How much does HappyRobot cost?

No pricing page and no published rates. HappyRobot sells an enterprise contract whose platform fee covers voice infrastructure, LLM usage, text to speech, multichannel workflows and integrations, scaled to operational scope and volume.

Does HappyRobot support MCP and tool calling?

Full under the Agentic Index verification standard. HappyRobot publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: A REST API builds, triggers and manages workflows, agents, integrations, contacts and usage across more than 20 resource areas, beside a TypeScript SDK, a Web SDK for browser voice, a Context REST API and an MCP server for creating workflow. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does HappyRobot have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. HappyRobot publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: Role based access control with Owner, Editor and Viewer roles is enforced at the application layer, and the security page states SOC 2 Type II, ISO 27001, GDPR, HIPAA and EU AI Act coverage, with reports available to qualified customers und. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Can HappyRobot be self hosted or run in a private VPC?

Full under the Agentic Index verification standard. HappyRobot publishes public evidence of self hosted or private VPC deployment, along with data residency options for controlling where agent data is processed and stored. Evidence basis: The platform runs on HappyRobot's managed cloud, as a dedicated single tenant deployment with per customer encryption keys, in the customer's own VPC on AWS, GCP or Azure, or on premises, and regional deployments keep voice traffic, recordi. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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HappyRobot

Q: Who is HappyRobot for?

freight brokers and 3PLs, carriers and shippers, logistics enterprises, high volume operations teams in retail, finance, and airlines

Q: What are the best alternatives to HappyRobot?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to HappyRobot among enterprise operations agents are Appian, Microsoft, ServiceNow, UiPath. Each is graded on the same public evidence, and no vendor pays for placement.

Also known as: happyrobot.ai, Happy Robot

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Enterprise operations agentindependentVerified 2026-09-28

Entry priceContact salesFull pricing detail

AI workers for enterprise operations that handle phone calls and messages across voice, SMS, email, WhatsApp, chat, Teams and Slack, built in a workflow editor with 200+ integrations, browser agents for systems without APIs, and tests and audits around every release. Started in freight and logistics; now also sold into utilities, insurance, telecom, airlines and finance.

HappyRobot sells an AI operating system for operations teams: autonomous AI workers built in a workflow editor that handle phone calls and messages across voice, SMS, email, WhatsApp, web chat, Microsoft Teams and Slack, and act in 200+ connected systems such as Salesforce, HubSpot, ServiceNow and Zendesk. Workflows branch on conditions, nest sub workflows, run tasks in parallel, retry and fall back on failure, call webhooks and code blocks, and can be kept as versioned code.

Agents start on inbound calls, webhooks, schedules, file uploads or inbound messages, use browser agents to work in portals with no API, read documents through OCR, and query knowledge bases of SOPs and policies. Context, the data layer, keeps per contact memory snippets and a record of each session's steps, open through a REST API. Governance covers custom tests with expected tool calls, regression suites before a release is promoted, AI judge audits of sampled live sessions and A/B tests between workflow versions. The company says workflows can use OpenAI, Google Gemini, Anthropic Claude or the customer's own hosted models.

The platform runs in HappyRobot's cloud, single tenant, in the customer's VPC on AWS, GCP or Azure, or on premises, with Owner, Editor and Viewer roles and stated SOC 2 Type II and ISO 27001. Customers can build workflows themselves or have HappyRobot build them. The company started in freight and logistics and now also sells into utilities, airlines, insurance, financial services, telecom, manufacturing and retail; its Series C announcement names DHL, Kuehne + Nagel, Naturgy, Repsol and Uber among more than 150 enterprise customers.

Vendor details

Canonical URL

https://www.happyrobot.ai

Funding status

$150M Series C led by Prysm Capital and co-led by Eurazeo, with a16z, Base10 and Y Combinator participating (announced August 2026; about $200M raised in total, per the company's announcement)

Company status

independent

Use cases & customers

Primary use cases

carrier facing voice calls in freight and logisticsrate negotiation and appointment schedulingmulti channel operational communication (voice, email, SMS, chat)browser based data entry into API-less legacy systemscollections and sales workflows

Target customers

freight brokers and 3PLscarriers and shipperslogistics enterpriseshigh volume operations teams in retail, finance, and airlines

Deployment options

SaaSSingle tenantVPCOn premises

Integrations

200+ prebuilt connectors including Salesforce, HubSpot, ServiceNow, Zendesk, MongoDB, Redis, Microsoft Teams, Slack and email, with write back of outcomes; webhook nodes for any HTTP endpoint; browser agents for web systems without an API; OCR for documents; a REST API, TypeScript and Web SDKs, a Context REST API and an MCP server.

Sources & related URLs

Research sources

https://www.happyrobot.ai https://tech.eu/2025/09/03/happyrobot-raises-44m-series-b-to-scale-ai-agents-for-the-supply-chain/ https://sacra.com/c/happyrobot/ https://www.happyrobot.ai/product/agents/voice-ai

Agentic Index coverage score

13.0 / 14 capabilities · 93%

Integrations & Tool Calling	Full
HappyRobot connects to 200+ enterprise systems through prebuilt connectors (Salesforce, HubSpot, ServiceNow, Zendesk, MongoDB, Redis, Teams, Slack) whose actions read records, write outcomes and update deal stages on per deployment credentials, and webhook nodes connect any HTTP endpoint as a reusable custom tool. SourceHappyRobot, happyrobot.ai Integrations pageread 2026-09-28
Workflow Orchestration	Full
The workflow editor branches on conditions (account status, lookup results, variables, tool output), nests sub workflows, runs tasks in parallel and merges them, iterates over lists, adds code blocks, and sets retry counts and intervals before falling back to an alternative path; workflows can also be kept as versioned code with pull request review. SourceHappyRobot, happyrobot.ai Workflow logic and Developer tools pagesread 2026-09-28
Knowledge Grounding & RAG	Full
Documents, policy references, SOPs and domain knowledge are ingested into knowledge bases that agents query for relevant content during live interactions, beside Context's live connections to Salesforce, MongoDB and ticketing data; how retrieved passages are shown or cited is not described. SourceHappyRobot, happyrobot.ai Context and Agentic tools pagesread 2026-09-28
Human Oversight & Guardrails	Partial
Governance lets the buyer set what agents must never say, which tools they use and in what order, and escalation conditions, and escalations route into Teams, Slack or other channels when a conversation needs a person; no step where a person approves an agent action before it commits is documented, so oversight runs through constraints and escalation rather than an approval gate. SourceHappyRobot, happyrobot.ai Governance and Agents pagesread 2026-09-28
Security, Identity & Governance	Full
Role based access control with Owner, Editor and Viewer roles is enforced at the application layer, and the security page states SOC 2 Type II, ISO 27001, GDPR, HIPAA and EU AI Act coverage, with reports available to qualified customers under NDA; a hosted trust center sits at trust.happyrobot.ai. SourceHappyRobot, happyrobot.ai Security and reliability pageread 2026-09-28
Observability & Auditability	Full
Each session records what was looked up, what was decided and what happened at every step of execution, with transcripts, extracted fields and custom variables open through the REST API, and sampled sessions carry audit remarks with pass or fail and reasoning, beside dashboards of outcomes and node error trends; no in product per step trace view is shown. SourceHappyRobot, happyrobot.ai Agentic data and Audits and tests pagesread 2026-09-28
Memory & State Persistence	Full
Every contact builds a persistent record across sessions: memory snippets written at the end of each session and indexed for retrieval, which agents surface when the contact returns, plus extracted attributes and behavioral tags, under configurable retention windows with automatic deletion per workflow; a delete path for one contact's memory is not stated. SourceHappyRobot, happyrobot.ai Agentic data and Context pagesread 2026-09-28
Deployment & Data Residency	Full
The platform runs on HappyRobot's managed cloud, as a dedicated single tenant deployment with per customer encryption keys, in the customer's own VPC on AWS, GCP or Azure, or on premises, and regional deployments keep voice traffic, recordings and interaction data where compliance requires. SourceHappyRobot, happyrobot.ai Security and reliability pageread 2026-09-28
Prebuilt Agents, Templates & Packs	Partial
Solution pages describe the work by industry and function (for logistics: sales, appointment scheduling, track and trace, customer support, finance and ops), but no page names packaged agents or templates a buyer adopts as products, so these are use cases configured per customer rather than a catalog. SourceHappyRobot, happyrobot.ai Logistics providers and Platform overview pagesread 2026-09-28
Triggers & Channel Coverage	Full
Workflows run on inbound calls, webhooks, scheduled runs, file uploads or inbound messages, across voice, SMS, email, WhatsApp, web chat, Teams and Slack, so work reaches the agent without a person at the buyer starting it. SourceHappyRobot, happyrobot.ai Agents overview pageread 2026-09-28
Model Flexibility & Routing	Full
A HappyRobot comparison page states that workflows can be configured to use OpenAI, Google Gemini, Anthropic Claude or the customer's own hosted models, with HappyRobot managing orchestration and routing, and the security page adds automatic failover across LLM, speech to text and text to speech providers. SourceHappyRobot, happyrobot.ai Vapi comparison and Security and reliability pagesread 2026-09-28
APIs, SDKs & MCP Extensibility	Full
A REST API builds, triggers and manages workflows, agents, integrations, contacts and usage across more than 20 resource areas, beside a TypeScript SDK, a Web SDK for browser voice, a Context REST API and an MCP server for creating workflows and agents; the reference at docs.happyrobot.ai sits behind an access code. SourceHappyRobot, happyrobot.ai Developer tools pageread 2026-09-28
Testing, Debugging & Optimization	Full
Custom tests check input scenarios, expected responses and expected tool calls, grouped into suites that validate a release before promotion; every fixed production failure becomes a regression test, sampled live sessions are scored by an AI judge against defined northstars, and A/B tests split traffic between workflow versions. SourceHappyRobot, happyrobot.ai Audits and tests and Governance pagesread 2026-09-28
Browser & Computer Use	Full
Browser agents let a workflow navigate a web interface, locate information, fill fields and extract data the way a human operator would, for legacy systems and supplier portals with no API; where the browser runs is not stated. SourceHappyRobot, happyrobot.ai Agentic tools pageread 2026-09-28

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

enterprise contract (bundled platform)

What is public

The motion only: an enterprise contract with an all inclusive platform fee, sold after a demo; no rates, tiers or metering are published.

Variable cost rationale

The vendor sells a contracted platform fee that includes voice, LLM and text to speech usage rather than separate usage bills, scaled to scope and volume.

Sales call required

Yes, required for paid access

Free / trial

Not published

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to HappyRobot

The closest documented capability profiles to HappyRobot among enterprise operations agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Appian14.0 / 14Fuller documented coverage on Human Oversight & Guardrails and Prebuilt Agents, Templates & Packs
Microsoft14.0 / 14Fuller documented coverage on Human Oversight & Guardrails and Prebuilt Agents, Templates & Packs
ServiceNow14.0 / 14Fuller documented coverage on Human Oversight & Guardrails and Prebuilt Agents, Templates & Packs
UiPath14.0 / 14Fuller documented coverage on Human Oversight & Guardrails and Prebuilt Agents, Templates & Packs
Pega13.5 / 14Fuller documented coverage on Human Oversight & Guardrails and Prebuilt Agents, Templates & Packs
SAP12.0 / 14Fuller documented coverage on Prebuilt Agents, Templates & Packs

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare HappyRobot with other vendors →Compare all enterprise operations agents →See where HappyRobot ranks →

Data confidence: medium

Head to head

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