Default
Also known as: Default.com, Default 2.0, Dot by Default
Inbound revenue orchestration platform that unifies CRM, forms, and enrichment into one control layer and runs AI routing, scheduling, qualification, and workflows.
Default is an inbound revenue orchestration platform that positions itself as the control layer beneath a company's go to market stack. Revenue teams typically stitch together separate point tools for forms, routing, scheduling, enrichment, and qualification, which Default calls the Frankenstack, and the result is fragmented data, broken handoffs, and lost pipeline. Default replaces that with one system that unifies data from the CRM, website, forms, enrichment vendors, ad platforms, and conversation tools into a single identity resolved model in real time, then runs the workflows that act on it. It runs on top of Salesforce, HubSpot, and existing tools rather than replacing them, and reports raising an additional four million dollars led by 8VC alongside the launch of its Default 2.0 platform.
In one pass, a Default workflow can enrich a form submission with waterfall data, qualify and score the lead, route it to the right rep by territory and segment, and present a calendar for instant booking, then write the result back to the CRM. The same governed logic powers inbound demo routing, product led signup qualification, outbound handoffs, and event follow up, so rules do not have to be rebuilt in ten places. Its Object Manager acts as the source of truth for how revenue objects and fields are defined across every integration and workflow, and a no code builder pushes changes across all connected workflows at once.
Default has moved toward an agentic model. Dot turns plain language requests into working systems, building tables, views, and workflows for reps, admins, and leaders, and an AI routing agent lets teams define territories and segments in natural language once and apply them everywhere, making assignment decisions in under four hundred milliseconds. Agents propose changes a human approves before they ship, and any action rolls back in one click. Underneath sits real governance: versioning, testing, guardrails, and end to end observability with logs, traces, and alerts across forms, schedulers, signups, and campaigns, so a misrouted lead is caught before it costs pipeline. Default even watches for what did not happen, alerting reps when a high intent visitor abandons the scheduler.
Default is deliberately inbound focused. It is not a conversational chatbot or an outbound prospecting tool, and third party enrichment such as Clearbit or Apollo is billed separately. Pricing combines a platform fee of around five hundred dollars a month, which covers the routing engine, workflow builder, and integrations, with per seat pricing of about twenty dollars a month for scheduling only and forty five dollars for full routing and scheduling, while editor and admin seats are free. The company markets three plans, with the higher Studio and Scale tiers unlocking the full feature set, and directs buyers to a demo for complete pricing. The five hundred dollar floor makes it a stronger fit for scaling and mid market teams than for very small startups.
Vendor details
Canonical URL
https://www.default.com
Category
GTM / revenue agent
Subcategory
Inbound revenue orchestration and routing platform
Funding status
Independent, venture backed. Raised an additional $4 million led by 8VC alongside the launch of Default 2.0, its inbound orchestration platform.
Company status
independent
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
Unifies and acts on the revenue stack as an orchestration layer, with bi directional integrations to Salesforce, HubSpot, Marketo, and Attio, enrichment vendors (Clearbit, Apollo), ad platforms, calendars, website forms, warehouses, Slack, and tools like Clay and Amplemarket via webhook, running on top of existing systems rather than replacing them.
In practice
A prospect submits your demo form. Default instantly enriches it, qualifies and scores the lead, routes it to the right rep by territory, and presents a calendar to book, all in one pass.
Your routing rules live in five tools and keep breaking. In Default you define territories in plain language once, and the AI routing agent applies them everywhere, with changes you approve and can roll back.
A high intent visitor signs up for your product but never talks to sales. Default enriches and qualifies the signup, then alerts an SDR in Slack to reach out within minutes.
Sources & related URLs
Related / legacy domains
Capability coverage
6.5 / 14 capabilities · 46%
| Integrations & Tool CallingUnifies and acts on a broad set of revenue tools (Salesforce, HubSpot, Marketo, Attio, Clearbit, Apollo, ad platforms, calendars, forms, warehouses, Slack) as an orchestration layer with bi directional sync and webhook actions, comprehensive integration and tool calling. | Full |
|---|---|
| Workflow OrchestrationCore product. A no code workflow engine that enriches, qualifies, routes, schedules, and updates the CRM in one pass with conditional logic, powering inbound routing, PLG qualification, and handoffs as the orchestration layer for revenue teams. | Full |
| Knowledge Grounding & RAGUnifies revenue data into an identity resolved model and lets the Dot agent answer plain language questions over it, plus waterfall enrichment grounding, a retrieval and grounding capability, though it is over structured revenue data rather than a document RAG product. | Partial |
| Human Oversight & GuardrailsAgents propose changes a human approves before they ship, with one click rollback, plus versioning, testing, and guardrails for safe AI workflow deployment, a strong human oversight and governance gate, though not a runtime content blocking enforcement engine. | Partial |
| Security, Identity & GovernanceProvides strong data and workflow governance (a source of truth object model, source priorities, versioning, role based editor and admin seats, and deployment guardrails), though documented infosec certifications and SSO were not found. | Partial |
| Observability & AuditabilityEnd to end observability with logs, traces, and alerts across forms, schedulers, signups, and campaigns, tracking every enrichment run and routing decision and even alerting on what did not happen, a comprehensive observability and auditability layer. | Full |
| Memory & State PersistenceMaintains a persistent identity resolved data model, but this is a database and source of truth rather than a distinct agent memory or state persistence layer. | Unable to verify |
| Deployment & Data ResidencyDelivered only as a cloud SaaS control layer; it connects to warehouses but offers no self host, on premises, or in VPC deployment option. | Unable to verify |
| Prebuilt Agents, Templates & PacksShips prebuilt agents (Dot and the AI routing agent) and templates for common motions like inbound demo routing, PLG qualification, and event follow up, reusable starting points, though it is a builder rather than a packaged agent marketplace. | Partial |
| Triggers & Channel CoverageRich inbound triggering (form submissions, website intent and session tracking, product signups, scheduler abandonment, and webhooks) drives its workflows, broad triggering, though it orchestrates inbound routing rather than sending multichannel outbound. | Partial |
| Model Flexibility & RoutingIts AI agents use models internally but no user facing model choice or routing gateway is documented. (Routing here refers to lead routing, not model routing.) | Unable to verify |
| APIs, SDKs & MCP ExtensibilitySupports webhooks (sending to Clay, triggering Amplemarket, pushing data in) and exposes tables, workflows, and routing to agents, plus a browser extension, extensibility surfaces, though a documented public API, SDK, or MCP server was not confirmed. | Partial |
| Testing, Debugging & OptimizationProvides workflow versioning and testing for safely deploying AI workflows, plus the observability needed to debug routing and enrichment issues, a real testing and debugging capability, though not a dedicated agent evaluation framework. | Partial |
| Browser & Computer UseOffers a browser extension that brings routing into rep workflows, but this is a productivity extension rather than agent driven browser automation or computer use. | Unable to verify |
Pricing
Platform fee ~$500/mo + seats (~$20/mo scheduling, ~$45/mo routing+scheduling; admin seats free) · 3 plans (Studio/Scale unlock full features) · demo-led
Monthly platform fee plus per-seat (scheduling vs routing+scheduling); three plan tiers; third-party enrichment billed separately
Included quota
Platform fee ~$500/mo (base access to routing engine, workflow builder, and integrations). Per-seat: scheduling-only ~$20/mo, routing+scheduling ~$45/mo; editor/admin seats free. Three plans (base plus Studio and Scale; the higher tiers unlock the full AI SDR feature set). Third-party enrichment (Clearbit, Apollo) billed separately. Example: 5 routing+scheduling + 2 scheduling-only = ~$765/mo.
What is public
The platform-fee-plus-seat structure and approximate seat prices are documented by third parties; exact plan (Studio/Scale) prices and enterprise terms are demo-led.
Billing mechanics
Monthly platform fee plus per-seat charges (scheduling vs routing+scheduling), across three plan tiers; editor/admin seats free; third-party enrichment billed separately.
Cost watchouts
Third-party enrichment (Clearbit, Apollo) is billed separately and scales with volume. The full feature set requires the higher plan tiers, and seat costs add up as the team grows. The $500/mo platform fee applies before any seats.
Variable cost rationale
The platform fee and per-seat pricing are predictable, but total cost grows with seat count and plan tier, and third-party enrichment (Clearbit, Apollo) is billed separately and scales with volume, so enrichment-heavy usage adds variable cost outside the Default subscription.
Additional watchouts
The ~$500/mo platform floor is steep for very small startups. Default is inbound-only (no outbound prospecting, no conversational chatbot), and third-party enrichment is billed separately. Full AI SDR functionality requires the higher Studio or Scale plans.
Overage / add-ons
Cost scales with the number and type of seats; enrichment consumption is billed by the third-party providers you connect.
Sales call required
Yes — required for paid access
Free / trial
No public free tier or self-serve trial; demo-led. Editor/admin seats are free within a paid account.
Lowest paid plan
Platform fee ~$500/month (routing engine, workflow builder, integrations) plus per-seat (scheduling ~$20/mo, routing+scheduling ~$45/mo; editor/admin seats free)
Commercial notes
Positioned as a consolidation play, replacing separate routing (LeanData), scheduling (Chili Piper), forms, and enrichment tools with one control layer, which can be competitive on total cost for mid-market teams despite the $500 floor.
Key ambiguities
Exact Studio and Scale plan prices are not public; the documented fee and seat figures are third-party, and pricing is demo-led.
Cancellation / refund
Not detailed publicly; demo-led commercial terms.
Support SLA / resale
Demo-led onboarding; governance features (versioning, testing, guardrails) and observability are part of the platform. Editor/admin seats free.
Missing data
Exact prices for the Studio and Scale plans and enterprise pricing are not public; the $500 platform fee and seat prices come from third-party reporting.
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