Vooma

The vendor's own homepage carries a named integration catalog of eighteen logos (Turvo, Triumph/Greenscreens, McLeod, Aljex, DAT Rateview/Ratecast, Truckstop, Tai, Highway, Front, Revenova, Transfix, Outlook, Bitfreighter, 3PL Systems, RingCentral, Truckstop RMIS, Slack, MyCarrierPackets) with an Integrations page in the navigation, plus Sonar, Tabi, Google Chat, Teams and McLeod Carrier Diaries in the Q3 2025 release, and custom integrations supported. Authenticated action in outside systems is documented, not just asserted: Build writes fully built loads into the customer's TMS, Cover posts loads to DAT and Truckstop loadboards, Schedule writes instant updates into the TMS and Slack or Teams, and Quote posts to DAT loadboards from the inbox.

SourceVooma, vooma.com homepage and Q3 2025 releaseread 2026-09-08

A complete platform from quote to cash whose agents run multi-step, multi-channel workflows, with homepage workflow diagrams showing an order read from email, details extracted, a load built and completed in the TMS with a chat update; a delivery appointment checked against TMS status, slots requested, confirmed and reported to Teams; and a delayed shipment detected, the driver called, and a work-in coordinated with the team.

The November 2025 announcement launched Vooma Agents as a platform for building multi-channel agents in natural language. That is multi-step execution across channels and systems with human participants under the vendor's own platform.

SourceVooma, vooma.com homepage and the November 2025 funding and launch postread 2026-09-08

Quote reads incoming requests and connects to the customer's pricing engines and rate history through named rating integrations (DAT Rateview and Loadsearch, Triumph/Greenscreens, Sonar, Tabi, Truckstop) and the TMS, which is retrieval over connected systems assembled per quote. No index, graph or embeddings layer maintained by the vendor over the customer's knowledge is documented. Tribal knowledge is captured in the separate Memories feature, and a system that learns the nuances of SOPs, customers, carriers and facilities is learning absorbed into the model.

SourceVooma, vooma.com homepage and Q3 2025 releaseread 2026-09-08

The Q3 2025 release states the customer chooses the level of support per workflow, click-to-quote, auto-draft or full auto-reply, with exception handling, labeling and CC rules, so the human-approves-before-send gate is a setting the customer selects on the vendor's own surface; Cover adds live call transfers to a human with whisper details, and homepage screenshots show Teams notifications handing exceptions to the team.

A customer-set autonomy ladder with an approve-before-send position is the vendor's review-and-approve mechanism. The ladder is documented for Quote, while equivalent settings for Cover, Schedule and Track are implied by exception handling but not spelled out.

Sourcevooma.com/resources/smarter-freight-operations-with-vooma-quote-cover-and-scheduleread 2026-09-08

The vendor's own Security page shows an AICPA SOC badge and describes itself as SOC 2 compliant, with encryption in transit and at rest, regular penetration testing, vulnerability assessments and automated monitoring, and the badge is repeated in every page footer. The strict access controls the Security page mentions are the vendor's own internal controls, and no SSO, SAML, SCIM, role-based access or permission model for the customer's organization is documented. Attestation type, auditor and date are not published.

SourceVooma, vooma.com/securityread 2026-09-08

On the vendor's own pages, the Q3 2025 release documents real-time insights into call activity and daily email reports, homepage screenshots show agent conversation transcripts with drivers and callers and Teams notifications of outcomes, and every quote opportunity is tracked for missed-revenue visibility. That is vendor-supplied activity reporting with visible transcripts. No audit log, run trace, retention period or export is documented, and reporting is not auditing.

SourceVooma, vooma.com homepage and Q3 2025 releaseread 2026-09-08

The Q3 2025 release names Memories, where the customer documents tribal knowledge about how to quote for use across the platform: a persistent store that is written once and drawn on by later runs and is distinct from the business record. The feature is one line with a stated scope (across the platform) but no stated lifetime, retention control or management surface. A system that learns the nuances of SOPs, customers, carriers and facilities, and Schedule's smart learning from historical acceptance patterns, are learning absorbed into the model rather than a stored memory.

Sourcevooma.com/resources/smarter-freight-operations-with-vooma-quote-cover-and-scheduleread 2026-09-08

The vendor's own privacy policy (updated 1 May 2024) states personal information is stored and processed in the United States or where its providers maintain facilities, names hosting and server providers only as a category, and covers EEA transfers with standard contractual clauses; the product is a cloud service with a login at app.vooma.ai. No region list, customer environment option or selection surface is documented anywhere.

SourceVooma, vooma.com/privacy-policyread 2026-09-08

The vendor's own homepage names six prebuilt agents in the Solutions navigation and section, each with its own page: Quote, Build, Schedule, Cover, Track and Collect. Quoting, load building, appointment scheduling, carrier booking, shipment tracking and POD retrieval are distinct jobs and none depends on another, and the buyer browses and adopts them as a named set. Voice is the phone channel threaded through the agents rather than a separate product.

SourceVooma, vooma.com homepageread 2026-09-08

The vendor's own pages document event coverage across channels: Quote reads incoming quote requests as they arrive in the inbox, Cover fields inbound calls and emails and runs after-hours posting, Schedule auto-schedules once a load is ready in the TMS (a system-state event) with persistent follow-ups, Track monitors active shipments for issues and calls or texts drivers, Collect monitors delivered shipments for missing documentation, and the Track API accepts tracking-status updates as they occur. Inbound email, inbound voice, TMS state changes and continuous monitoring are all documented.

SourceVooma, vooma.com homepage and Q3 2025 releaseread 2026-09-08

No customer or admin model selection, no routing control and no model provider is disclosed on the homepage, Security page, Q3 2025 release, developer docs pages or privacy policy. The privacy policy names Google Analytics, MailChimp and Stripe as third parties and states that Gmail API data trains only application-specific models.

SourceVooma, vooma.com/privacy-policy and platform pagesread 2026-09-08

The vendor's own developer documentation sits at docs.vooma.ai, public and server-rendered with an llms.txt index.

The Build workflow page documents a customer's system calling Vooma's own endpoints to create and update customers and locations, and receiving Vooma webhooks on customer, location and order creation and update, with an API reference at /api-reference for each; the Track workflow page documents a Tracking Status endpoint accepting loadId, timestamp, location (coordinates or city and state) and metadata.

Endpoints an outside caller drives to write into this platform, with the fields named, are a documented API for the vendor's own platform. The partnered TMS integrations are the platform reaching out to other systems.

SourceVooma, docs.vooma.ai/workflows/build and /workflows/trackread 2026-09-08

No evaluation harness, scored test cases, release gate or controlled post-deployment experiment measuring the agents is documented on the homepage, Q3 2025 release, Security page or developer docs pages. The features nearest to it do other jobs, since Schedule's smart learning from historical acceptance patterns is absorbed learning, daily email reports and call activity insights are operations reporting, exception handling is routing per output, and the homepage's response time, win rate and deflection figures are outcome marketing.

SourceVooma, vooma.com pages readread 2026-09-08

Vooma's agent works inside third party interfaces it does not control.

The homepage states Vooma logs into portals to secure appointments and that its AI workers email, call, text and log into systems, and the Q3 2025 release documents portal scheduling as hands-free booking in Blue Yonder, Opendock, Manhattan, LMConnect, Rydershare and Yardview with support for custom portals.

Facility scheduling portals are software the vendor does not control, where no stable API exists. The mechanism is not stated; support for custom portals is consistent with a browser-driving agent, but the vendor does not say so.

SourceVooma, vooma.com homepage and Q3 2025 releaseread 2026-09-08