Shortwave
Also known as: Dash AI, Ghostwriter, Tasklet
AI native email client for Gmail and Google Workspace whose assistant plans and runs multi step work across your inbox, calendar, and connected apps.
Shortwave is an AI native email client for Gmail and Google Workspace, built by a team of ex Google engineers. Its AI Assistant is more than a reply helper: it makes plans and takes multiple steps to answer a request, running multiple AI powered searches and calendar lookups, backtracking to try different approaches, and working around errors automatically to act as an AI analyst over the inbox. Retrieval augmented generation powers natural language search that understands intent, and the assistant carries prior searches as context across a chat session. Ghostwriter, a Shortwave technology, learns each person's writing voice from past sent emails so drafts, instant replies, and predictive autocomplete sound like the user. The assistant supports AI memory, model selection across OpenAI and Anthropic Claude models with multiple intelligence levels, reusable and shareable AI Automations, and MCP to let apps and agents execute actions from email. Team features add shared live threads, private comments, assignees, and AI searchable shared labels. A sister product, Tasklet, extends the same agent technology into fully autonomous automation that runs 24/7 and connects to 3,000 plus apps such as Slack, Notion, Asana, and HubSpot.
Vendor details
Canonical URL
https://www.shortwave.com
Category
Enterprise operations agent
Funding status
Independent; Shortwave Communications, Inc., built by a team of ex Google engineers. Specific funding figures were not retrieved this session.
Company status
independent
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
Gmail, Google Workspace, and Google Calendar, plus AI integrations with Slack, Notion, Asana, HubSpot, Linear, GitHub, and Zapier, MCP support, and CRM integration. Sister product Tasklet connects to 3,000 plus apps.
Sources & related URLs
Research sources
Capability coverage
9.5 / 14 capabilities · 68%
| Integrations & Tool CallingIntegrates with Gmail, Google Workspace, and Google Calendar plus AI integrations with Slack, Notion, Asana, HubSpot, Linear, GitHub, and Zapier, CRM integration, and MCP. The sister product Tasklet connects to 3,000 plus apps for action taking. | Full |
|---|---|
| Workflow OrchestrationThe AI Assistant makes plans and takes multiple steps, running multiple AI powered searches and calendar lookups, backtracking to try different approaches, and working around errors automatically. Tasklet extends this into fully autonomous 24/7 multi step automation. | Full |
| Knowledge Grounding & RAGUses retrieval augmented generation to power natural language search that understands intent over the user's emails, drafts, and calendar, automatically assembling relevant context to answer questions like an AI analyst. | Full |
| Human Oversight & GuardrailsUsers review and refine drafts, can inspect and tweak the exact search query the AI used, and trigger one click actions. There is user level oversight but no formal enterprise approval gate or governance guardrail documented. | Partial |
| Security, Identity & GovernanceRuns as a Google Workspace connected app with a documented Security and Privacy area and business and enterprise tiers. No specific compliance certifications (for example SOC 2) were retrieved this session. | Partial |
| Observability & AuditabilityWhen the assistant runs searches it reports what it found and links to the exact set of emails, and read statuses and shared labels give visibility. No enterprise audit log construct is documented. | Partial |
| Memory & State PersistenceDocuments AI memory (assistant memories), Ghostwriter that persistently learns the user's writing voice from past sent emails, and session context that carries prior searches into follow up questions. | Full |
| Deployment & Data ResidencyDelivered as a cloud SaaS with native apps on iOS, Android, Mac, and Windows, tied to Gmail and Google Workspace. No on premise or data residency options are documented. | Partial |
| Prebuilt Agents / Templates / PacksProvides reusable AI Automations and AI Snippets that can be saved and shared as a team library of one click actions, but no broad catalog of prebuilt agents or packs is documented. | Partial |
| Triggers & Channel CoverageSupports triggers to automatically draft replies and organize threads, delivery schedules, granular push notifications, and Tasklet automations that run in the background 24/7. Triggering and channels are centered on email and connected apps. | Partial |
| Model Flexibility & RoutingIntegrates AI through partnerships with both OpenAI and Anthropic, exposes model selection and multiple intelligence levels in settings, and release notes document selectable Claude Sonnet and Opus models alongside OpenAI models. | Full |
| APIs / SDKs / MCP ExtensibilityDocuments MCP support (Using MCP with Shortwave) to link apps and AI agents so they can execute actions from email and create custom integrations, alongside its AI integrations and Tasklet's broad app connectivity. | Full |
| Testing, Debugging & OptimizationNo agent testing, evaluation harness, or self healing capability is documented for building or optimizing agents. | Unable to verify |
| Browser / Computer-useReviews describe an AI web browsing capability that accesses current information relevant to emails, but it is unclear whether this is full browser automation or web retrieval. No general computer use is documented. | Partial |
Pricing
Free plan available (requires a Sent with Shortwave signature); paid plans reported from around seven dollars per month per user, with business and enterprise tiers.
per seat subscription plus AI usage quota
Cost watchouts
Free plan appends a Sent with Shortwave signature. AI usage quota limits; Tasklet is a separate paid product for deeper automation.
Variable cost rationale
Seat based subscription, but AI usage is bounded by a quota and heavier AI use or higher intelligence levels may push toward higher tiers, adding some variable exposure.
Sales call required
No — self-serve available
Free / trial
Free plan and free trial available
Lowest paid plan
Around seven dollars per month per user (aggregator reported)
Key ambiguities
Exact current tier table was not retrieved from the official pricing page; the seven dollar entry is aggregator reported and may vary by billing term and plan.
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