FleetWorks

FleetWorks automates the phone calls and emails that keep freight moving, taking a dual-sided approach to a market where nearly 80% of US truckload bookings still happen by phone and email. Its named AI carrier representatives, Felice and Fred, handle inbound and outbound communication, vet carriers, and negotiate rates on the broker's behalf, while a separate always-on AI dispatcher works for carriers, learning their preferences, equipment, and availability to find ideal freight. The company describes dozens of agents working together, and its AI navigates automated phone trees with a stated 96% success rate. Communication spans voice, email, SMS, WhatsApp, Google Chat, and Telegram, meeting carriers on whatever channel they prefer, with photo and voice verification for driver fraud prevention and live issue detection that reaches out to brokers and shippers proactively. Vendor and press reported outcomes include 100% of calls answered on the first ring, up to four hours saved per carrier rep per day, up to 80% cost savings versus a traditional carrier rep, 1% lower procurement costs, and 10% higher booking velocity. Serves carriers from one truck to 5,000. $17M in funding; winner of FreightWaves' inaugural AI Excellence in Supply Chain award.