How much does FleetWorks cost?

Demo led sales to brokerages and carriers; no rates published in retrieved materials.

What are the best alternatives to FleetWorks?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to FleetWorks among voice agents are Augie, Casca, Hello Patient, Avoca. Each is graded on the same public evidence, and no vendor pays for placement.

Does FleetWorks have SOC 2, SSO and role based access control?

Partial under the Agentic Index verification standard. FleetWorks publishes some public evidence of security and identity controls, but narrower than the full set of SOC 2, single sign on (SSO) and role based access control (RBAC). Evidence basis: Photo and voice verification authenticates drivers and carriers for fraud prevention, a domain identity capability short of a documented broader security or governance program, FreightWaves and Fleetworks materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does FleetWorks require human approval before an agent acts?

Partial under the Agentic Index verification standard. FleetWorks publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: Agents automate administrative work so human teams focus on relationships, implying handoff of relationship-critical moments to people, without documented approval gate or intervention mechanics, Fleetworks materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

FleetWorks

Q: Who is FleetWorks for?

freight brokers, freight forwarders, logistics operators, carriers and small fleets (1 to 5,000 trucks)

Also known as: FleetWorks, fleetworks.ai, Felice and Fred, Fleetworks AI

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Voice agentindependentVerified 2026-07-22

Entry priceContact salesFull pricing detail

Dual-sided AI carrier reps for freight: named agents Felice and Fred vet carriers, negotiate rates, and book loads across voice, SMS, WhatsApp, and more, with a 96% phone-tree navigation rate and photo/voice fraud verification. $17M funded; won FreightWaves' AI Excellence award.

FleetWorks automates the phone calls and emails that keep freight moving, taking a dual-sided approach to a market where nearly 80% of US truckload bookings still happen by phone and email. Its named AI carrier representatives, Felice and Fred, handle inbound and outbound communication, vet carriers, and negotiate rates on the broker's behalf, while a separate always-on AI dispatcher works for carriers, learning their preferences, equipment, and availability to find ideal freight. The company describes dozens of agents working together, and its AI navigates automated phone trees with a stated 96% success rate.

Communication spans voice, email, SMS, WhatsApp, Google Chat, and Telegram, meeting carriers on whatever channel they prefer, with photo and voice verification for driver fraud prevention and live issue detection that reaches out to brokers and shippers proactively. Vendor and press reported outcomes include 100% of calls answered on the first ring, up to four hours saved per carrier rep per day, up to 80% cost savings versus a traditional carrier rep, 1% lower procurement costs, and 10% higher booking velocity. Serves carriers from one truck to 5,000. $17M in funding; winner of FreightWaves' inaugural AI Excellence in Supply Chain award.

Vendor details

Canonical URL

https://www.fleetworks.ai

Funding status

$17M in new funding announced alongside the launch of its always-on AI dispatcher (October 2025); backed by LFX Ventures; based in SOMA, San Francisco; CEO and co-founder Paul Singer; won FreightWaves' inaugural AI Excellence in Supply Chain award

Company status

independent

Use cases & customers

Primary use cases

carrier vetting and fraud preventionload booking and freight matchingrate negotiation on the broker's behalfcarrier check calls and load servicingmulti-channel carrier and broker communication

Target customers

freight brokersfreight forwarderslogistics operatorscarriers and small fleets (1 to 5,000 trucks)

Deployment options

cloud platform integrating with existing phone, email, and TMS systemsworks alongside Gmail, Google Sheets, or a full TMS

Integrations

Integrates with existing phone, email, and TMS systems and leading logistics platforms, working alongside anything from Gmail and Google Sheets to a full TMS; communicates across voice, email, SMS, WhatsApp, Google Chat, and Telegram; a documented 96% success rate navigating automated phone trees; photo and voice verification for driver and carrier fraud prevention.

Sources & related URLs

Research sources

https://www.fleetworks.ai/ https://www.freightwaves.com/news/fleetworks-ai-powered-carrier-rep-stands-out-from-the-pack https://www.freightwaves.com/?p=566727 https://www.videosdk.live/ai-apps/fleetworks

Agentic Index coverage score

5.5 / 14 capabilities · 39%

Integrations & Tool Calling	Full
Integrates with existing phone, email, and TMS systems and leading logistics platforms, working alongside anything from Gmail and Google Sheets to a full TMS, Fleetworks materials 2026-07-22
Workflow Orchestration	Full
Named agents handle the full carrier workflow end to end (vetting, communication, rate negotiation, load booking and servicing) with dozens of agents working together and a dual-sided broker and carrier dispatcher, FreightWaves and Fleetworks materials 2026-07-22
Knowledge Grounding & RAG	Unable to verify
No knowledge grounding or retrieval layer documented; carrier context comes from learned preferences and system data, Fleetworks materials 2026-07-22
Human Oversight & Guardrails	Partial
Agents automate administrative work so human teams focus on relationships, implying handoff of relationship-critical moments to people, without documented approval gate or intervention mechanics, Fleetworks materials 2026-07-22
Security, Identity & Governance	Partial
Photo and voice verification authenticates drivers and carriers for fraud prevention, a domain identity capability short of a documented broader security or governance program, FreightWaves and Fleetworks materials 2026-07-22
Observability & Auditability	Unable to verify
No run visibility, analytics dashboard, or audit tooling documented in retrieved materials, Fleetworks materials 2026-07-22
Memory & State Persistence	Partial
The carrier-side dispatcher learns each carrier's preferences, equipment, and availability over time to find ideal freight, a persistent per-carrier state short of a documented general memory layer, FreightWaves 2026-07-22
Deployment & Data Residency	Unable to verify
Cloud platform; no self hosting or data residency options documented, Fleetworks materials 2026-07-22
Prebuilt Agents, Templates & Packs	Partial
AI carrier rep agents come pre-trained for logistics workflows and customizable for specific brokerage needs, with named productized agents Felice and Fred, short of a self serve template library, Fleetworks materials 2026-07-22
Triggers & Channel Coverage	Full
Agents handle inbound and outbound across voice, email, SMS, WhatsApp, Google Chat, and Telegram, with proactive live-issue detection reaching out to brokers and shippers, FreightWaves and Fleetworks materials 2026-07-22
Model Flexibility & Routing	Unable to verify
No customer facing model choice or routing documented, Fleetworks materials 2026-07-22
APIs, SDKs & MCP Extensibility	Unable to verify
No public API, SDK, or MCP surface documented in retrieved materials, Fleetworks materials 2026-07-22
Testing, Debugging & Optimization	Unable to verify
No customer facing testing, simulation, or optimization tooling documented, Fleetworks materials 2026-07-22
Browser & Computer Use	Partial
The AI navigates automated phone trees with a stated 96% success rate, an autonomous IVR-navigation capability adjacent to computer-use though not browser control, FreightWaves 2026-07-22

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-08-13·IntegrationsPartially Verified

FleetWorks partnered with SONAR to integrate TRAC rates and market coverage scores directly into its artificial intelligence agents. This embeds real-time freight market data into the automated phone, email, and SMS workflows used for matching brokers with carriers.

Bears on: Agent capability

View source

View all 1 change for FleetWorks →Tracked since Aug 2026 · Verified from public vendor sources

Pricing

Contact sales

not captured

What is public

The value framing is public (positioned against the cost of a human carrier rep); no plan structure or rates published in retrieved materials.

Variable cost rationale

No billing model captured; per-rep or per-load economics are plausible for the category but not documented for FleetWorks.

Sales call required

Yes, required for paid access

Free / trial

Not published

Agentic Index verified 2026-07-22

Related vendors

Alternatives to FleetWorks

The closest documented capability profiles to FleetWorks among voice agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Augie6.0 / 14Adds documented Knowledge Grounding & RAG and Observability & Auditability
Casca6.5 / 14Adds documented Knowledge Grounding & RAG and Observability & Auditability
Hello Patient6.5 / 14Adds documented Knowledge Grounding & RAG and Observability & Auditability
Avoca6.0 / 14Adds documented Observability & Auditability and Testing, Debugging & Optimization
Kastle6.0 / 14Adds documented Observability & Auditability
Toma3.0 / 14A lighter documented profile than FleetWorks

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare FleetWorks with other vendors →Compare all voice agents →See where FleetWorks ranks →

Data confidence: high

Head to head

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