FleetWorks
Also known as: Felice and Fred
Dual sided AI carrier reps for freight. Named agents Felice and Fred vet carriers, negotiate rates, and book loads across voice, SMS, WhatsApp, and more, with a 96% phone tree navigation rate and photo and voice fraud verification. FleetWorks has $17M in funding and won FreightWaves' AI Excellence award.
FleetWorks automates the phone calls and emails that keep freight moving, taking a dual sided approach to a market where nearly 80% of US truckload bookings still happen by phone and email. Its named AI carrier representatives, Felice and Fred, handle inbound and outbound communication, vet carriers, and negotiate rates on the broker's behalf, while a separate always on AI dispatcher works for carriers, learning their preferences, equipment, and availability to find ideal freight. The company describes dozens of agents working together, and its AI navigates automated phone trees with a stated 96% success rate.
Communication spans voice, email, SMS, WhatsApp, Google Chat, and Telegram, meeting carriers on whatever channel they prefer, with photo and voice verification for driver fraud prevention and live issue detection that reaches out to brokers and shippers proactively. It serves carriers from one truck to 5,000. FleetWorks has $17M in funding and won FreightWaves' inaugural AI Excellence in Supply Chain award. Its product documentation, at docs.fleetworks.ai, requires an access code.
Vendor details
Canonical URL
https://www.fleetworks.ai
Category
Voice agent
Funding status
$17M in new funding announced alongside the launch of its always-on AI dispatcher (October 2025); backed by LFX Ventures; based in SOMA, San Francisco; CEO and co-founder Paul Singer; won FreightWaves' inaugural AI Excellence in Supply Chain award
Company status
independent
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
FleetWorks integrates with existing phone, email, and TMS systems and leading logistics platforms, working alongside anything from Gmail and Google Sheets to a full TMS. It communicates across voice, email, SMS, WhatsApp, Google Chat, and Telegram. Its AI navigates automated phone trees with a stated 96% success rate, and photo and voice verification guards against driver and carrier fraud.
In practice
Your developers want to build on FleetWorks. Public detail on an API, SDK or MCP server is not available, and the documentation at docs.fleetworks.ai requires an access code.
Your security team reviews FleetWorks before rollout. Its security certifications and access controls are not known.
Your IT team needs to know where freight data will live. Where FleetWorks hosts data and which deployment options it offers are not known.
Sources & related URLs
Agentic Index coverage score
Awaiting research on the current product
Which outside tools and systems FleetWorks connects to is not known.
Sourcefleetworks.airead 2026-09-29
Product updates
FleetWorks partnered with SONAR to integrate TRAC rates and market coverage scores directly into its artificial intelligence agents. This embeds real-time freight market data into the automated phone, email, and SMS workflows used for matching brokers with carriers.
Bears on: Agent capability
View sourcePricing
Contact sales
not captured
What is public
The value framing is public (positioned against the cost of a human carrier rep); no plan structure or rates have been found published.
Variable cost rationale
No billing model captured; per-rep or per-load economics are plausible for the category but not documented for FleetWorks.
Sales call required
Yes, required for paid access
Free / trial
Not published
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