Agentic Index
Freed vs Suki (2026)
Freed and Suki both write clinical notes from the visit, for different buyers. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Freed is self serve for small practices, with public prices from 39 dollars a month and a seven day trial, notes pushed into browser based EHRs through a Chrome extension, and Front Desk, an AI receptionist for after hours calls. Suki sells through sales to health systems and partners: ambient notes plus dictation, voice editing, chart questions, coding and orders staged for clinician approval, integrated in real time with Epic, Oracle Health, athenahealth and MEDITECH. Suki goes deeper into a health system's record, with real time EHR integration and orders staged for approval, while Freed is quicker to buy and adds an after hours receptionist. Choose Freed to start today at a published price; choose Suki for deep EHR integration across a health system.
On the Agentic Index healthcare agent ranking, neither Freed nor Suki clears the bar, which asks for all five chart loop capabilities documented in full. Freed documents two of the five in full; Suki does not document security and identity governance in full, nor observability and auditability. 4 of the 69 vendors in the lane clear it. See the healthcare agent ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Freed and Suki are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 955 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Freed if
- You want to buy online at a published price and start a trial without a sales call.
- Security documentation must be complete; Freed is Full on security where Suki is Partial.
- Answering patient calls after hours matters as much as the note.
Choose Suki if
- Orders should be staged for the clinician to approve inside the record.
- Your organization runs Epic, Oracle Health, athenahealth or MEDITECH and wants real time integration.
- Partners or your own developers will build on SDKs and APIs.
| Feature | F Freed |
S Suki |
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| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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FreedIntegrations & Tool Calling EHR push through a Chrome extension places the note in the right fields of browser based EHRs such as Aarista, Athena, DrChrono, Elation, Kipu, Optimantra, Practice Fusion, SimplePractice and Tebra on the clinician's click, and the eCW plugin is supported. Freed can also create new diagnoses directly in an Athena chart, and Front Desk cancels appointments directly in eCW, Athena and Practice Fusion. Freed names no API integration or custom tools, so the list of systems is fixed with no way to add your own. SourceFreed, getfreed.ai/features, /release-notes/ai-scribe and /release-notes/front-deskread 2026-10-06 |
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SukiIntegrations & Tool Calling Suki has deep, real time integrations with Epic, Oracle Health, athenahealth and MEDITECH. Notes sync directly into the EHR, and orders from the conversation are staged there for the clinician. Partners including WellSky, Azalea Health and MEDENT embed Suki, Patient Summary takes the FHIR bundles partners upload, and dictation can be written straight into an EHR chart field. SourceSuki, suki.ai and developer.suki.airead 2026-10-06 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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FreedWorkflow Orchestration Pre-charting, the ambient scribe, coding, patient instructions and letters, and the Front Desk receptionist are each fixed function products. Front Desk routes calls by intent, sending topics such as referrals to the transfer number the clinic sets. Beyond those routing settings, Freed names no multi agent flow or workflow the clinic designs. SourceFreed, getfreed.ai/features and /release-notes/front-deskread 2026-10-06 |
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SukiWorkflow Orchestration Ambient notes, order staging, coding, chart Q&A, pre-visit summaries and form filling run as fixed functions of one assistant, and one visit can span several sessions for the same patient. Suki names no flow that runs several agents together or that the customer configures. SourceSuki, suki.ai/clinicians and developer.suki.airead 2026-10-06 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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FreedTriggers & Channel Coverage Front Desk is an AI receptionist that answers the clinic's inbound calls during overflow, lunch and after hours, within AI hours the clinic sets, with two way SMS and a shared clinic inbox, so an inbound patient call starts it on its own. It collects new patient information, visit reasons and refill requests, and it is in beta with small and mid sized practices. Scribe capture is started by the clinician. SourceFreed, getfreed.ai/front-desk; frontdesk.help.getfreed.ai/enread 2026-10-06 |
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SukiTriggers & Channel Coverage The clinician starts ambient capture, dictation or voice editing on iOS, Android, desktop, the web app or the Chrome extension. Every run is launched by a person or the partner's application, across several surfaces. Suki names no event or schedule that starts one without them. Partners can, for example, request summaries for every appointment on a provider's schedule before the day begins. SourceSuki, suki.ai/clinicians and developer.suki.ai patient summary APIread 2026-10-06 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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FreedKnowledge Grounding & RAG Front Desk answers from a knowledge base built by scanning the clinic's website, which the clinic edits. It was rebuilt as Knowledge Base 2.0 to make the information the agent draws on easier to manage, and Front Desk answers hours questions only from the clinic's hours settings. In the scribe, Clinical Evidence gives cited answers from 50+ medical sources on every plan, pre-charting summarizes the last note, open follow ups and relevant history for each visit, and clinicians can upload lab results, referral letters or past visit history to ask questions about a patient. Freed does not say how the knowledge base is retrieved. SourceFreed, getfreed.ai/front-desk, /release-notes/front-desk, /release-notes/ai-scribe and /features; getfreed.ai/release-notes/front-deskread 2026-10-06 |
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SukiKnowledge Grounding & RAG Patient Summary draws only on Suki's Clinical Knowledge Graph, which stores the patient FHIR data partners ingest, and gives clinicians a concise overview of recent history before an appointment. If the ingested data is incomplete, outdated or missing, the summary reflects that. Chart Q&A answers questions about a patient's chart data, and pre-visit summaries give an overview of the patient's history. SourceSuki, developer.suki.ai patient summary overview and architecture, and suki.ai/cliniciansread 2026-10-06 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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FreedMemory & State Persistence A clinician edits one note and asks Freed to learn the format, and later notes follow it, with dictation and saved phrases on Premier that Groups members can share with their team. This personalizes each clinician's style, and Freed states no lifetime for it. SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06 |
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SukiMemory & State Persistence Notes can be tailored to the clinician's preferred writing style and format, and the partner API exposes personalization endpoints. Preferences such as verbosity (concise, balanced or detailed) and section formatting persist per clinician, apply to all of that clinician's future notes and change when set again. Suki does not say how to delete them. SourceSuki, suki.ai/partners and developer.suki.ai note personalizationread 2026-10-06 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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FreedHuman Oversight & Guardrails The note reaches the EHR only when the clinician pushes it with one click. Front Desk runs within AI hours and handoff hours the clinic configures, and its transfer and escalation settings send topics such as referrals to the staff number the clinic chooses, while routine requests resolve on their own and the shared inbox holds only what needs a person. Clinic wide coding policies keep every note to the clinic's rules. Freed names no review step or approval queue before the receptionist acts. SourceFreed, getfreed.ai/features, /front-desk, /release-notes/front-desk and /release-notes/ai-scriberead 2026-10-06 |
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SukiHuman Oversight & Guardrails Before an order from the patient conversation is placed, Suki stages it for the clinician to review and approve, and in the Web SDK the provider can link orders to problems and complete missing fields before submitting the note. Suki does not submit orders to the EHR itself. The partner's workflow does that once they are confirmed. Clinicians also keep control of note quality and tone through voice editing. SourceSuki, suki.ai/clinicians and developer.suki.ai medication orders guideread 2026-10-06 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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FreedSecurity, Identity & Governance PHI is encrypted at rest and in transit with TLS 1.2 to 1.3, alongside SOC 2 Type 1 and Type 2, HIPAA and HITECH with BAAs, and Front Desk is SOC 2 Type II certified as well. Recordings are kept only until the note and its quality checks are complete and then deleted, and notes can be deleted at any time or automatically after 30 days. SSO and admin dashboards on the Groups plan and team roles configured in Front Desk settings cover access. SourceFreed, getfreed.ai/security, /pricing and /front-deskread 2026-10-06 |
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SukiSecurity, Identity & Governance SOC 2 Type 2 and HIPAA compliance are claimed, and Suki signs Business Associate Agreements. Data is encrypted with TLS 1.2 in transit and AES-256 at rest, and any data used for training is stripped of identifying details first. Suki names no single sign-on, roles or permissions for customers. SourceSuki, suki.ai and developer.suki.ai security FAQread 2026-10-06 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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FreedObservability & Auditability Front Desk keeps a shared clinic inbox where staff review and manage the receptionist's patient conversations, with statuses, internal notes signed by their author and a thumbs up or down rating on each conversation. Clinic usage and coding dashboards show adoption, time saved and how providers code. Freed names no audit trail or record of each action the scribe or receptionist took. SourceFreed, getfreed.ai/release-notes/front-desk and /release-notes/ai-scribe; frontdesk.help.getfreed.ai/enread 2026-10-06 |
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SukiObservability & Auditability Partners can retrieve each session's full transcript, recording, generated content and structured data, and poll session status or receive signed webhooks. Audio and transcripts are kept 30 days, while the note is kept for the contract. Beyond the per session transcript, Suki names no audit log or record of what the assistant read and wrote. SourceSuki, developer.suki.ai security FAQ and API referenceread 2026-10-06 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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FreedDeployment & Data Residency All data is stored in the United States on Microsoft Azure's high availability infrastructure, a fixed region the customer cannot choose, with no customer environment option. SourceFreed, getfreed.ai/securityread 2026-10-06 |
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SukiDeployment & Data Residency Patient data is stored and encrypted at rest on Google Cloud services such as Cloud SQL and Cloud Storage, with Cloudflare at the edge. No hosting region is published, and Suki names no region choice or option to run in the customer's own environment. SourceSuki, developer.suki.ai security FAQread 2026-10-06 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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FreedPrebuilt Agents, Templates & Packs Specialty specific templates come on every plan, an instant template builder from Core turns a sample note into a template, and 14+ types of patient letters, including referrals, work notes, school notes and caregiver letters, are drafted from the visit. Clinicians use these note formats and the builder themselves, and there is no library of agents to adopt. Front Desk is a second product beside the scribe, from $149 a month per block of 250 calls. Scribe plans run from Starter at $39 a month for 40 notes through Core and Premier to custom Groups pricing. SourceFreed, getfreed.ai/pricing, /features and /front-deskread 2026-10-06 |
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SukiPrebuilt Agents, Templates & Packs Notes are generated in specialty formats across 100+ specialties. Form filling adds nine Suki defined assessment templates (vitals, neuro, skin, respiratory, cardiac, GI, GU, MSK and intake and output) that partners pick by ID for each session. No prebuilt agents a customer adopts separately are offered. SourceSuki, suki.ai/partners and developer.suki.ai form filling overviewread 2026-10-06 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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FreedModel Flexibility & Routing The model is trained only on de-identified notes and runs on Azure infrastructure. Freed is partway through moving note generation to an improved model. It names no provider and no customer model choice or routing. SourceFreed, getfreed.ai/security and /release-notes/ai-scriberead 2026-10-06 |
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SukiModel Flexibility & Routing The model provider is not named, and Suki describes no model choice or routing for customers. Any data Suki uses to train and improve its models is stripped of identifying details first. SourceSuki, suki.ai/partners and developer.suki.ai security FAQread 2026-10-06 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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FreedAPIs, SDKs & MCP Extensibility Freed's EHR connections run through the Chrome extension and the eCW plugin, not an interface other software can call. No API, SDK or developer documentation for the platform is published. SourceFreed, getfreed.ai, /features and /release-notes/ai-scriberead 2026-10-06 |
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SukiAPIs, SDKs & MCP Extensibility Suki for Partners offers SDKs with prebuilt UI and secure APIs for note generation and submission, information retrieval and personalization. Their documentation lives at developer.suki.ai, and partners such as athenahealth, Zoom, WellSky and HealthEdge use them. The platform spans web, mobile, headless web, dictation and form filling SDKs, REST and WebSocket APIs with an OpenAPI specification, signed webhooks and an MCP server for its documentation. SourceSuki, suki.ai/partners and developer.suki.ai/llms.txtread 2026-10-06 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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FreedTesting, Debugging & Optimization Clinics can rate each Front Desk conversation with a thumbs up or down, and that feedback goes to Freed's team to improve how the AI handles their calls. Freed's own measurements give 98 percent recall on medical terms across 30+ specialties, tested against thousands of clinical concepts, and for Front Desk, 79% of calls handled on their own and a 60% drop in after hours calls. Freed names no way for customers to evaluate or test the AI themselves. SourceFreed, getfreed.ai, /front-desk and /release-notes/front-deskread 2026-10-06 |
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SukiTesting, Debugging & Optimization Partners can send clinician feedback on each generated note through a feedback API. Suki names no way for customers to test or score its output. SourceSuki, suki.ai and developer.suki.airead 2026-10-06 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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FreedBrowser & Computer Use The Chrome extension places the note into EHR fields when the clinician clicks push, a step a person drives. It now carries AI chat and Clinical Evidence as well. Freed names no agent that navigates or operates an interface on its own. SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06 |
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SukiBrowser & Computer Use Suki works through EHR integrations, partner SDKs and its own web app and Chrome extension. Suki names no agent that operates a browser or desktop. SourceSuki, suki.ai and suki.ai/cliniciansread 2026-10-06 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | F Freed |
S Suki |
|---|---|---|
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Entry price Lowest public entry point |
$39 per month (Starter, up to 40 notes); $79 Core unlimited; $119 Premier or $104 per month billed annually | Contact sales |
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Pricing confidence How public the numbers are |
Public, exact | Contact only |
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Billing Primary billing axis |
seats (per clinician per month), tiered | Inference, not stated by the vendor: per provider. |
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Variable cost Workload / overage exposure |
Low variable cost | Low variable cost |
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Free tier / trial Try before you buy |
No free tierTrial
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No free tierTrial
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Buying motion Self-serve vs sales call |
Mixed | Sales call |
Freed publishes its prices; Suki sells through sales with no public price. Confirm Suki's rates, setup fees and commitments in procurement.
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