Agentic Index
Freed vs mdhub (2026)
Freed and mdhub both sell AI documentation with a published price, for different practices. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Freed is a general ambient scribe from 39 dollars a month with a seven day trial, pushing notes into browser based EHRs through a Chrome extension, with Front Desk, an AI receptionist for after hours calls. mdhub is an operating system for behavioral health clinics, with named AI workers for admissions (Sarah), clinical documentation (Emma) and billing (Eric) on its own integrated EHR, CRM and revenue cycle stack; Emma starts at 50 dollars per clinician a month, and the full platform is sold by demo. mdhub replaces more of the clinic's stack, with named AI workers on its own EHR, CRM and billing, while Freed adds a scribe to the EHR a practice already has. Choose Freed for any specialty on its existing EHR; choose mdhub for a behavioral health clinic that wants one stack.
On the Agentic Index healthcare agent ranking, neither Freed nor mdhub clears the bar, which asks for all five chart loop capabilities documented in full. Freed documents two of the five in full; mdhub does not document knowledge grounding and RAG in full, nor observability and auditability. 4 of the 69 vendors in the lane clear it. See the healthcare agent ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Freed and mdhub are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 955 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Freed if
- Your practice is not behavioral health, or you are keeping your current EHR.
- You want a scribe you can buy and start today, from 39 dollars a month.
- After hours calls matter as much as the note.
Choose mdhub if
- You run a behavioral health clinic and want the EHR, CRM and billing in one system.
- Admissions, documentation and billing should each have a named AI worker.
- Documented human approval and orchestrated workflows matter; mdhub is Full on both.
| Feature | F Freed |
m mdhub |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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FreedIntegrations & Tool Calling EHR push through a Chrome extension places the note in the right fields of browser based EHRs such as Aarista, Athena, DrChrono, Elation, Kipu, Optimantra, Practice Fusion, SimplePractice and Tebra on the clinician's click, and the eCW plugin is supported. Freed can also create new diagnoses directly in an Athena chart, and Front Desk cancels appointments directly in eCW, Athena and Practice Fusion. Freed names no API integration or custom tools, so the list of systems is fixed with no way to add your own. SourceFreed, getfreed.ai/features, /release-notes/ai-scribe and /release-notes/front-deskread 2026-10-06 |
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mdhubIntegrations & Tool Calling Sarah connects to the clinic's phone system, web forms and messaging, checks coverage against payer systems and books appointments, working with athenahealth, Epic, Netsmart and Tebra. Emma works with Epic, AdvancedMD, Tebra, Netsmart and Qualifacts, as well as SimplePractice, Kareo, Medidata and Raven. Eric submits claims and appeals and checks eligibility in real time across all major insurers, including behavioral health carve outs, and mdhub also offers its own EHR and CRM. Sourcemdhub, mdhub.ai/products/sarah, /products/emma and /products/ericread 2026-10-05 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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FreedWorkflow Orchestration Pre-charting, the ambient scribe, coding, patient instructions and letters, and the Front Desk receptionist are each fixed function products. Front Desk routes calls by intent, sending topics such as referrals to the transfer number the clinic sets. Beyond those routing settings, Freed names no multi agent flow or workflow the clinic designs. SourceFreed, getfreed.ai/features and /release-notes/front-deskread 2026-10-06 |
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mdhubWorkflow Orchestration Three named AI workers carry work end to end on one system. Sarah takes it from intake to a booked appointment, Emma from chart prep before the session to a coded note, and Eric from eligibility to claim and appeal. mdhub calls this orchestration from end to end, with tasks moving forward automatically on one connected system that includes its own EHR, CRM and revenue cycle tools. Sourcemdhub, mdhub.airead 2026-10-05 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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FreedTriggers & Channel Coverage Front Desk is an AI receptionist that answers the clinic's inbound calls during overflow, lunch and after hours, within AI hours the clinic sets, with two way SMS and a shared clinic inbox, so an inbound patient call starts it on its own. It collects new patient information, visit reasons and refill requests, and it is in beta with small and mid sized practices. Scribe capture is started by the clinician. SourceFreed, getfreed.ai/front-desk; frontdesk.help.getfreed.ai/enread 2026-10-06 |
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mdhubTriggers & Channel Coverage Sarah answers every inbound call, text, fax and web form day or night, and Eric works the claims queue continuously. mdhub reports a 100% answer rate for Sarah, who can switch to Spanish in the middle of a call. Sourcemdhub, mdhub.ai/products/sarah and /products/ericread 2026-10-05 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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FreedKnowledge Grounding & RAG Front Desk answers from a knowledge base built by scanning the clinic's website, which the clinic edits. It was rebuilt as Knowledge Base 2.0 to make the information the agent draws on easier to manage, and Front Desk answers hours questions only from the clinic's hours settings. In the scribe, Clinical Evidence gives cited answers from 50+ medical sources on every plan, pre-charting summarizes the last note, open follow ups and relevant history for each visit, and clinicians can upload lab results, referral letters or past visit history to ask questions about a patient. Freed does not say how the knowledge base is retrieved. SourceFreed, getfreed.ai/front-desk, /release-notes/front-desk, /release-notes/ai-scribe and /features; getfreed.ai/release-notes/front-deskread 2026-10-06 |
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mdhubKnowledge Grounding & RAG Emma reads the chart and prepares each session from the patient's history and open items, and Chart Audit checks notes against rules the compliance team sets. That context is assembled from the clinic's own record for each session, and mdhub names no retrieval structure it maintains over the clinic's knowledge. Emma's chart aware assistant answers questions and drafts summaries inside the patient's record. Sourcemdhub, mdhub.ai/products/emmaread 2026-10-05 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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FreedMemory & State Persistence A clinician edits one note and asks Freed to learn the format, and later notes follow it, with dictation and saved phrases on Premier that Groups members can share with their team. This personalizes each clinician's style, and Freed states no lifetime for it. SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06 |
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mdhubMemory & State Persistence Emma adapts to each clinician's voice and documentation preferences over use and keeps that style for each clinician. mdhub states no lifetime or delete path for it. Chart preparation draws on the clinic's record of patient history. Eric learns from every resolved denial and spots denial trends specific to each payer. Sourcemdhub, mdhub.ai/products/emma and /products/eric; mdhub.ai/use-cases/ai-medical-scribe-behavioral-healthread 2026-10-05 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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FreedHuman Oversight & Guardrails The note reaches the EHR only when the clinician pushes it with one click. Front Desk runs within AI hours and handoff hours the clinic configures, and its transfer and escalation settings send topics such as referrals to the staff number the clinic chooses, while routine requests resolve on their own and the shared inbox holds only what needs a person. Clinic wide coding policies keep every note to the clinic's rules. Freed names no review step or approval queue before the receptionist acts. SourceFreed, getfreed.ai/features, /front-desk, /release-notes/front-desk and /release-notes/ai-scriberead 2026-10-06 |
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mdhubHuman Oversight & Guardrails Clinicians approve, edit and sign Emma's note before it is saved to the patient record, so nothing reaches the record without sign off. Sarah routes anything outside the clinic's defined workflows or clinically sensitive to staff with full context. Clinicians review notes in mdhub's web portal before saving, and Sarah sends clinically sensitive conversations to the team at once. Sourcemdhub, mdhub.ai/products/emma and /products/sarah; mdhub.ai/use-cases/ai-medical-scribe-behavioral-healthread 2026-10-05 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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FreedSecurity, Identity & Governance PHI is encrypted at rest and in transit with TLS 1.2 to 1.3, alongside SOC 2 Type 1 and Type 2, HIPAA and HITECH with BAAs, and Front Desk is SOC 2 Type II certified as well. Recordings are kept only until the note and its quality checks are complete and then deleted, and notes can be deleted at any time or automatically after 30 days. SSO and admin dashboards on the Groups plan and team roles configured in Front Desk settings cover access. SourceFreed, getfreed.ai/security, /pricing and /front-deskread 2026-10-06 |
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mdhubSecurity, Identity & Governance Mdhub, Inc states SOC 2 Type 2 compliance and a HIPAA compliant protocol for storing and processing data, with single sign on, role based access controls and least privilege. Role based access management sits in Emma's Enterprise tier. Data is encrypted with TLS 1.2 in transit and AES at rest, an independent firm runs a penetration test at least once a year, and Business Associate Agreements are available. Sourcemdhub, mdhub.ai/security and /products/emmaread 2026-10-05 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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FreedObservability & Auditability Front Desk keeps a shared clinic inbox where staff review and manage the receptionist's patient conversations, with statuses, internal notes signed by their author and a thumbs up or down rating on each conversation. Clinic usage and coding dashboards show adoption, time saved and how providers code. Freed names no audit trail or record of each action the scribe or receptionist took. SourceFreed, getfreed.ai/release-notes/front-desk and /release-notes/ai-scribe; frontdesk.help.getfreed.ai/enread 2026-10-06 |
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mdhubObservability & Auditability Sarah hands conversations to staff with full context, and Chart Audit gives supervisors a compliance dashboard with scores for each note, failure reasons and trends for each clinician. Eric tracks denials in real time across all payers. mdhub names no audit log or record per run of the actions the AI workers took. Sourcemdhub, mdhub.ai/products/sarah and /products/eric; mdhub.ai/use-cases/behavioral-health-chart-audit-softwareread 2026-10-05 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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FreedDeployment & Data Residency All data is stored in the United States on Microsoft Azure's high availability infrastructure, a fixed region the customer cannot choose, with no customer environment option. SourceFreed, getfreed.ai/securityread 2026-10-06 |
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mdhubDeployment & Data Residency The service is hosted on Google Cloud, with each customer environment in a dedicated trust zone inside mdhub's cloud. No hosting region is published, and mdhub names no region choice, customer tenant or on premises option. Clinics can run mdhub's own EHR and CRM or connect the AI workers to the EHR they already use. Sourcemdhub, mdhub.ai/security and mdhub.airead 2026-10-05 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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FreedPrebuilt Agents, Templates & Packs Specialty specific templates come on every plan, an instant template builder from Core turns a sample note into a template, and 14+ types of patient letters, including referrals, work notes, school notes and caregiver letters, are drafted from the visit. Clinicians use these note formats and the builder themselves, and there is no library of agents to adopt. Front Desk is a second product beside the scribe, from $149 a month per block of 250 calls. Scribe plans run from Starter at $39 a month for 40 notes through Core and Premier to custom Groups pricing. SourceFreed, getfreed.ai/pricing, /features and /front-deskread 2026-10-06 |
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mdhubPrebuilt Agents, Templates & Packs Three named prebuilt AI workers have their own product pages, Sarah for admissions, Emma for clinical documentation (also sold on its own plans) and Eric for billing. Each does a separate job. Emma comes in Lite, Pro and Enterprise plans, from $42 a month on annual billing, and mdhub's use cases span chart audit, billing, telehealth, referral management, scheduling, scribing and medication. Sourcemdhub, mdhub.ai and /products/emmaread 2026-10-05 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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FreedModel Flexibility & Routing The model is trained only on de-identified notes and runs on Azure infrastructure. Freed is partway through moving note generation to an improved model. It names no provider and no customer model choice or routing. SourceFreed, getfreed.ai/security and /release-notes/ai-scriberead 2026-10-06 |
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mdhubModel Flexibility & Routing No model provider or customer model choice is named. Emma's Pro plan includes a chart aware GPT whose provider goes unnamed. Emma captures conversations in Spanish, French, Mandarin, Japanese, German and other languages, with the output language set by the clinic. Sourcemdhub, mdhub.ai/products/emmaread 2026-10-05 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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FreedAPIs, SDKs & MCP Extensibility Freed's EHR connections run through the Chrome extension and the eCW plugin, not an interface other software can call. No API, SDK or developer documentation for the platform is published. SourceFreed, getfreed.ai, /features and /release-notes/ai-scriberead 2026-10-06 |
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mdhubAPIs, SDKs & MCP Extensibility No API, SDK or MCP server is published. mdhub's Documentation holds guides and academy resources, not a developer reference. Connections to EHRs and payer systems are built by mdhub. Sourcemdhub, mdhub.airead 2026-10-05 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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FreedTesting, Debugging & Optimization Clinics can rate each Front Desk conversation with a thumbs up or down, and that feedback goes to Freed's team to improve how the AI handles their calls. Freed's own measurements give 98 percent recall on medical terms across 30+ specialties, tested against thousands of clinical concepts, and for Front Desk, 79% of calls handled on their own and a 60% drop in after hours calls. Freed names no way for customers to evaluate or test the AI themselves. SourceFreed, getfreed.ai, /front-desk and /release-notes/front-deskread 2026-10-06 |
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mdhubTesting, Debugging & Optimization For agent behavior, mdhub names no evaluation harness, test cases or quality gate. Chart Audit scores each clinical note against the compliance team's rules to coach clinicians, and it does not test the AI workers themselves. mdhub reports 2 hours saved per clinician each day and 55% fewer insurance denials with Emma. Sourcemdhub, mdhub.ai/products/emma; mdhub.ai/use-cases/behavioral-health-chart-audit-softwareread 2026-10-05 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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FreedBrowser & Computer Use The Chrome extension places the note into EHR fields when the clinician clicks push, a step a person drives. It now carries AI chat and Clinical Evidence as well. Freed names no agent that navigates or operates an interface on its own. SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06 |
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mdhubBrowser & Computer Use The AI workers act through phone, messaging, fax, EHR and payer integrations, and mdhub names no browser, desktop or computer control. Sourcemdhub, mdhub.ai and /products/sarahread 2026-10-05 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | F Freed |
m mdhub |
|---|---|---|
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Entry price Lowest public entry point |
$39 per month (Starter, up to 40 notes); $79 Core unlimited; $119 Premier or $104 per month billed annually | Emma from $50 per clinician a month (Lite; $42 billed annually); Sarah, Eric and the full platform by demo |
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Pricing confidence How public the numbers are |
Public, exact | Public, partial |
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Billing Primary billing axis |
seats (per clinician per month), tiered | Per clinician per month for Emma; not published for Sarah, Eric or the full platform. |
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Variable cost Workload / overage exposure |
Low variable cost | Medium variable cost |
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Free tier / trial Try before you buy |
No free tierTrial
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No free tierTrial
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Buying motion Self-serve vs sales call |
Mixed | Mixed |
Freed publishes its plans; mdhub publishes Emma's prices and sells the full platform by demo. Confirm the platform price before comparing.
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