Agentic Index
DeepScribe vs Freed (2026)
DeepScribe and Freed tie on the grid at 5.5 of 14 and serve different practices. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
DeepScribe sells through sales and is built for oncology and other specialties: it prepares chart summaries before the visit, codes in the note, learns each clinician's style from their edits, and integrates two ways with Epic, OncoEMR and iKnowMed. Freed is self serve with public prices from 39 dollars a month and a seven day trial, pushes notes into browser based EHRs through a Chrome extension, and sells Front Desk, an AI receptionist for after hours calls. On the grid DeepScribe is Full on integrations and human approval, where Freed is Partial; Freed is Full on triggers and Partial on its audit trail, where DeepScribe is Partial and None. Choose DeepScribe for a specialty practice that needs two way EHR integration; choose Freed to start today at a published price.
On the Agentic Index healthcare agent ranking, neither DeepScribe nor Freed clears the bar, which asks for all five chart loop capabilities documented in full. DeepScribe does not document knowledge grounding and RAG in full, nor observability and auditability; Freed documents two of the five in full. 4 of the 69 vendors in the lane clear it. See the healthcare agent ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. DeepScribe and Freed are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 955 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose DeepScribe if
- Your practice is oncology or another specialty and runs Epic, OncoEMR or iKnowMed.
- Notes, codes and chart summaries should move both ways with the EHR.
- Notes should adapt to each clinician's style from the edits they make.
Choose Freed if
- You want a published price and a trial you can start without a sales call.
- A Chrome extension into a browser based EHR is enough integration.
- An AI receptionist for after hours calls belongs in the same subscription.
| Feature | D DeepScribe |
F Freed |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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DeepScribeIntegrations & Tool Calling Native two way integrations connect DeepScribe to Epic, OncoEMR and iKnowMed Generation 2. Notes and E/M, ICD-10 and HCC codes are generated inside the EHR with sync in both directions, and clinicians pick patients from a synced schedule. Sourcedeepscribe.ai/ehr-integrationsread 2026-09-28 |
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FreedIntegrations & Tool Calling EHR push through a Chrome extension places the note in the right fields of browser based EHRs such as Aarista, Athena, DrChrono, Elation, Kipu, Optimantra, Practice Fusion, SimplePractice and Tebra on the clinician's click, and the eCW plugin is supported. Freed can also create new diagnoses directly in an Athena chart, and Front Desk cancels appointments directly in eCW, Athena and Practice Fusion. Freed names no API integration or custom tools, so the list of systems is fixed with no way to add your own. SourceFreed, getfreed.ai/features, /release-notes/ai-scribe and /release-notes/front-deskread 2026-10-06 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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DeepScribeWorkflow Orchestration SmartPrep summaries before the visit, the ambient scribe and AI coding run as fixed stages of one ambient platform. DeepScribe names no flow with multiple agents and no flow the customer configures. Sourcedeepscribe.airead 2026-09-28 |
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FreedWorkflow Orchestration Pre-charting, the ambient scribe, coding, patient instructions and letters, and the Front Desk receptionist are each fixed function products. Front Desk routes calls by intent, sending topics such as referrals to the transfer number the clinic sets. Beyond those routing settings, Freed names no multi agent flow or workflow the clinic designs. SourceFreed, getfreed.ai/features and /release-notes/front-deskread 2026-10-06 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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DeepScribeTriggers & Channel Coverage The clinician opens the app at the start of the visit and selects the patient from a synced schedule. Capture works in person and in telehealth across 110+ languages. DeepScribe names nothing that starts work on its own from an event or schedule, and does not say when SmartPrep runs. Sourcedeepscribe.ai/solutions/ai-medical-scriberead 2026-09-28 |
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FreedTriggers & Channel Coverage Front Desk is an AI receptionist that answers the clinic's inbound calls during overflow, lunch and after hours, within AI hours the clinic sets, with two way SMS and a shared clinic inbox, so an inbound patient call starts it on its own. It collects new patient information, visit reasons and refill requests, and it is in beta with small and mid sized practices. Scribe capture is started by the clinician. SourceFreed, getfreed.ai/front-desk; frontdesk.help.getfreed.ai/enread 2026-10-06 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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DeepScribeKnowledge Grounding & RAG SmartPrep pulls from every source in the EHR into a structured summary of the chart before the visit. The scribe carries prior notes, labs, imaging, medications and diagnoses into the day's note. This context is assembled from the chart for each visit, and DeepScribe names no maintained retrieval structure. Sourcedeepscribe.ai/solutions/smartprepread 2026-09-28 |
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FreedKnowledge Grounding & RAG Front Desk answers from a knowledge base built by scanning the clinic's website, which the clinic edits. It was rebuilt as Knowledge Base 2.0 to make the information the agent draws on easier to manage, and Front Desk answers hours questions only from the clinic's hours settings. In the scribe, Clinical Evidence gives cited answers from 50+ medical sources on every plan, pre-charting summarizes the last note, open follow ups and relevant history for each visit, and clinicians can upload lab results, referral letters or past visit history to ask questions about a patient. Freed does not say how the knowledge base is retrieved. SourceFreed, getfreed.ai/front-desk, /release-notes/front-desk, /release-notes/ai-scribe and /features; getfreed.ai/release-notes/front-deskread 2026-10-06 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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DeepScribeMemory & State Persistence Customization Studio learns from each clinician's edits and proposes customizations that become the default. The clinician can adjust them in natural language, and they apply from the next encounter, with logic per encounter type. Customizations are kept per clinician, and DeepScribe states no lifetime or way to delete them. Sourcedeepscribe.ai/solutions/customization-studioread 2026-09-28 |
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FreedMemory & State Persistence A clinician edits one note and asks Freed to learn the format, and later notes follow it, with dictation and saved phrases on Premier that Groups members can share with their team. This personalizes each clinician's style, and Freed states no lifetime for it. SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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DeepScribeHuman Oversight & Guardrails Review and sign off is a step in the product workflow. The clinician reviews the drafted note and signs it before it is final, so nothing enters the record until the clinician confirms it. Sourcedeepscribe.ai/solutions/ai-medical-scriberead 2026-09-28 |
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FreedHuman Oversight & Guardrails The note reaches the EHR only when the clinician pushes it with one click. Front Desk runs within AI hours and handoff hours the clinic configures, and its transfer and escalation settings send topics such as referrals to the staff number the clinic chooses, while routine requests resolve on their own and the shared inbox holds only what needs a person. Clinic wide coding policies keep every note to the clinic's rules. Freed names no review step or approval queue before the receptionist acts. SourceFreed, getfreed.ai/features, /front-desk, /release-notes/front-desk and /release-notes/ai-scriberead 2026-10-06 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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DeepScribeSecurity, Identity & Governance DeepScribe displays SOC 2 and HIPAA badges and offers single sign on, multifactor authentication and end to end AES-256 encryption. Its trust center at trust.deepscribe.ai does not show its controls publicly. Sourcedeepscribe.ai/ehr-integrationsread 2026-09-28 |
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FreedSecurity, Identity & Governance PHI is encrypted at rest and in transit with TLS 1.2 to 1.3, alongside SOC 2 Type 1 and Type 2, HIPAA and HITECH with BAAs, and Front Desk is SOC 2 Type II certified as well. Recordings are kept only until the note and its quality checks are complete and then deleted, and notes can be deleted at any time or automatically after 30 days. SSO and admin dashboards on the Groups plan and team roles configured in Front Desk settings cover access. SourceFreed, getfreed.ai/security, /pricing and /front-deskread 2026-10-06 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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DeepScribeObservability & Auditability The coding documentation in each note is ready for billing audits. DeepScribe names no audit trail, source linking or step by step record of what the scribe read and wrote. Sourcedeepscribe.ai/solutions/ai-codingread 2026-09-28 |
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FreedObservability & Auditability Front Desk keeps a shared clinic inbox where staff review and manage the receptionist's patient conversations, with statuses, internal notes signed by their author and a thumbs up or down rating on each conversation. Clinic usage and coding dashboards show adoption, time saved and how providers code. Freed names no audit trail or record of each action the scribe or receptionist took. SourceFreed, getfreed.ai/release-notes/front-desk and /release-notes/ai-scribe; frontdesk.help.getfreed.ai/enread 2026-10-06 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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DeepScribeDeployment & Data Residency No hosting provider or region is published, and DeepScribe names no option to run in the customer's own environment. It does not say that processing happens in the US. The controls behind its trust center are not publicly visible. Sourcedeepscribe.ai/ehr-integrationsread 2026-09-28 |
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FreedDeployment & Data Residency All data is stored in the United States on Microsoft Azure's high availability infrastructure, a fixed region the customer cannot choose, with no customer environment option. SourceFreed, getfreed.ai/securityread 2026-10-06 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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DeepScribePrebuilt Agents, Templates & Packs Specialty tuning covers oncology, cardiology, gastroenterology, neurology, orthopedics and urology. Four solutions (AI Medical Scribe, SmartPrep, AI Coding and Customization Studio) are modules DeepScribe builds on one platform. Coding depends on the scribe's note, so the modules do not stand apart from one another. There are no agents or templates a customer adopts on their own. Sourcedeepscribe.airead 2026-09-28 |
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FreedPrebuilt Agents, Templates & Packs Specialty specific templates come on every plan, an instant template builder from Core turns a sample note into a template, and 14+ types of patient letters, including referrals, work notes, school notes and caregiver letters, are drafted from the visit. Clinicians use these note formats and the builder themselves, and there is no library of agents to adopt. Front Desk is a second product beside the scribe, from $149 a month per block of 250 calls. Scribe plans run from Starter at $39 a month for 40 notes through Core and Premier to custom Groups pricing. SourceFreed, getfreed.ai/pricing, /features and /front-deskread 2026-10-06 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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DeepScribeModel Flexibility & Routing The product runs on DeepScribe's own proprietary ambient scribe technology and speech recognition models. DeepScribe names no model provider and no way for customers to choose or route models. Sourcedeepscribe.ai/aboutread 2026-09-28 |
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FreedModel Flexibility & Routing The model is trained only on de-identified notes and runs on Azure infrastructure. Freed is partway through moving note generation to an improved model. It names no provider and no customer model choice or routing. SourceFreed, getfreed.ai/security and /release-notes/ai-scriberead 2026-10-06 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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DeepScribeAPIs, SDKs & MCP Extensibility Integration runs through native EHR connections. No API, SDK or developer documentation for DeepScribe's own platform is published. Sourcedeepscribe.ai/ehr-integrationsread 2026-09-28 |
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FreedAPIs, SDKs & MCP Extensibility Freed's EHR connections run through the Chrome extension and the eCW plugin, not an interface other software can call. No API, SDK or developer documentation for the platform is published. SourceFreed, getfreed.ai, /features and /release-notes/ai-scriberead 2026-10-06 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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DeepScribeTesting, Debugging & Optimization The KLAS score, note satisfaction rating and coding metrics are results DeepScribe reports about itself. It names no way for customers to evaluate or test the product. Sourcedeepscribe.airead 2026-09-28 |
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FreedTesting, Debugging & Optimization Clinics can rate each Front Desk conversation with a thumbs up or down, and that feedback goes to Freed's team to improve how the AI handles their calls. Freed's own measurements give 98 percent recall on medical terms across 30+ specialties, tested against thousands of clinical concepts, and for Front Desk, 79% of calls handled on their own and a 60% drop in after hours calls. Freed names no way for customers to evaluate or test the AI themselves. SourceFreed, getfreed.ai, /front-desk and /release-notes/front-deskread 2026-10-06 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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DeepScribeBrowser & Computer Use Notes and codes reach the EHR through native two way integrations. DeepScribe names no browser or computer use. Sourcedeepscribe.ai/ehr-integrationsread 2026-09-28 |
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FreedBrowser & Computer Use The Chrome extension places the note into EHR fields when the clinician clicks push, a step a person drives. It now carries AI chat and Clinical Evidence as well. Freed names no agent that navigates or operates an interface on its own. SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | D DeepScribe |
F Freed |
|---|---|---|
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Entry price Lowest public entry point |
Contact sales | $39 per month (Starter, up to 40 notes); $79 Core unlimited; $119 Premier or $104 per month billed annually |
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Pricing confidence How public the numbers are |
Contact only | Public, exact |
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Billing Primary billing axis |
Inference, not stated by the vendor: per clinician or provider. | seats (per clinician per month), tiered |
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Variable cost Workload / overage exposure |
Low variable cost | Low variable cost |
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Free tier / trial Try before you buy |
No free tier
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No free tierTrial
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Buying motion Self-serve vs sales call |
Sales call | Mixed |
Freed publishes its prices; DeepScribe sells through sales with no public price. Confirm current rates in procurement.
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