Freed vs Nabla (2026)

EHR push through a Chrome extension places the note in the right fields of browser based EHRs such as Aarista, Athena, DrChrono, Elation, Kipu, Optimantra, Practice Fusion, SimplePractice and Tebra on the clinician's click, and the eCW plugin is supported. Freed can also create new diagnoses directly in an Athena chart, and Front Desk cancels appointments directly in eCW, Athena and Practice Fusion. Freed names no API integration or custom tools, so the list of systems is fixed with no way to add your own.

SourceFreed, getfreed.ai/features, /release-notes/ai-scribe and /release-notes/front-deskread 2026-10-06

Patient history and clinical context are retrieved from the EHR, and Nabla writes back to it. Structured notes export into EHR templates, and vital signs, diagnoses and patient instructions are embedded into charts, flowsheets and clinical fields. This works with Epic, athenahealth, Oracle Health, NextGen, Greenway, Arya and ten more EHRs, plus Nabla Connect as an iFrame inside the EHR. Altera Digital Health is also supported. Nabla Connect goes live in days with little engineering, and Nabla runs in 130+ health organizations.

SourceNabla, nabla.com/ehr and nabla.comread 2026-10-05

Pre-charting, the ambient scribe, coding, patient instructions and letters, and the Front Desk receptionist are each fixed function products. Front Desk routes calls by intent, sending topics such as referrals to the transfer number the clinic sets. Beyond those routing settings, Freed names no multi agent flow or workflow the clinic designs.

SourceFreed, getfreed.ai/features and /release-notes/front-deskread 2026-10-06

Ambient notes, dictation and coding run as fixed function products from capture to EHR export. The customer configures no flow, and Nabla names no multiple agents. A generated note can be edited by giving it instructions.

SourceNabla, nabla.com and docs.nabla.com llms.txt indexread 2026-10-05

Front Desk is an AI receptionist that answers the clinic's inbound calls during overflow, lunch and after hours, within AI hours the clinic sets, with two way SMS and a shared clinic inbox, so an inbound patient call starts it on its own. It collects new patient information, visit reasons and refill requests, and it is in beta with small and mid sized practices. Scribe capture is started by the clinician.

SourceFreed, getfreed.ai/front-desk; frontdesk.help.getfreed.ai/enread 2026-10-06

Capture and dictation are started by the clinician inside the EHR or the Nabla app, and Nabla does not say that anything starts them automatically from an event or a schedule. The Connect API creates encounters and their URLs for the EHR, and webhooks report events back to the customer's systems.

SourceNabla, nabla.com and docs.nabla.com llms.txt indexread 2026-10-05

Front Desk answers from a knowledge base built by scanning the clinic's website, which the clinic edits. It was rebuilt as Knowledge Base 2.0 to make the information the agent draws on easier to manage, and Front Desk answers hours questions only from the clinic's hours settings.

In the scribe, Clinical Evidence gives cited answers from 50+ medical sources on every plan, pre-charting summarizes the last note, open follow ups and relevant history for each visit, and clinicians can upload lab results, referral letters or past visit history to ask questions about a patient. Freed does not say how the knowledge base is retrieved.

SourceFreed, getfreed.ai/front-desk, /release-notes/front-desk, /release-notes/ai-scribe and /features; getfreed.ai/release-notes/front-deskread 2026-10-06

Notes draw on patient history and clinical context retrieved from the EHR, and coding suggestions are grounded in the encounter, available EHR context and AMA guidelines. This context is assembled for each encounter, and Nabla names no retrieval structure it maintains. The Core API also extracts ICD-10 and LOINC codes into a FHIR compliant structure.

SourceNabla, nabla.com/coding and docs.nabla.com llms.txt indexread 2026-10-05

A clinician edits one note and asks Freed to learn the format, and later notes follow it, with dictation and saved phrases on Premier that Groups members can share with their team. This personalizes each clinician's style, and Freed states no lifetime for it.

SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06

Custom instructions saved on a note template and personal dot phrases are written by the clinician and applied by the product on each note. Nabla names no memory layer and no learning of a clinician's style. The API also manages dot phrases and custom dictionary entries, and by default Nabla stores no audio.

SourceNabla, docs.nabla.com llms.txt index and trust.nabla.com; help.nabla.com/en/articles/922050read 2026-10-05

The note reaches the EHR only when the clinician pushes it with one click. Front Desk runs within AI hours and handoff hours the clinic configures, and its transfer and escalation settings send topics such as referrals to the staff number the clinic chooses, while routine requests resolve on their own and the shared inbox holds only what needs a person. Clinic wide coding policies keep every note to the clinic's rules. Freed names no review step or approval queue before the receptionist acts.

SourceFreed, getfreed.ai/features, /front-desk, /release-notes/front-desk and /release-notes/ai-scriberead 2026-10-06

Coding keeps every final decision in the clinician's hands. Each suggestion arrives with its rationale and is confirmed by the clinician before it is finalized in the record. Nabla shows the reasoning behind each code, tied to the documented clinical evidence.

SourceNabla, nabla.com/codingread 2026-10-05

PHI is encrypted at rest and in transit with TLS 1.2 to 1.3, alongside SOC 2 Type 1 and Type 2, HIPAA and HITECH with BAAs, and Front Desk is SOC 2 Type II certified as well. Recordings are kept only until the note and its quality checks are complete and then deleted, and notes can be deleted at any time or automatically after 30 days. SSO and admin dashboards on the Groups plan and team roles configured in Front Desk settings cover access.

SourceFreed, getfreed.ai/security, /pricing and /front-deskread 2026-10-06

Compliance covers SOC 2 Type II, ISO/IEC 27001, HIPAA, GDPR, Texas RAMP Level 2 and CIS Level 2, and note retention is configurable. An Admin Portal lets customer administrators add and delete users. Data is encrypted with TLS 1.2 or higher in transit and AES256 at rest. Nabla also claims compliance with CCPA, PIPEDA, NIST standards and the EU AI Act. It names no single sign on and no user roles.

SourceNabla, trust.nabla.comread 2026-10-05

Front Desk keeps a shared clinic inbox where staff review and manage the receptionist's patient conversations, with statuses, internal notes signed by their author and a thumbs up or down rating on each conversation. Clinic usage and coding dashboards show adoption, time saved and how providers code. Freed names no audit trail or record of each action the scribe or receptionist took.

SourceFreed, getfreed.ai/release-notes/front-desk and /release-notes/ai-scribe; frontdesk.help.getfreed.ai/enread 2026-10-06

Each coding suggestion shows its reasoning, with the rationale tied to the clinical record. Webhooks from the Connect and Core APIs report events to the customer's systems. Nabla does not mention an audit log or a lasting record of what the scribe read and wrote.

SourceNabla, nabla.com/coding and docs.nabla.com llms.txt indexread 2026-10-05

All data is stored in the United States on Microsoft Azure's high availability infrastructure, a fixed region the customer cannot choose, with no customer environment option.

SourceFreed, getfreed.ai/securityread 2026-10-06

Data is hosted on Google Cloud in the US Central region for US clients and in Belgium for non US clients, with speech to text on Azure in US regions and note retention configurable by region. The region follows the client's geography. Nabla does not say whether a customer can pick a different one. Clinical notes are kept 14 days by default, a period each client can change for its region, and audio is not stored by default.

SourceNabla, trust.nabla.comread 2026-10-05

Specialty specific templates come on every plan, an instant template builder from Core turns a sample note into a template, and 14+ types of patient letters, including referrals, work notes, school notes and caregiver letters, are drafted from the visit. Clinicians use these note formats and the builder themselves, and there is no library of agents to adopt. Front Desk is a second product beside the scribe, from $149 a month per block of 250 calls. Scribe plans run from Starter at $39 a month for 40 notes through Core and Premier to custom Groups pricing.

SourceFreed, getfreed.ai/pricing, /features and /front-deskread 2026-10-06

Customizable note templates and published specialty custom instructions for cardiology, psychology, pediatrics, dentistry, surgery and weight management are formats and guidance inside one documentation product. Nabla offers no separate agents or template library to adopt. It sells three products (ambient documentation, dictation and coding), used by 85,000+ clinicians.

SourceNabla, nabla.com; help.nabla.com/en/articles/5763202read 2026-10-05

The model is trained only on de-identified notes and runs on Azure infrastructure. Freed is partway through moving note generation to an improved model. It names no provider and no customer model choice or routing.

SourceFreed, getfreed.ai/security and /release-notes/ai-scriberead 2026-10-06

Speech to text runs on Azure in US regions. Nabla names no language model provider and no way for customers to choose or route models. Dictation is clinical grade speech recognition built into Epic and other major EHRs.

SourceNabla, trust.nabla.com and nabla.comread 2026-10-05

Freed's EHR connections run through the Chrome extension and the eCW plugin, not an interface other software can call. No API, SDK or developer documentation for the platform is published.

SourceFreed, getfreed.ai, /features and /release-notes/ai-scriberead 2026-10-06

Developers building on Nabla's platform get public API documentation at docs.nabla.com. The Core API transcribes audio, generates notes and patient instructions, extracts ICD-10 and LOINC codes as FHIR and supports dictation, dot phrases and custom dictionaries. The Connect API creates encounters, provisions users and sends event callbacks, with OAuth 2.0 client assertions for backends and dated API versions.

SourceNabla, docs.nabla.com llms.txt index and nabla.comread 2026-10-05

Clinics can rate each Front Desk conversation with a thumbs up or down, and that feedback goes to Freed's team to improve how the AI handles their calls. Freed's own measurements give 98 percent recall on medical terms across 30+ specialties, tested against thousands of clinical concepts, and for Front Desk, 79% of calls handled on their own and a 60% drop in after hours calls. Freed names no way for customers to evaluate or test the AI themselves.

SourceFreed, getfreed.ai, /front-desk and /release-notes/front-deskread 2026-10-06

Coding quality is checked by regular audits from AAPC certified coders across specialties and by majority vote scoring with ambiguity detection. Nabla runs this quality practice itself and reports 97% or better E/M agreement with expert coders. It names no evaluation or testing surface for customers.

SourceNabla, nabla.com/codingread 2026-10-05

The Chrome extension places the note into EHR fields when the clinician clicks push, a step a person drives. It now carries AI chat and Clinical Evidence as well. Freed names no agent that navigates or operates an interface on its own.

SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06

Nabla embeds in the EHR as an iFrame and exports through integrations. It names no agent that operates a browser or desktop. Dictation runs inside Epic and other major EHRs.

SourceNabla, nabla.com/ehr and nabla.comread 2026-10-05