Hippocratic AI vs Prosper AI (2026)

The 50+ EMR integrations include Epic, and the products act in outside workflows. AI Physician Front Door handles prior authorization and claims, and AI Front Door handles intake and administrative requests. Hippocratic does not say how those integrations work. AI Front Door also covers scheduling and registration, insurance verification, prescription renewal, transportation and billing questions, and AI Physician Front Door handles eligibility and benefits, referrals, clinical reviews and step therapy exceptions.

SourceHippocratic AI, hippocraticai.com and /new-productsread 2026-10-05

The agents connect through 80+ integrations with EHRs (Epic, athenahealth, ModMed, Veradigm, eClinicalWorks), clearinghouses, CRMs and practice management systems, and they read and write the EHR. When electronic eligibility checks fall short, they call the payer, navigate the IVR and bring back the answer. Data can also arrive by SFTP or file upload. Prosper says 80% of benefits verifications resolve instantly over the API.

SourceProsper AI, getprosper.ai and /how-it-worksread 2026-10-05

Orchestrators deploy teams of coordinated agents across the patient journey from intake to post discharge. There are 34 orchestrators across provider, payor, life sciences and med tech, and the Polaris constellation pairs a conversation model with specialized support models. Each orchestrator targets an outcome, such as closing follow up gaps or keeping patients in a trial.

SourceHippocratic AI, hippocraticai.com/orchestrator-overview and /safetyread 2026-10-05

Campaigns are multistep flows the customer runs through the API, with steps that wait on a webhook or an EHR event, targets added and removed, and calls executed per target. Agents cover scheduling, eligibility, prior authorization, claims, billing, refills and intake. Through the API a customer lists a campaign's targets, adds or deletes them, gets the variables a campaign needs and finds every campaign a patient belongs to. Prosper says half of all calls are resolved from start to finish without staff.

SourceProsper AI, docs.getprosperapp.com API reference and getprosper.airead 2026-10-05

Voice agents take inbound patient calls through AI Front Door intake, and each call starts the work on its own. They also place outbound calls across care programs from intake to post discharge. AI Front Door handles intake and support across channels, and Hippocratic reports 180 million clinical patient interactions.

SourceHippocratic AI, hippocraticai.com and /new-productsread 2026-10-05

Agents take inbound calls and place outbound calls 24/7, with SMS and email follow-up. Campaign steps wake on a received webhook or an EHR event, and reminders and re-engagement campaigns run outbound. Each campaign call goes to one target and is started through the API, and a step can hold until a webhook or EHR event arrives before the next call goes out.

SourceProsper AI, docs.getprosperapp.com Executing Calls within a Campaign and getprosper.airead 2026-10-05

Medical accuracy rests on the Polaris constellation of specialized support models for life sciences, speech and language, safety, clinical work and scheduling. That knowledge is held in trained models. Hippocratic names no retrieval over the customer's own knowledge.

SourceHippocratic AI, hippocraticai.com/safetyread 2026-10-05

Blueprints are conversation templates trained on 190M+ patient interactions across 27 specialties and tailored weekly to the practice's exceptions, with EHR and payer data read on each call. That knowledge sits in trained models and lookups made during the call. Prosper offers no knowledge base of the practice's own documents for agents to search.

SourceProsper AI, getprosper.ai/how-it-worksread 2026-10-05

Multi-call memory builds a longitudinal relationship with each patient, and agents remind patients of commitments from prior calls (continuity of care). Memory is kept per patient. Hippocratic does not say how long it lasts or how it is deleted.

Sourcehippocraticai.com/skillsread 2026-09-29

Agents handle topic changes in the middle of a call, and results are written to the EHR, which is the business record. There is no memory that an agent keeps from one call to the next, so what the agent holds lasts only for the call. The API can find every campaign a patient is a target of.

SourceProsper AI, getprosper.ai and docs.getprosperapp.com API referenceread 2026-10-05

Agents escalate to human nurses, with 31K+ escalations by Hippocratic's count. They are barred from prescribing, diagnosing, hospice, mental health disorders and children under two, and the AI Call Supervisor monitors compliance. Hippocratic names no step where a person approves an agent action before it goes through. Polaris Pro is sold as clinical but non diagnostic voice AI, and Nurse Co-Pilot is run by frontline clinical staff inside the customer's facilities.

SourceHippocratic AI, hippocraticai.com/safety and /new-productsread 2026-10-05

Any ambiguous or failed call is flagged and routed to the customer's staff with a full transcript and confidence score, and a person reviews the uncertain outcome before it is completed. Agents also transfer calls to staff when needed. Every flagged issue carries an SLA of under two hours.

SourceProsper AI, getprosper.ai/how-it-worksread 2026-10-05

Compliance covers SOC 2 Type II, HITRUST and HIPAA, and a trust center sits at trust.hippocraticai.com. Hippocratic names no way for customers to control access, such as single sign on, roles or permissions. Support agents check patient identity as part of the product.

SourceHippocratic AI, hippocraticai.com/safetyread 2026-10-05

Prosper is HIPAA compliant and audited annually to SOC 2 Type II, with encryption in transit and at rest and PCI-compliant payment capture. It signs a business associate agreement and has access controls and audit trail logging. Beyond API keys, there is nothing published on single sign on, roles or permissions for customers.

SourceProsper AI, getprosper.ai and /how-it-worksread 2026-10-05

The AI Call Supervisor detects compliance, clinical errors, intent and resolution rate on calls, rates the agents' EQ and supervises other AIs. Between 0.5 and 1 percent of live calls are sampled for safety. Hippocratic names no per call record of the actions or tool calls an agent made.

SourceHippocratic AI, hippocraticai.com/new-productsread 2026-10-05

Call logs and live calls are retrievable through the API, post-call data exports per campaign, and flagged calls carry a full transcript and confidence score. Every call is reviewed automatically for accuracy and compliance. Call logs can be listed with pagination and date filters, one call log returns its full detail, and a live call returns a snapshot while the call is under way. Prosper reports 99% accuracy on that automatic review.

SourceProsper AI, docs.getprosperapp.com API reference and getprosper.ai/how-it-worksread 2026-10-05

Hippocratic names no hosting region and no option to run in the customer's own environment. Deployments in the UAE, Japan and Israel are markets served, not hosting locations, and Hippocratic does not say where patient data is hosted. More than 60 partners worldwide, across health systems, payors and pharmaceutical companies, use the agents.

SourceHippocratic AI, hippocraticai.com and /safetyread 2026-10-05

On premises options are available for enterprises alongside the hosted service. No hosting regions are named. A practice goes live in about three weeks with a full integration, or in one to two days through a spreadsheet or SFTP, and each gets a dedicated AI strategist. Prosper reports 99.99% uptime.

SourceProsper AI, getprosper.ai and /how-it-worksread 2026-10-05

A browsable catalog lists 1,000+ healthcare agents across specialties (cardiology, diabetes, oncology, orthopedics, primary care and others) and goals such as readmission prevention and care management, with 300+ clinical use cases live. Alongside it sit 34 named orchestrators and products such as AI Front Door, Nurse Co-Pilot and AI Physician Front Door. Polaris Pro, clinical but non diagnostic voice AI priced from $9 an hour, underpins the orchestrators.

SourceHippocratic AI, hippocraticai.com, /new-products and /orchestrator-overviewread 2026-10-05

Customers pick from ready to deploy agent Blueprints, conversation templates for scheduling, eligibility, prior authorization, claims status, billing, refills and intake, each a whole workflow of its own. On the patient side, agents handle scheduling, reminders, intake, refills, billing questions and balance collection. On the payer side, they handle benefits verification, prior authorization, claim status, denial follow up and switchboard routing. The Blueprints cover 27 specialties, and a practice can also build a custom agent.

SourceProsper AI, getprosper.ai and /how-it-worksread 2026-10-05

Agents run on Hippocratic's own Polaris constellation (5.0T+ parameters), and customers get no model choice or routing. Specialized support models cover life sciences, speech and language, safety, clinical work and scheduling, and Polaris Pro is the safety focused base model behind all orchestrators.

SourceHippocratic AI, hippocraticai.com/safety and /new-productsread 2026-10-05

The Gen 3 voice agents have no named model provider, and customers get no model choice or routing. The agents are presented by what they do, such as following topic changes mid call, and Prosper trains its Blueprints on its own call data.

SourceProsper AI, getprosper.airead 2026-10-05

Hippocratic publishes no API, SDK or MCP surface for outside callers. The AI Certified Agent Builder is a design tool inside the platform, an AI assistant for designing new agents and orchestrators.

SourceHippocratic AI, hippocraticai.com/new-productsread 2026-10-05

The public API uses API keys and is documented publicly. It executes calls within campaigns, manages campaign targets, receives webhook and EHR event steps, lists and gets call logs, gets live calls, exports campaign data and manages keys. An OpenAPI specification is published at voice.getprosperapp.com/openapi.json, and a health check endpoint reports whether the service is up.

SourceProsper AI, docs.getprosperapp.com introduction and API referenceread 2026-10-05

The AI Certified Agent Builder is integrated with the clinician certification platform and offers large scale simulation and automatic improvement for agents and orchestrators the customer designs. Certification rests on 775K test calls by 7.7K US licensed clinicians, and live calls are sampled for safety. Hippocratic checks its simulated testing against more than 180 million real patient interactions.

SourceHippocratic AI, hippocraticai.com/orchestrator-overview and /safetyread 2026-10-05

Every call is reviewed automatically for accuracy, compliance and quality, and agents are refined weekly as real calls come in. Prosper runs that review itself and reports 99% QA accuracy. Customers get no published way to test, simulate or score an agent themselves.

SourceProsper AI, getprosper.ai and /how-it-worksread 2026-10-05

Agents work over voice calls and through EMR integrations. Hippocratic names no browser or computer control. Nurse Co-Pilot connects with in room audio and video systems and with cobots inside facilities.

SourceHippocratic AI, hippocraticai.com and /new-productsread 2026-10-05

Agents work by phone, SMS and email and through integrations. Payer IVR navigation runs over a telephone interface, not a screen, and there is no browser or portal control. On payer calls, agents dial the insurer, work through the phone menus and wait on hold for a person.

SourceProsper AI, getprosper.airead 2026-10-05