Atomicwork vs UiPath (2026)

Coworkers act in outside systems through native integrations and MCP tools, including SharePoint, Microsoft Teams, Azure Active Directory, Intune, Okta, ADP, Workday, Slack, ServiceNow, Jira Service Management, JumpCloud, Entra ID and Salesforce. They provision and deprovision access, refresh stale tokens and run RCAs, and every tool call runs under deterministic execution policies scoped to named capabilities.

Sourceatomicwork.com/features/ai-workforceread 2026-09-08

Tools connect an agent's reasoning to real actions, giving it access to data in business applications and the ability to execute functions, and an agent can only act through tools it has been explicitly granted, described in the system prompt with when to use them. Integration Service adds an MCP Connector that lets workflows call tools from any compatible MCP server as a native activity, Database Hub to read and write systems such as SQL Server, Oracle and Databricks without custom code, and Relay to reach on premises systems from cloud automations.

Sourcedocs.uipath.com/agents (agent tools) and uipath.com/newsroom/uipath-platform-updates-fusionread 2026-10-24

Multi-coworker swarms investigate, act and close together. Smart routing tags in and hands off work across IT, HR, Finance and Legal, every handoff carries the full history, and humans are escalated in with the full picture. In a typical handoff the Device Ops coworker pulls in Network Ops, or the Incident Manager pulls in the Access Manager. The Business and Enterprise plans add multi-agent orchestration, and AI workflows come on every plan.

Sourceatomicwork.com/features/ai-workforceread 2026-09-08

UiPath orchestrates agents of every origin, UiPath system agents, low-code agents, coded agents and external agents, inside one platform, where agents work alongside activities, other agents, apps, human tasks and Maestro for business process orchestration, and are managed, scheduled and monitored through Orchestrator.

Sourcedocs.uipath.com/agents/automation-cloud/latest/user-guide/agent-capabilities-in-the-uipath-platform.mdread 2026-09-18

Coworkers run on schedules for nightly cleanups, weekly reviews and monthly audits, and on events. An Incident Ops Engineer detects and triages incidents before humans are paged, an Incident Manager monitors third-party SaaS incidents, and ticket-event workflows act on ticket activity, so a reply classified by sentiment on an open ticket can trigger escalation or closure. Channels are chat, voice, email and portal on every plan, with Slack, Teams and a browser extension.

Sourceatomicwork.com/features/ai-workforceread 2026-09-08

Agents deploy as processes in Orchestrator, which schedules and launches jobs through time triggers at regular intervals and queue triggers that start the automation whenever new items are added to a queue, so agents run without anyone asking.

Sourcedocs.uipath.com/orchestrator/automation-cloud/latest/user-guide/about-triggers.mdread 2026-09-18

Each customer's knowledge sits in a self-hosted vector database in its own tenant, and customers control what is crawled and indexed across knowledge sources and conversations. Access control lists are inherited from the source systems or configured in Atomicwork. Coworkers are grounded in the customer's policies, people, assets and history through retrieval-augmented generation over knowledge base content and IT asset metadata, querying a persistent, permission-aware index.

Sourceatomicwork.com/securityread 2026-09-08

An index added as agent context gives the agent access to a permissioned knowledge base of the customer's own content, and the builder configures the search strategy and scope that decide what the agent retrieves.

Sourcedocs.uipath.com/agents/automation-cloud/latest/user-guide/agent-contexts.mdread 2026-09-18

Persistent memory is a component of each coworker's agent harness alongside goals, permissions, tools and guardrails, scoped to that coworker, and handoffs carry the full history between coworkers. Atomicwork does not state how long memory lasts, where it is stored or how a customer deletes it, and no state carries over between sandboxed executions.

Sourceatomicwork.com/blog/ai-workforce-launchread 2026-09-08

Agent memory, in preview, keeps memory spaces that several agents can share. Episodic memory holds the inputs, outputs and outcomes of past cases with the feedback attached to them, and items enter it when a person promotes feedback from an agent run. Escalation memory stores how a person resolved an escalation in Action Center.

Before each run a recall step embeds the current inputs, finds similar items and adds them to the agent's context as examples, and before raising an escalation the agent checks for a matching resolution. Memory items can be inspected, edited and deleted from the Memory spaces tab. Nothing is written to memory by the agent on its own, and no retention period or expiry is stated.

Sourcedocs.uipath.com agents user guide, agent memoryread 2026-10-25

Sensitive actions pause for human sign-off before executing. A coworker that hits its spend cap pauses for review until a manager approves more credits, reassigns it or retires it. Each coworker carries a defined scope, standing rules and an escalation plan that hands off to a human with full context, and deterministic execution policies restrict what a coworker can read and modify. Access provisioning, suspension and employment-related decisions include human review before they are acted on.

Sourceatomicwork.com/features/ai-workforceread 2026-09-08

Escalations, powered by Action apps in Action Center, let a developer have the agent validate business details with a person before running a tool, request approval, or ask for manual assistance on a business exception. Each escalation carries a prompt that tells the agent when to raise it, and is routed to a specific user, to the least-loaded member of a group, to all group members, or round robin. Runtime Checker validates agent behavior against defined policies while the agent is running, not only when it was built, and an LLM as judge guardrail evaluates outputs against custom criteria.

Sourcedocs.uipath.com/agents (agent escalations) and uipath.com/newsroom/uipath-platform-updates-fusionread 2026-10-24

Atomicwork holds SOC 2 Type I and Type II, ISO 27001, 27017, 27018, 27701 and 42001, CSA STAR Level 1, Microsoft 365 and CASA Tier 3 certifications, and has announced a SOC 2 Type 2 renewal. Its privacy policy still describes ISO 27701 and 42001 as in progress, though SOC 2 Type II and ISO 27001 appear in both the policy and the certification list.

Access runs through SSO with the customer's enterprise IAM, and customers can bring their own identity provider. Role-based access control applies, content ACLs are inherited or configured, coworkers inherit the requesting user's identity and roles with no standing elevated access, and comprehensive audit logs are kept.

Sourceatomicwork.com/securityread 2026-09-08

UiPath's trust portal publishes a SOC 2 Type 2 report, an ISO 27001 certificate, a HITRUST certificate, C5, IRAP, HIPAA and Spain's ENS certificate of conformity. The customer-facing controls on the agent layer are Automation Ops policies applied through the AI Trust Layer at tenant level, which control whether users can access and use agents across the organization.

Sourcetrust.uipath.comread 2026-09-18

Every coworker run is logged with a full audit trail and is explainable. Comprehensive audit logs detail who accessed what and every operation performed within the platform, every answer links back to its source, and continuous monitoring tracks coworker performance. Audit logs are retained for 12 to 24 months, and they are kept on the same platform the coworkers run on.

Sourceatomicwork.com/securityread 2026-09-08

Every agent run leaves a trace, a detailed record of the steps taken, data processed, decisions made and results generated, with timestamps, errors, inputs and outputs, so a failed tool call can be inspected at the exact step with its inputs, outputs and error. UiPath positions traces for debugging, performance analysis of latency, errors and throughput, and compliance and auditing as a verifiable record of what the agent did, when and how.

Sourcedocs.uipath.com/agents/automation-cloud/latest/user-guide/agent-traces.mdread 2026-09-18

Customers choose where coworkers run and where data sits. They can bring their own execution infrastructure, model endpoints and vault, each customer's data sits in a self-hosted vector database in its own tenant, and enterprise applications are reached through a self-hosted iPaaS. The Enterprise plan carries custom data residency, data residency options exist in approved regions, and LLM and cloud sub-processors apply by the customer's region. Atomicwork does not name the regions.

Sourceatomicwork.com/securityread 2026-09-08

UiPath comes in two delivery models, Automation Cloud, its cloud service, and Automation Suite, which runs the platform on the customer's own premises, each with its own documentation set. Automation Suite now runs on Linux with the full agentic AI stack, so agents, robots and people work inside infrastructure the enterprise already operates.

Sourcedocs.uipath.com/llms.txt and uipath.com/newsroom/uipath-platform-updates-fusionread 2026-10-24

Seven named coworkers shipped at launch, the Device Ops Engineer, Network Ops Engineer, Cloud Ops Engineer, Access Manager, Incident Manager, SecOps Engineer and HR Ops Specialist. Every plan includes four prebuilt coworkers, the ITOps Support Engineer and the Access, Workflow and Service coworkers, and a catalog lists them by role, each owning a distinct role. Skills are packaged as portable units, and customers can also build custom coworkers.

Sourceatomicwork.com/blog/ai-workforce-launchread 2026-09-08

UiPath ships agent templates, available on the Agents page in Automation Cloud and in UiPath Marketplace, each preconfigured for a specific task with a system prompt, activity tools with descriptions and starter evaluation sets, needing only minimum configuration to run and open to modification.

Sourcedocs.uipath.com/agents/automation-cloud/latest/user-guide/using-agent-templates.mdread 2026-09-18

Customers can bring their own model endpoints, including endpoints under their own enterprise DPA, and the Enterprise plan adds custom models, harnesses and runtime. Atomicwork uses three LLM sub-processors, Microsoft Azure OpenAI Service, Anthropic and AWS Bedrock, applied by the customer's region and configuration. Within a coworker's configuration the platform routes each job to a lightweight or advanced model automatically, beneath whatever model the customer has chosen.

Sourceatomicwork.com/securityread 2026-09-08

The builder chooses the model for each agent at design time and refines that choice once evaluations show how different models perform on accuracy, stability, speed and cost, and a custom model can be configured for Context Grounding through the admin guide's LLM configuration.

Sourcedocs.uipath.com/agents/automation-cloud/latest/user-guide/choosing-the-best-model-for-your-agent.mdread 2026-09-18

Atomicwork's native MCP server lets Claude, Codex, Cursor and any MCP-compatible client connect to the customer's Atomicwork tenant to query tickets, create incidents, manage service requests, look up users and browse the service catalog. There is no public API or SDK documentation for the platform itself.

Sourceatomicwork.com/pricingread 2026-09-08

With a UiPath SDK, developers build coded agents in their own IDE, package them and deploy them to Orchestrator as standard packages, where they run as processes under the same governance as other automations, and they can connect the project to Studio Web for debugging, evaluation and publishing.

Sourcedocs.uipath.com/agents/automation-cloud/latest/user-guide/about-coded-agents.mdread 2026-09-18

Coworkers get evals and feedback loops after deployment, with a review cycle that can run weekly because the data is already in the system, and Atomicwork tunes the coworkers themselves. Performance reporting and tuning for custom coworkers come on the Business and Enterprise plans. Atomicwork does not describe the evaluation harness itself, and the evaluations and red-teaming in its privacy policy are its own engineering practice, not a feature customers use.

Sourceatomicwork.com/pricingread 2026-09-08

Evaluations check agents against defined cases before and during release. An evaluation pairs an input with an evaluator that checks the agent's output or trajectory against the expected result, evaluation sets group evaluations, and each run produces a score from 0 to 100 with traces of the evaluation runs to diagnose failures and re-run. Evaluations can be created from correct past runs, and evaluation results guide model choice.

Sourcedocs.uipath.com/agents/automation-cloud/latest/user-guide/agent-evaluations.mdread 2026-09-18

Coworkers act through MCP tools and native integrations inside sandboxed execution, without browser, desktop or computer control. The Universal AI Coworker resolves issues with voice and vision AI, a browser extension and screen share, through which Atom reads the user's on-screen context and walks the user through a fix.

Sourceatomicwork.com/securityread 2026-09-08

Robots operate real application interfaces in attended and unattended automation, and Healing Agent autonomously detects and recovers from UI automation failures caused by changing interfaces, network throughput and evolving UI frameworks, using just-in-time analysis of the automation to choose a recovery strategy.

Sourcedocs.uipath.com/agents/automation-cloud/latest/user-guide-ha/what-is-healing-agent.mdread 2026-09-18