Agentic Index
Resolve AI vs TierZero (2026)
Both aim at the autonomous end of the spectrum, at 9 and 10.5 of 14.
Resolve targets eighty percent autonomous resolution with a multi agent parallel hypothesis team, a self learning knowledge graph and REST plus MCP APIs, and is the most heavily funded option in the category. TierZero auto investigates, triages and resolves production issues. TierZero documents more coverage; Resolve documents its architecture and its target in far more detail, which is what you can actually interrogate in a trial.
Choose Resolve AI if
- Parallel hypothesis testing is an architecture you can reason about and stress test.
- A self learning knowledge graph is the mechanism by which this improves for you.
- Funding depth matters because you are betting on a vendor lasting.
Choose TierZero if
- Documented coverage is broader across the matrix.
- End to end investigate, triage and resolve is stated plainly without a percentage attached.
- You would rather test the outcome than evaluate the architecture.
| At a glance | Resolve AI | TierZero |
|---|---|---|
| Category | SRE / DevOps agent | SRE / DevOps agent |
| Entry price | Contact sales; enterprise contracts, no public rates | Contact sales (enterprise) |
| Free / trial | Enterprise evaluations and proofs of value through sales; no self serve trial | Demo |
| Pricing confidence | contact only | contact only |
| Feature | R Resolve AI |
T TierZero |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Full / Explicit |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Full / Explicit |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Partial |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
No / Not documented | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | R Resolve AI |
T TierZero |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales; enterprise contracts, no public rates | Contact sales (enterprise) |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
enterprise contract | — |
|
Variable cost Workload / overage exposure |
Low variable cost | High variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | Sales call |