Agentic Index
Resolve AI vs Traversal (2026)
Resolve AI and Traversal tie on the grid at 10.5 of 14, and both are enterprise AI SREs sold through sales with no public price. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Resolve goes on call with a team of specialized agents that triage alerts and investigate incidents in parallel, with every mitigation waiting for human approval. Traversal builds a continuously updated causal Production World Model, runs proactive Workers in Slack and Teams, keeps memories that need approval, and offers bring your own model and on premises or BYOC deployment. Resolve is Full on its audit trail, prebuilt agents, evaluation and orchestration, where Traversal is Partial or None; Traversal is Full on deployment, memory and model choice, where Resolve is Partial or None. Choose Resolve for coordinated agents with documented evaluation; choose Traversal to run on your own infrastructure with your own model.
On the Agentic Index production ops ranking, Resolve AI clears the bar and Traversal does not. Resolve AI documents all five resolution loop capabilities in full; Traversal does not document workflow orchestration in full, nor observability and auditability. 14 of the 37 vendors in the lane clear it. See the production ops ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Resolve AI and Traversal are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 955 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Resolve AI if
- A team of specialized agents should work an incident in parallel.
- Evaluation and a full audit trail must be documented.
- Every mitigation should wait for a person's approval.
Choose Traversal if
- The system must run on premises or in your own cloud, with a model you choose.
- Memories should persist between incidents, but only once approved.
- Proactive Workers in Slack and Teams should raise issues before they page anyone.
| Feature | R Resolve AI |
T Traversal |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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Resolve AIIntegrations & Tool Calling An integration catalog of about 40 systems covers AWS, GCP, Datadog, Dynatrace, Splunk, Grafana, New Relic, PagerDuty, ServiceNow, Sentry, Snowflake, GitHub, Atlassian, Slack and Teams. On approval the agent creates silences, downtimes or mutes in Grafana, Datadog, AlertManager, Kloudfuse and Sumo Logic and triggers commit reverts and GitHub Actions. SourceResolve docs llms.txt index and Mitigation Actions, and Incidents page; docs.resolve.ai/mitigation-actionsread 2026-09-29 |
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TraversalIntegrations & Tool Calling Traversal connects to about 30 observability tools (Datadog, Dynatrace, Splunk, Grafana, Prometheus, CloudWatch, AppDynamics, Sentry) plus AWS, GitHub, GitLab, Confluence, Notion, Jira, Linear, ServiceNow, PagerDuty, incident.io, FireHydrant, Slack, Teams and external MCP servers, which it queries with scoped read access. SourceTraversal docs llms.txt index and Knowledge Bank; docs.traversal.com/using-traversal/knowledge-bankread 2026-09-29 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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Resolve AIWorkflow Orchestration A team of domain-specialized agents investigates in parallel, pursuing hypotheses that engineers can redirect, and verifies findings against production evidence, with a dedicated reviewer validating them. Custom agents compose Resolve's MCP, API and skills into the customer's workflows, and Temporal connects orchestration platforms. Sourceresolve.ai/product/incidentsread 2026-09-29 |
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TraversalWorkflow Orchestration The Causal Search Engine walks the Production World Model across many hops, and Workers take plain language instructions and schedules per channel. There is no multi step builder, branching or coordination between agents, and the investigation flow is Traversal's own. Sourcedocs.traversal.com/using-traversal/workersread 2026-09-29 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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Resolve AITriggers & Channel Coverage The On-call Agent goes on-call on the customer's behalf, holding the pager and triaging alerts. Alerts arrive by PagerDuty, Splunk On-Call and alert webhooks from any source, tasks run on schedules, and billing meters triages, investigations and incidents Resolve manages. Sourceresolve.airead 2026-09-29 |
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TraversalTriggers & Channel Coverage Workers act without being asked. Incident Workers activate when high severity incidents are declared, Alert Workers monitor alert channels continuously, and custom Workers run on plain language missions and schedules, in Slack and Microsoft Teams. Sourcedocs.traversal.com/using-traversal/workersread 2026-09-29 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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Resolve AIKnowledge Grounding & RAG Team Knowledge is a maintained store of runbooks, docs, dashboard guidance and skills at organization and team level that Resolve activates dynamically during investigations, examining all knowledge tied to the alert and its owning teams. Hivemind adds production state awareness across alerts and incidents. Sourcedocs.resolve.ai/team-knowledgeread 2026-09-29 |
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TraversalKnowledge Grounding & RAG The Production World Model is a continuously updated, AI readable, causal representation of the production system, exposed as a Wiki regenerated as the environment changes with history kept, beside searchable uploaded docs and runbooks in the Knowledge Bank. Sourcedocs.traversal.com/using-traversal/knowledge-bankread 2026-09-29 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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Resolve AIMemory & State Persistence The agent writes nothing for itself as memory. Team Knowledge is written by people as runbooks, docs and skills, which the product applies as instructions during investigations, and feedback ratings are an evaluation input. There is no self learning knowledge graph. Sourcedocs.resolve.ai/team-knowledgeread 2026-09-29 |
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TraversalMemory & State Persistence Memories are learnings the agent drafts mid investigation when corrected or told to remember, and they are kept only after a person approves, in an organization wide Knowledge Bank where knowledge persists indefinitely. Traversal does not say how a memory is deleted. Sourcedocs.traversal.com/using-traversal/knowledge-bankread 2026-09-29 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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Resolve AIHuman Oversight & Guardrails Every action requires explicit human approval before execution. Proposals are approved or rejected in the Resolve UI or Slack, Resolve never has direct access to execute write APIs, and write permissions are enabled per integration. Sourcedocs.resolve.ai/mitigation-actionsread 2026-09-29 |
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TraversalHuman Oversight & Guardrails Traversal will not make changes to a customer's system without explicit permission, Workers are read only and never modify alerting, paging or routing, and memory proposals are kept only when a person approves, with a person deciding every time. Automated remediation appears in Traversal's marketing without further detail. Sourcedocs.traversal.com/using-traversal/understanding-resultsread 2026-09-29 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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Resolve AISecurity, Identity & Governance Customers get SSO (Google, Okta, Azure AD), SCIM directory sync with sign in enforcement, RBAC, access limited to roles, environments or namespaces, and audit logs. Compliance covers SOC 2 Type II, GDPR and HIPAA, backed by a trust center. SourceResolve security page and docs llms.txt index (Security and Administration pages); resolve.ai/securityread 2026-09-29 |
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TraversalSecurity, Identity & Governance Customers sign in with SSO over OIDC or SAML 2.0, with Member and Admin roles and invite only or domain based access. SCIM is not supported, and Traversal publishes no audit log. SOC 2 Type II sits alongside GDPR and HIPAA alignment and a trust center. Sourcedocs.traversal.com/get-started/authenticationread 2026-09-29 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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Resolve AIObservability & Auditability Each investigation shows an Evidence Trail with timestamps and verification and a Workbench of what each agent is doing. An Activity Dashboard records every action, including who proposed it, who approved or rejected it, when, and what was affected. Sourcedocs.resolve.ai/mitigation-actionsread 2026-09-29 |
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TraversalObservability & Auditability A result shows the root cause with confidence, evidence citations linking to source tools, anomalies and an incident timeline. There is no record of the queries or steps the agent ran, and no trace retention period is given. Sourcedocs.traversal.com/using-traversal/understanding-resultsread 2026-09-29 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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Resolve AIDeployment & Data Residency Customers choose between a shared multi tenant cloud and a dedicated single tenant cloud deployment with bring your own keys. The Satellite agent runs in the customer's Kubernetes or ECS, keeps credentials local and proxies queries into Resolve's cloud. There is no region list or customer environment option. Sourcedocs.resolve.ai/resolve-satelliteread 2026-09-29 |
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TraversalDeployment & Data Residency Deployment options are private on premises, Bring Your Own Cloud with data residency in the customer's cloud account, single tenant SaaS and PrivateLink. SourceTraversal security page and docs llms.txt index (deployment options); traversal.com/securityread 2026-09-29 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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Resolve AIPrebuilt Agents, Templates & Packs Separately named agents ship for their own jobs, namely the On-call Agent that holds the pager and triages alerts, the Incident Resolution Agent for root cause and mitigation, and Issue Remediation for recurring problems. There is no cost optimization or feature development agent. Sourceresolve.airead 2026-09-29 |
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TraversalPrebuilt Agents, Templates & Packs Incident, Alert and Custom Workers are variants of one worker product deployed to different channels, and Skills are procedures the customer's team writes. Traversal offers a prompt library but no agent or template catalog. Sourcedocs.traversal.com/using-traversal/workersread 2026-09-29 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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Resolve AIModel Flexibility & Routing Resolve uses frontier LLM models combined with domain-specific models, without naming a provider, and customers cannot choose a model. Sourceresolve.airead 2026-09-29 |
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TraversalModel Flexibility & Routing With Bring Your Own Model, customers run Traversal with their preferred LLMs, including self hosted or customer managed models. Sourcetraversal.com/securityread 2026-09-29 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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Resolve AIAPIs, SDKs & MCP Extensibility A REST API at app0.resolve.ai with bearer personal or organization tokens triggers, lists and reads investigations, alongside a Resolve MCP server and AI assistant plugins. SourceResolve docs, Resolve REST API and llms.txt index; docs.resolve.ai/resolve-rest-apiread 2026-09-29 |
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TraversalAPIs, SDKs & MCP Extensibility An API at api.traversal.com uses API key authentication and covers anything a member can do in the web app, including a Sessions API (create, list, get, stream, follow up) and a Knowledge Files API (create, replace, delete), plus MCP access. SourceTraversal docs, API Overview and llms.txt index; docs.traversal.com/api/overviewread 2026-09-29 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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Resolve AITesting, Debugging & Optimization A change can be evaluated against an earlier result. After updating knowledge or integrations, Reinvestigate alert re-runs the same alert so the new result can be compared against the original, and thumbs up or down verdicts on each report collect under Analytics, Feedback. Sourcedocs.resolve.ai/tuning-accuracyread 2026-09-29 |
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TraversalTesting, Debugging & Optimization Traversal's only performance figure is its own benchmark across 25 production incidents, published as marketing. There is no evaluation harness, scored test, rerun comparison or feedback loop. Sourcedocs.traversal.com/using-traversal/understanding-resultsread 2026-09-29 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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Resolve AIBrowser & Computer Use Work runs through integrations, a Satellite proxy, Slack, a REST API and an MCP server, with no browser, desktop or computer control. SourceResolve docs llms.txt index and Incidents page; resolve.ai/product/incidentsread 2026-09-29 |
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TraversalBrowser & Computer Use Traversal works read only through observability and code integrations, Slack, Teams, an API and MCP, with no browser, desktop or computer control. Sourcedocs.traversal.com/using-traversal/workersread 2026-09-29 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | R Resolve AI |
T Traversal |
|---|---|---|
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Entry price Lowest public entry point |
Contact sales. Contracts are metered in credits, and no rates are published. | Contact sales. Enterprise contracts, with on premises, BYOC and bring your own model options. |
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Pricing confidence How public the numbers are |
Contact only | Contact only |
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Billing Primary billing axis |
Credits per unit of work, consumed by chats and tasks, investigations, incidents and triages. The credit cost of each is defined in the contract. | An enterprise contract, with terms shaped by the deployment model and bring your own model. |
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Variable cost Workload / overage exposure |
Medium variable cost | Low variable cost |
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Free tier / trial Try before you buy |
No free tierTrial
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No free tierTrial
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Buying motion Self-serve vs sales call |
Sales call | Sales call |
Neither vendor publishes a price. Resolve meters contracts in credits; Traversal sells enterprise contracts with paid proofs of value.
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