Agentic Index
Giga vs Vapi (2026)
Giga and Vapi both serve teams putting voice agents into production at volume, with opposite commercial postures: Vapi is self serve and transparent, a five cent per minute platform fee plus provider passthrough, commonly fifteen to thirty three cents all in, while Giga is enterprise quoted, scoped to interaction volume and deployment model including running on your own cloud, and claims roughly seventy percent lower cost than standard commercial voice APIs. Vapi wins on speed to start and ecosystem; Giga warrants a quote when your volumes are large enough that a scoped deployment and cost claims of that size are worth verifying against real bills.
| At a glance | Giga | Vapi |
|---|---|---|
| Category | Voice agent | Agent infrastructure |
| Entry price | Not public; quoted through enterprise sales, scoped to interaction volume and deployment model | Usage based · $0.05/min platform fee + provider costs |
| Free / trial | Pilot and demo on request; no public free tier | Free trial credits to start; usage based thereafter |
| Pricing confidence | contact only | public partial |
| Feature |
G
Giga
|
V
Vapi
|
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Partial |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Full / Explicit |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Full / Explicit | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Partial | Full / Explicit |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Partial | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | Full / Explicit |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing |
G
Giga
|
V
Vapi
|
|---|---|---|
|
Entry price Lowest public entry point |
Not public; quoted through enterprise sales, scoped to interaction volume and deployment model | Usage based · $0.05/min platform fee + provider costs |
|
Pricing confidence How public the numbers are |
Contact only | Public — partial |
|
Billing Primary billing axis |
interaction or resolution volume and deployment model | usage |
|
Variable cost Workload / overage exposure |
Medium variable cost | High variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
Free tierTrial
|
|
Buying motion Self-serve vs sales call |
Sales call | Mixed |
Choose Giga if
- Your call volumes are large enough that a seventy percent cost claim deserves a bakeoff.
- Deploying on your own cloud is a data or cost requirement.
- A scoped enterprise engagement fits how your organization buys.
Choose Vapi if
- Self serve start with transparent per minute pricing gets you live this week.
- Provider passthrough keeps every layer at market rates.
- A large integration ecosystem shortens your build.