Goodcall vs Phonely (2026)

The Boulevard integration lets the agent create, cancel and reschedule appointments, authenticated with the customer's Boulevard API key and app secret. A customer lookup reads the caller's record from the customer's Google Sheet or CRM in real time through Zapier. Call Complete and Flow Complete triggers send call and form data to any Zapier connected app. The Enterprise offering adds prebuilt connections to Microsoft Teams, Genesys and HubSpot.

SourceGoodcall, help.goodcall.com (Integrating Boulevard, Customer lookup using Zapier, Linking Goodcall with Zapier) and goodcall.com/enterpriseread 2026-09-28

Integrations cover Google Calendar, Gmail, Google Sheets, Google Drive, Microsoft Outlook, Slack, Make and Zapier, and flows carry an API Request block that calls any HTTP API during a call, a Code block and a Webhook block, so agents book, update and send in outside systems.

SourcePhonely, docs.phonely.ai (Integrations overview, API Request block)read 2026-09-28

The customer sets up branching across the steps of a call. Logic flows add yes or no and multiple choice questions, each answer with its own actions, and attach to the greeting or to any skill. Calls can be transferred to staff. Plans allow 1, 3 or 25 logic flows. Goodcall names no retry or error path.

SourceGoodcall, help.goodcall.com (How to use branching logic in Goodcall 3), goodcall.com and goodcall.com/pricingread 2026-09-28

Customers build call flows in a block based editor, combining Talk and Collect steps with Filter, Time Filter, Transfer Flow, Delay, Redial and End Call blocks, connections and routing, and stored variables. Flows have versions, a test and publish step, and collaboration on remote updates.

SourcePhonely, docs.phonely.ai (Call Flows, Block Overview, Connections and Routing, Flow Versions)read 2026-09-28

A ringing phone starts the agent. Each agent answers inbound calls around the clock on its own local number (306 area codes) or behind the business's existing line through conditional call forwarding, and follows up by SMS and email. Goodcall names no outbound campaign or schedule.

SourceGoodcall, goodcall.comread 2026-09-28

Agents answer inbound calls on Phonely or imported numbers, and outbound campaigns dial contacts uploaded by CSV or pushed by webhook triggers from other systems, with Campaign and Redial blocks. Flows start from defined flow triggers and reach callers by SMS, email, web chat and the Web SDK.

SourcePhonely, docs.phonely.ai (Outbound Campaigns, Webhook Triggers, Flow Triggers)read 2026-09-28

The Documents feature takes a document under 10 MB covering services, FAQs, policies and pricing. The document stays active and is kept current by updating it, and the agent pulls its answers directly from it. Goodcall names no retrieval layer, index or search setting, and does not say whether answers cite their sources.

SourceGoodcall, help.goodcall.com (How to use the Documents feature)read 2026-09-28

Knowledge sources are documents, uploaded files, websites, call recordings and LivePro imports, managed in the dashboard and through the documents and websites API, and each flow selects all or some of them. Call details show the Referenced Knowledge Base the agent used. New knowledge is added by adding a source, without retraining, and websites do not refresh on their own.

SourcePhonely, docs.phonely.ai (Knowledge Base, API reference: Upload Documents)read 2026-09-28

The agent keeps conversation state within a call. A customer lookup matches the caller's number against the customer's own Google Sheet or CRM through Zapier and greets returning callers from that record, which is the application's data. Goodcall names no store that the agent writes to and reads from across calls.

SourceGoodcall, help.goodcall.com (How to set up customer lookup using Zapier)read 2026-09-28

Flows store variables as a call runs, and call records persist for review as part of the application's own data. The agent has no store it writes and reads across calls with a set scope and lifetime.

SourcePhonely, docs.phonely.ai (Call History, Flow Settings)read 2026-09-28

Agents transfer callers to human staff when needed, and the customer's greeting, skills and logic flows set the limits of what the agent does. Goodcall names no step that holds an agent action, such as a booking, for a person's sign off. Escalation hands the call over after the fact.

SourceGoodcall, goodcall.com and help.goodcall.com (How to use branching logic in Goodcall 3)read 2026-09-28

The Transfer Call block hands callers to people, Time Filter and Filter blocks bound when and how the agent acts, and blocked numbers and redaction limit exposure. No block holds an agent action for a person's sign off before it commits.

SourcePhonely, docs.phonely.ai (Transfer Call, Time Filter)read 2026-09-28

Admin, Editor and Performance Viewer roles govern access. Each team member gets access to all agents or is limited to specific agents by role or location. Goodcall names no SSO or SCIM. It lists SOC 2 Type II, ISO 27001 and HIPAA and runs a trust center at trust.goodcall.com.

SourceGoodcall, help.goodcall.com (Enhanced team management in Goodcall Gen 3) and goodcall.comread 2026-09-28

Team roles are Owner, Admin, Member, Viewer and Call history only, with least permissive assignment advised, and there is no SSO. Phonely lists SOC 2, GDPR, CCPA, HIPAA and PCI, with report types and dates kept in the trust center at trust.delve.co/phonely, and a HIPAA BAA comes with Enterprise.

SourcePhonely, docs.phonely.ai (Team Management and Roles), phonely.ai and /pricingread 2026-09-28

Call history shows who called, when and what was said from the agent's side. Action chips mark each action the agent took, along with the call's status at its start, middle and end. History is kept 7 days, 30 days or without limit, depending on the plan. The Zapier Call Complete trigger carries an audio link. Goodcall names no audit log of configuration changes and no export beyond Zapier.

SourceGoodcall, help.goodcall.com (Calls: why, who and when) and goodcall.com/pricingread 2026-09-28

Call History shows each call's transcript, recording, summary and outcome with the ordered blocks and actions executed, time spent in each block, stored variables, execution details and call events. API requests and tool calls can be reached through Ask AI on the call.

SourcePhonely, docs.phonely.ai (Call History, Call Events)read 2026-09-28

The service is hosted only. Goodcall transfers information to the United States and processes it there. Customers cannot choose a region on any plan, Enterprise included, and there is no private cloud or self hosted option.

SourceGoodcall, help.goodcall.com (Privacy) and goodcall.com/enterpriseread 2026-09-28

Enterprise customers can deploy Phonely's AI within their own infrastructure for full control and security, alongside dedicated infrastructure and GPU capacity. The offer is one sentence on the Enterprise page, and no deployment guide is published.

SourcePhonely, phonely.ai/enterpriseread 2026-09-28

Customers add prebuilt skills to one agent. The skills cover hold, order taking, running late, walk in, appointment change, open hours, message taking, scheduling, pricing, operator and block caller. Each skill is a behavior of the same agent, not a separate agent.

SourceGoodcall, help.goodcall.com (Skills collection)read 2026-09-28

The Templates page lists ready to use, customizable agents for separate jobs, among them contractor appointment scheduling, pool service requests, building management requests, solar appointment confirmations, ecommerce ticketing, mortgage and insurance lead qualification and law firm reception.

SourcePhonely, phonely.ai/templateread 2026-09-28

Customers pick among Goodcall's voices to match their brand. Goodcall names no model or voice provider, and customers cannot select one.

SourceGoodcall, help.goodcall.com (What's new with Goodcall voices)read 2026-09-28

Customers pick the voice provider and model and a voice ID, with Cartesia named, and can change the transcriber engine in advanced settings. The reasoning model is Phonely's own Alma family on dedicated GPUs, with no LLM choice or bring your own key.

SourcePhonely, docs.phonely.ai (Voice) and phonely.ai/enterpriseread 2026-09-28

Goodcall names no API or SDK for its own platform, and setup happens in the dashboard. The Zapier triggers push completed call and flow data out to other apps, but they give outside systems no way to drive Goodcall. The Enterprise offering's private APIs appear, from their context, to be connections to the customer's own systems.

SourceGoodcall, help.goodcall.com (sitemap; Linking Goodcall with Zapier) and goodcall.com/enterpriseread 2026-09-28

The API at app.phonely.ai/api, authenticated by an API key in the X-Authorization header, generates, updates and duplicates agents, lists and inspects calls, sets post call outcomes, and manages knowledge documents and websites, voices, numbers and block lists, with an OpenAPI spec and a Web SDK for browser calls.

SourcePhonely, docs.phonely.ai (API Introduction, API reference, openapi.json)read 2026-09-28

Customers check their setup by calling the agent's own number and reviewing performance metrics in the dashboard. The greeting guide gives writing advice. Goodcall names no evaluation harness, test or experiment, so checks happen after the fact.

SourceGoodcall, help.goodcall.com (How to use branching logic in Goodcall 3, How to optimize your greeting)read 2026-09-28

Unit Testing runs AI generated conversations from defined caller scenarios against the agent, with an AI evaluator marking each run pass, fail or inconsistent, to be rerun after changes to prompts, flows, knowledge or voice. A/B testing compares variants on live calls.

SourcePhonely, docs.phonely.ai (Unit Testing, A/B Testing)read 2026-09-28

Agents work over phone calls, SMS and email follow ups, and Zapier or API connected apps. Goodcall names no browser, desktop or computer control.

SourceGoodcall, goodcall.com and help.goodcall.comread 2026-09-28

The block library covers conversation, routing, SMS, email, API requests, code, webhooks and campaigns, and Phonely has no browser, desktop or computer control. The Web SDK puts voice calls inside the customer's own web app, so it is the product running in a browser.

SourcePhonely, docs.phonely.ai (Block Overview, Web SDK)read 2026-09-28