Agentic Index
ElevenAgents vs Gnani.ai (2026)
ElevenAgents last verified ·Gnani.ai last verified
ElevenAgents, from ElevenLabs, and Gnani.ai both run voice agents on speech models their makers built, and they sell to opposite ends of the market. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
ElevenAgents is self serve, with agents running across telephony, web, WhatsApp and SMS on a language model the customer chooses, with a managed knowledge base and OpenTelemetry tracing, billed by the call minute from a free tier of 15 minutes a month and a $6 Starter plan up to $990 a month on Business, with overage at $0.08 a minute. Gnani.ai sells to banks, lenders, insurers, telecom operators and healthcare providers through sales, and offers its speech and language models as APIs as well as inside its agents. ElevenAgents adds an approval policy for each MCP server and a test suite customers run themselves, while Gnani can be installed inside a customer's own data center, even one cut off from the internet. Choose ElevenAgents to start today at a public price. Choose Gnani for an enterprise deployment in its markets.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. ElevenAgents and Gnani.ai are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 1,084 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose ElevenAgents if
- You want to start on a free tier and grow on public monthly plans.
- You want to run automated tests on agents yourself and approve each tool server.
- Tracing every call into your observability stack through OpenTelemetry matters to your engineers.
Choose Gnani.ai if
- Indian languages and financial services deployments match your market.
- You want the speech models as APIs for your own products as well.
- An enterprise contract negotiated through sales fits how you buy.
| Feature | E ElevenAgents |
G Gnani.ai |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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ElevenAgentsIntegrations & Tool Calling Integrations span helpdesk (Zendesk, Freshdesk, Intercom), CRM (Salesforce, HubSpot), ITSM (ServiceNow, Jira), calendar (Cal.com, Calendly, Google Calendar), storage, messaging (Slack, Telegram), search (Exa, Tavily) and CCaaS (Genesys, Five9), with client tools, webhook tools, code tools and MCP tools for anything else. Sourceelevenlabs.io/docs/eleven-agents/overviewread 2026-09-05 |
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Gnani.aiIntegrations & Tool Calling Agents act in outside systems through actions, including prebuilt CRM, ticketing, SMS and email actions, a Webex Contact Center integration, and custom actions that call any HTTP endpoint with GET, POST, PUT or DELETE and an Authorization header, so the agent can write to the customer's systems during a call. SourceGnani.ai, docs.gnani.ai Custom Integrations and Actionsread 2026-09-28 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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ElevenAgentsWorkflow Orchestration Multi-step conversation workflows are built in a visual workflow builder, with free-form and structured Procedures carrying their own create, compile and draft endpoints, agent transfer between agents, and agent branches that support merge and rebase before deployment. Sourceelevenlabs.io/docs/eleven-agents/customization/agent-workflowsread 2026-09-05 |
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Gnani.aiWorkflow Orchestration Workforce builds multi agent voice workflows on a canvas, where specialized agents are joined by conditional edges from a trigger node and the transcript, extracted data and session context pass to the next agent. Agent Chaining adds decision nodes that branch on conditions and event nodes that transfer or end the call. SourceGnani.ai, docs.gnani.ai Creating a Workforce and Agent Chainingread 2026-09-28 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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ElevenAgentsTriggers & Channel Coverage Agents run on inbound and outbound telephony over SIP trunking, Twilio, Vonage, Telnyx, Plivo, Exotel and Bandwidth, CCaaS via Genesys and Five9, Microsoft Teams, WhatsApp with outbound templates, SMS, a web widget, mobile SDKs, programmatic batch calling and a real-time event subscription API. Sourceelevenlabs.io/docs/eleven-agents/integrate/overviewread 2026-09-05 |
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Gnani.aiTriggers & Channel Coverage Agents handle inbound and outbound calls, and the Inya Workforce product runs across voice, chat, SMS and email. An inbound call from a customer's own callers starts the agent with no one prompting it, and each workforce starts from a trigger node. Gnani.ai does not describe scheduled campaigns or webhook starts. SourceGnani.ai, gnani.ai homepage, Inya Workforce page and docs.gnani.ai Creating a Workforceread 2026-09-28 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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ElevenAgentsKnowledge Grounding & RAG The platform builds and holds the knowledge base, with documents ingested from file, text or URL, website crawl jobs, folders, document refresh, and RAG indexes with their own compute, batch compute, retrieve and delete endpoints plus chunk level inspection and semantic search. The knowledge base persists between conversations. Sourceelevenlabs.io/docs/eleven-agents/customization/knowledge-base/ragread 2026-09-05 |
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Gnani.aiKnowledge Grounding & RAG Knowledge bases hold uploaded PDF, Word, spreadsheet, CSV and text files and imported public web pages, are processed once content is added, and then serve any agent linked to them during calls. Content is refreshed by uploading new files or removing old ones, and the Platform API manages per agent FAQ entries. Gnani.ai does not describe the retrieval mechanism itself. SourceGnani.ai, docs.gnani.ai Creating a Knowledge Baseread 2026-09-28 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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ElevenAgentsMemory & State Persistence Within a conversation, the update-state system tool holds state, with dynamic variables and overrides injected per conversation by the customer. Beyond the session, conversation history is kept against an external user id under the retention policy, and ElevenLabs does not describe a memory the agent recalls from across sessions. Sourceelevenlabs.io/docs/eleven-agents/customization/personalizationread 2026-09-05 |
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Gnani.aiMemory & State Persistence Within a call, a workforce passes the transcript, structured data extracted during the call and session context from one agent to the next. The agent has no store it reads across calls with a set scope and lifetime. SourceGnani.ai, docs.gnani.ai Creating a Workforceread 2026-09-28 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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ElevenAgentsHuman Oversight & Guardrails MCP servers carry an approval policy with endpoints to set the policy and to create or delete approvals for each tool, so the customer decides which actions the agent may take unattended and which are held for sign off, alongside guardrails that block out of scope requests before a response is sent and transfer tools for handing to a person. Sourceelevenlabs.io/docs/eleven-agents/best-practices/guardrailsread 2026-09-05 |
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Gnani.aiHuman Oversight & Guardrails A transfer event hands the call to a human agent when conditions set in the flow are met, and a QA role must mark an agent ready for production before it ships, which gates the configuration, not individual agent actions. No person approves an agent action before it commits. Agent assist is a separate product that suggests responses to human staff. SourceGnani.ai, docs.gnani.ai Agent Chaining and Organizationsread 2026-09-28 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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ElevenAgentsSecurity, Identity & Governance ElevenLabs publishes SOC 2 Type II, ISO 27001, ISO 42001, PCI DSS Level 1, HIPAA with a Business Associate Agreement, AIUC-1, GDPR and TXRAMP Level 2 through a live trust center, alongside customer-facing controls including SSO, granular workspace access permissions, a workspace secrets store, configurable retention, conversation history redaction and Zero Retention Mode. Sourcecompliance.elevenlabs.ioread 2026-09-05 |
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Gnani.aiSecurity, Identity & Governance Access uses three fixed roles (Org Admin, Developer, QA), with agents private by default and shared read only or with edit rights, which only the creating developer can grant. Gnani.ai states it is SOC 2 certified and ISO 27001 certified, with GDPR, HIPAA and PCI-DSS compliance. There is no SSO or SAML, audit logs are marked coming soon, and no trust center or report is published. SourceGnani.ai, docs.gnani.ai Organizations and gnani.ai homepageread 2026-09-28 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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ElevenAgentsObservability & Auditability OpenTelemetry traces export the agent's execution to the customer's own observability stack, with real-time monitoring, a tool-executions endpoint, conversation analysis with success evaluation and sentiment, keyword and semantic transcript search, and per-conversation audio and detail retrieval. Sourceelevenlabs.io/docs/eleven-agents/customization/opentelemetry-tracesread 2026-09-05 |
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Gnani.aiObservability & Auditability Action Logs record each action the agent triggers during a conversation (CRM, email, SMS and custom API calls) with the trigger time, the payload sent, the response, the status code and the parameters, so a customer can see what the agent did on each call. The Platform API returns conversation logs and analytics. SourceGnani.ai, docs.gnani.ai Action Logs and Platform API introductionread 2026-09-28 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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ElevenAgentsDeployment & Data Residency Data residency is offered through isolated environments the customer selects, with storage locations in the United States, the European Union, India and Singapore, alongside VPC and on-premises options. Those isolated environments come only with the Enterprise plan. Sourceelevenlabs.io/docs/overview/administration/data-residencyread 2026-09-05 |
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Gnani.aiDeployment & Data Residency Deployment options are Cloud, Private Cloud, On-Premise and Air-Gapped, so a customer can run the stack in its own environment, and the speech to text API offers on premise deployment for data sovereignty. The privacy policy names no hosting region. SourceGnani.ai, gnani.ai homepage, Speech-to-Text API page and privacy policyread 2026-09-28 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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ElevenAgentsPrebuilt Agents, Templates & Packs ElevenAgents offers a workflow template library plus named role-specific agents the customer clones as units, including Order Support, Triage Agent, Front Desk Agent and FAQ Agent, and use-case starters for appointment scheduling, invoice management, purchase assistance and account support, all browsable and selectable from the app. Sourceelevenlabs.io/agent-templatesread 2026-09-05 |
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Gnani.aiPrebuilt Agents, Templates & Packs Gnani.ai offers four ready made agents for separate jobs, a Restaurant Ordering Agent, a Hotel Concierge Agent, a Banking Collections Agent and the Neo Service Booking Agent, and prompt templates are offered as a starting point when an agent is created. SourceGnani.ai, gnani.ai Agents product page and docs.gnani.ai Creating Your First Agentread 2026-09-28 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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ElevenAgentsModel Flexibility & Routing The customer selects the language model that powers the agent from a supported list, or brings their own through documented custom LLM integrations with Cloudflare, Groq, SambaNova and Together AI, with LLM cascading for fallback and a list-LLMs endpoint. The platform is explicitly model-agnostic and supplies only the speech and turn-taking models itself. Sourceelevenlabs.io/docs/eleven-agents/customization/llmread 2026-09-05 |
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Gnani.aiModel Flexibility & Routing Each agent's LLM is a provider and model setting, and the Get LLM Models endpoint lists Anthropic (Claude 3.5 Sonnet), OpenAI (GPT-4.1 mini, GPT-4o mini) and Gnani's own Pampa models. Customers choose among these third party providers, while Gnani's own speech models are fixed. SourceGnani.ai, docs.gnani.ai Get LLM Models and Creating Your First Agentread 2026-09-28 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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ElevenAgentsAPIs, SDKs & MCP Extensibility ElevenAgents offers a full REST and WebSocket API for the platform itself covering agents, conversations, tools, knowledge base, tests, phone numbers and workspace settings, native SDKs for Python, JavaScript, React, React Native, Swift and Kotlin, post-call webhooks, a CLI for managing agents as code, and a hosted MCP server that lets an external assistant create and update agents. Sourceelevenlabs.io/docs/eleven-agents/api-reference/introductionread 2026-09-05 |
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Gnani.aiAPIs, SDKs & MCP Extensibility The Agent Builder Platform API at api.inya.ai/platform, authenticated with an x-api-key header, covers agents, agent configuration, per agent FAQ knowledge and conversations (call logs and analytics, by polling or webhook callbacks). The speech models are also sold as APIs with a Python SDK. SourceGnani.ai, docs.gnani.ai Platform API introductionread 2026-09-28 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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ElevenAgentsTesting, Debugging & Optimization ElevenAgents ships a customer-facing test suite: automated tests with folders, invocations and a run-tests endpoint, conversation simulation including a streaming variant, Experiments for A/B testing configuration changes against live traffic, agent versioning, and a run-evaluation endpoint returning success criteria per conversation, all run against the customer's own agent. Sourceelevenlabs.io/docs/eleven-agents/customization/agent-testingread 2026-09-05 |
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Gnani.aiTesting, Debugging & Optimization Agents are tested by hand in a chat window, a browser voice session and live test calls from whitelisted numbers, then tuned on temperature, prompt, transcriber and voice. There are no scored test cases, simulations or quality gates. The Inya Insights analytics product scores human agents' calls for coaching, not the voice agent. SourceGnani.ai, docs.gnani.ai Testing Your Agent and gnani.ai Inya Insights pageread 2026-09-28 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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ElevenAgentsBrowser & Computer Use The agent acts only through programmatic surfaces, client tools, webhook tools, code tools, MCP servers and system tools for call control. ElevenLabs does not describe browser control, a virtual desktop or operating software that has no programmatic interface. Sourceelevenlabs.io/docs/eleven-agents/customization/toolsread 2026-09-05 |
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Gnani.aiBrowser & Computer Use Agents work over telephony, chat, SMS and email and act through API actions, and they do not control a browser, desktop or computer. SourceGnani.ai, gnani.ai homepage and docs.gnani.ai Agent Builder pagesread 2026-09-28 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | E ElevenAgents |
G Gnani.ai |
|---|---|---|
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Entry price Lowest public entry point |
Free tier with 15 agent minutes a month. Paid plans run from Starter at $6/mo up to Business at $990/mo, with overage at $0.08/min. Enterprise is custom. | Not public. Pricing is quoted through enterprise sales. |
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Pricing confidence How public the numbers are |
Public, exact | Contact only |
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Billing Primary billing axis |
A hybrid of subscription and usage. Each tier includes a bundle of agent minutes, and time beyond the bundle bills per minute as overage. | The billing unit is not published. |
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Variable cost Workload / overage exposure |
High variable cost | High variable cost |
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Free tier / trial Try before you buy |
Free tierTrial
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No free tier
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Buying motion Self-serve vs sales call |
Mixed | Sales call |
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Pricing verified When this pricing was last checked |
Product updates
Newest first, each linked to its source.
ElevenAgents
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· Pricing / packaging
Agents built on ElevenAgents can now run supported LLMs on a fast service tier, which costs more per token in exchange for higher throughput and lower latency.
Source -
· Human approval / guardrails
Merge proposals are now in alpha in ElevenAgents.
Source -
· Agent capability
ElevenLabs released Eleven v4 and Eleven v4 Turbo, a new text to speech family it trained itself, with more expressive speech and better voice cloning across more than 90 languages.
Source
Gnani.ai
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· Workflow orchestration
The Prompt Engine in Gnani.ai's Agent Builder splits a voice agent's conversation into scenarios, each a self contained piece of the flow, joined by transitions set up in advance.
Source -
· Deployment / data residency
The agentic conversational platform from Gnani.ai is now live as a fully colocated stack in the US, Singapore, Japan and the UAE, with production voice conversations already running.
Source -
· Agent capability
Gnani.ai launched Artha, a sovereign enterprise AI stack that combines its new 30-billion-parameter open-weight foundational model, Evon v3.3, with the Plexus platform for AI agents.
Source
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