Agentic Index
Gnani Ai vs Polyai (2026)
Two enterprise voice platforms with proprietary models underneath, both sold through enterprise contracts.
PolyAI builds lifelike assistants on its Raven model with retrieval grounded answers and deep contact centre integration, priced per minute at roughly six figures a year. Gnani runs foundational speech models under agents executing production workflows, priced by usage and interaction volume, documenting 11.5 of 14 against PolyAI's 9.5. PolyAI optimizes the conversation; Gnani optimizes the workflow behind it. Neither publishes a rate card, so model your volume before either call.
Choose Gnani Ai if
- The agent has to complete work, not just handle the call, and workflow execution is the requirement.
- Documented coverage is broader across the matrix.
- Usage and interaction based pricing suits your volume better than per minute.
Choose Polyai if
- Conversation quality is the product: naturalness and retrieval grounded answers are what customers judge.
- Deep contact centre integration into your existing stack is the constraint.
- You want a vendor whose entire focus is high volume customer service voice.
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