Tines

Tines is a secure, vendor-agnostic AI orchestration and intelligent workflow platform built for security and IT teams, and one of the anchors of the SOAR-to-agentic transition. Its fundamental innovation is combining deterministic workflow automation with non-deterministic agentic AI while keeping the human analyst in control, exposing three levels of LLM control over SecOps workflows: fully deterministic steps for compliance and auditability, human-led copilot steps where judgment matters, and autonomous agents for high-volume work like alert triage. Teams build with a no-code drag-and-drop Storyboard, connect any tool via universal API integration, and use Workbench, an AI chat interface that lets users instruct an LLM in real time to access proprietary data and take action privately and securely, building and optimizing workflows in natural language. Cases adds case management with SLA tracking and TTD/TTR metrics, and built-in controls, confirmation prompts, guardrails, audit logs, and RBAC, are integrated into the core. Tines keeps all automation and data within its own infrastructure, is vendor-agnostic across tools and LLMs, and offers a free community edition alongside commercial tiers. Positioned by IDC as applying the right type of AI to the right problem, autonomous agents for volume, copilots for approvals, deterministic flows for auditability, Tines sits at the platform and orchestration tier of the security lane, the control-plane counterpart to point-solution AI SOC analysts.