PagerDuty
Also known as: PagerDuty Advance, PagerDuty Operations Cloud, PD Reliability Platform
Incident management and operations platform whose AI agents (SRE, Scribe, Shift and Insights) triage, document, cover shifts and analyze incidents, with approval before remediation and service scoped agent memory.
PagerDuty is a publicly traded incident management and operations platform. Events from monitoring tools trigger incidents that page on call responders through schedules and escalation policies, incident workflows run the response, and the incident timeline records each status change, action and notification with timestamps.
Its AI agents sit on top: the SRE Agent, Paige, detects, triages and diagnoses incidents from alert payloads, related and past incidents, change events and connected observability and documentation tools, offers its next steps as nudges a responder runs, and performs approved remediation; it can join incident workflows as a virtual responder that starts on trigger, in Early Access.
Scribe captures incident meetings, Shift resolves on call coverage conflicts automatically, and Insights analyzes history to recommend prevention. Paige keeps memory scoped to each PagerDuty service, an incident playbook, stored runbooks, summaries and service profiles, which customers can view, update or redact through the Paige Memory API, and teams add their own skills.
Pricing is public for most of the range: a free plan for 5 users, Professional at $25 per user per month ($21 billed annually) with PagerDuty Advance as an add on, and PD Reliability Platform tiers from $2,800 a year for 10 seats to $48,000, with a custom Ultimate tier, each including AI actions. PagerDuty holds SOC 2 Type II, ISO 27001 and FedRAMP Low.
Vendor details
Canonical URL
https://www.pagerduty.com
Category
SRE / DevOps agent
Subcategory
AI incident management and agentic operations
Funding status
Independent and publicly traded on the New York Stock Exchange under the ticker PD, headquartered in San Francisco, founded in 2009 by Alex Solomon, Andrew Miklas, and Baskar Puvanathasan, former Amazon engineers, and led by chief executive Jennifer Tejada. PagerDuty went public in 2019, is trusted by more than thirty thousand companies including two thirds of the Fortune 100 and half of the Fortune 500, maintains gross margins above eighty percent, and reports more than three hundred thirty organizations live on its AI agents, with early adopters of its MCP server surpassing two hundred fifty within eight weeks. Customers include Block and Sling TV.
Company status
independent
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
Events arrive from monitoring integrations and trigger incidents, schedules and escalation policies. Paige connects to observability and documentation sources including Grafana, Datadog, New Relic, AWS CloudWatch, Confluence and GitHub, Scribe to Zoom and Microsoft Teams, and a developer API and a Claude plugin extend the platform.
In practice
An anomaly hits at peak traffic and responders lose minutes collecting data. PagerDuty's SRE Agent triages from the alert payload, related incidents and change events and suggests the next checks.
The same failures keep recurring because no one learns from past incidents. PagerDuty's Insights agent analyzes historical data to surface patterns and recommend prevention.
On call coverage gaps and scheduling conflicts create risk before an incident starts. The Shift agent detects conflicts between time off and shifts and finds replacements automatically.
Sources & related URLs
Agentic Index coverage score
10.5 / 14 capabilities · 75%
| Integrations & Tool Calling | Full |
|---|---|
|
Paige, the SRE Agent, reaches connected observability and documentation sources (Grafana, Datadog, New Relic, AWS CloudWatch, Confluence, GitHub) through connectors and tools. It adds incident notes and offers a code revert connector, on a platform whose events arrive from monitoring integrations. Sourcesupport.pagerduty.com/main/docs/connectors-tools-and-skillsread 2026-09-29 |
|
| Workflow Orchestration | Full |
|
Incident workflows and escalation policies route and run the incident lifecycle. Paige can be deployed inside them as a virtual responder beside the Scribe, Shift and Insights agents, each working its own part of the incident. Sourcesupport.pagerduty.com/main/docs/sre-agentread 2026-09-29 |
|
| Knowledge Grounding & RAG | Full |
|
Paige keeps a Customer Service Runbook store of the customer's documentation per service. During triage it also reads historical and related incidents, change events and connected Confluence and GitHub sources. Sourcesupport.pagerduty.com/main/docs/sre-agentread 2026-09-29 |
|
| Human Oversight & Guardrails | Full |
|
The SRE Agent 'performs approved remediation', and Paige offers its actions as nudges a responder clicks to run (update runbook, check change events, search logs, update memory). Its automatic skills use read only tools. Sourcepagerduty.com/platform/ai-agentsread 2026-09-29 |
|
| Security, Identity & Governance | Full |
|
Single sign on comes with Professional, and every PD Reliability Platform tier adds team based organizing with advanced permissions and audit trail reporting. PagerDuty holds SOC 2 Type II, ISO 27001 and FedRAMP Low, with reports available through assurance.pagerduty.com. Sourcepagerduty.com/securityread 2026-09-29 |
|
| Observability & Auditability | Partial |
|
The incident timeline shows 'timestamps of each incident status along with all actions taken and notifications sent from the incident', filterable by event and action. Paige records its findings as incident notes. The agent's own tool calls are not shown in the documentation. Sourcesupport.pagerduty.com/main/docs/incidentsread 2026-09-29 |
|
| Memory & State Persistence | Partial |
|
Paige memory holds an incident playbook learned from history, plus incident summaries and service profiles it observed, 'scoped to a given PagerDuty service'. Customers can view, update and redact it through the Paige Memory API. No retention period or lifetime is stated. Sourcesupport.pagerduty.com/main/docs/sre-agentread 2026-09-29 |
|
| Deployment & Data Residency | Full |
|
The Service Regions page documents a choice of United States or European Union service region at signup. US accounts run in AWS US West (Northern California and Oregon) and US East (Ohio), and EU accounts in AWS EU Central (Frankfurt) and EU West (Ireland). The page cautions that application logs, product analytics, support, billing and Global User Profile data may be processed outside the chosen region. It does not say where the AI agents' model processing runs, and no on premises or self hosted option is documented. Sourcesupport.pagerduty.com/main/docs/service-regionsread 2026-09-30 |
|
| Prebuilt Agents, Templates & Packs | Full |
|
Four named agents ship, each for its own job. The SRE Agent handles triage, diagnosis and approved remediation, Scribe captures meetings, Shift resolves on call coverage conflicts, and Insights provides analysis and recommendations. Skills are customer written. Sourcepagerduty.com/platform/ai-agentsread 2026-09-29 |
|
| Triggers & Channel Coverage | Full |
|
Incidents trigger from monitoring events and page responders, and the Shift Agent 'automatically detects conflicts between time off and on-call shifts'. Paige runs from Slack, Teams and the incident page, with automatic start on incident trigger as a virtual responder in Early Access. Sourcepagerduty.com/platform/ai-agentsread 2026-09-29 |
|
| Model Flexibility & Routing | Not documented |
|
Outputs come from 'certain LLM providers' named only in an AI disclosure on the assurance portal. 'We will offer customer choice in the use of Generative AI features' is roadmap, not shipped, and no customer model choice is documented. Sourcesupport.pagerduty.com/main/docs/pagerduty-advanceread 2026-09-29 |
|
| APIs, SDKs & MCP Extensibility | Full |
|
PagerDuty publishes a public developer API reference at developer.pagerduty.com, including the Paige Memory API to view, update and redact agent memory. Skills can also be created through the PagerDuty Claude plugin. Sourcesupport.pagerduty.com/main/docs/sre-agentread 2026-09-29 |
|
| Testing, Debugging & Optimization | Partial |
|
Paige, the SRE agent, takes thumbs up or down ratings through a Rate AI Response button that the vendor says help improve the product and future recommendations. That is a feedback loop asserted without its mechanism or measure. No evaluation harness, scored test cases or quality gate the customer runs against the agent is documented. PagerDuty's engineering posts on how it evaluates its own agent describe vendor QA of its own product. Sourcesupport.pagerduty.com/main/docs/sre-agentread 2026-09-30 |
|
| Browser & Computer Use | Not documented |
|
Agents work through connectors, tools, incident workflows and chat. No browser, desktop or computer control is documented. Sourcesupport.pagerduty.com/main/docs/connectors-tools-and-skillsread 2026-09-29 |
|
The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded
Recent platform changes
Account admins in PagerDuty Advance can now choose which AI agents are enabled for each team, building on the team level access added in July.
Bears on: Human approval / guardrails
View sourcePagerDuty made SRE Agent Skills generally available to PagerDuty Advance customers. Teams can supply custom instructions, scripts, and operational resources through the agent configuration page or PagerDuty Claude plugin. Skills define when to run, prerequisites, execution steps, error handling, and success criteria so the agent can apply local troubleshooting procedures during triage.
Bears on: Workflow orchestration
View sourcePagerDuty made the GitHub Code tool for its SRE Agent generally available, so the agent can pull context from GitHub repositories while helping resolve incidents.
Bears on: Integrations
View sourcePricing
Free for 5 users; Professional $25 per user per month ($21 billed annually); PD Reliability Platform from $2,800 a year (Starter, 10 seats)
Per user per month on Professional; annual platform fee with seats and Signal Intelligence Events on the PD Reliability Platform tiers; AI actions included on platform tiers, PagerDuty Advance an add on for Professional
Included quota
Free: 5 users, 1 schedule, 1 escalation policy. Starter: 10 seats, 5,000 events. Essential: 20 seats, 40,000. Plus: 40 seats, 150,000. Ultimate: 500 seats, 2,000,000.
What is public
Free and Professional prices, the three published PD Reliability Platform fees with their seats and event allowances, and which tiers include AI actions; the Ultimate price and the PagerDuty Advance add on price are not public.
Billing mechanics
Professional is a per user monthly subscription with an annual discount. The PD Reliability Platform is an annual platform fee bundling seats, Signal Intelligence Events, single sign on, audit trail reporting, advanced permissions and AI actions; Ultimate is custom.
Cost watchouts
Professional users pay separately for the PagerDuty Advance add on, and platform tiers cap Signal Intelligence Events, so event volume can push a team up a tier.
Variable cost rationale
Per user and annual platform fees are fixed; event allowances per tier and the AI add on add variable cost.
Additional watchouts
Choose between per user Professional with a separately priced AI add on and a platform fee tier that includes AI actions; model event volume against each tier's allowance.
Overage / add-ons
Not published for events beyond a platform tier's allowance
Sales call required
Mixed (some tiers require a call)
Free / trial
Free plan for up to 5 users; free trial buttons on every plan
Lowest paid plan
Professional, $25 per user per month ($21 billed annually)
Commercial notes
Publicly traded (NYSE: PD). Base pricing is self serve with a free plan; the AI layer is bundled into the platform tiers or bought as an add on.
Key ambiguities
The Business and Enterprise incident management plans no longer appear on the pricing page, and the PagerDuty Advance add on price for Professional is not published.
Cancellation / refund
Monthly or annual billing on Professional and annual platform fees on the PD Reliability Platform tiers; Ultimate terms are contracted.
Related vendors
- AlertD — AI agents for AWS operations that run read only in the customer's…
- Anyshift — AI SRE built on a versioned knowledge graph of infrastructure, apps…
- Avesha — Obliq, Avesha's autonomous AI SRE for Kubernetes and agentic…
- Better Stack — Better Stack offers incident management with built in on call,…
- Bluebricks — Context and control layer that lets AI agents operate cloud…
- Cased — AI workflows for infrastructure and platform engineers: default and…
Alternatives to PagerDuty
The closest documented capability profiles to PagerDuty among SRE and DevOps agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.
- Bluebricks10.5 / 14A lighter documented profile than PagerDuty
- Better Stack9.5 / 14A lighter documented profile than PagerDuty
- Causely9.5 / 14A lighter documented profile than PagerDuty
- Chamber9.5 / 14A lighter documented profile than PagerDuty
- Doctor Droid11.5 / 14Adds documented Model Flexibility & Routing
- Komodor11.5 / 14Adds documented Model Flexibility & Routing
Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded