NeuBird
Also known as: NeuBird Hawkeye, NeuBird Falcon
Agentic reliability platform whose AI SRE agents investigate production alerts across 50+ tools in place, with approval gated write access, customer governed model routing and an MCP server.
NeuBird sells what it calls an Agentic Reliability Center: one governed place for the agents that touch production. Its agents triage alerts arriving from PagerDuty and Slack, investigate by querying metrics, events, logs and traces in place across more than 50 integrations without storing the telemetry, and report root cause with a chain of thought, the queries run and the sources consulted. Conclusions from each investigation and approved fix are kept as institutional memory and surfaced when related symptoms recur.
Write access is earned in tiers, Suggest, Recommend and Act, and every action waits for a human approval recorded on the audit trail, with autonomy configurable per environment and role based permissions limiting what each agent may reach. Governed Model Access lets the customer choose approved models, including ones in its own AWS Bedrock, Azure OpenAI or Google Vertex AI account, route by task, cost or latency, and cap spend per agent. The platform runs as SaaS or inside the customer's VPC, and an MCP server with 33 tools lets coding and ops assistants create projects, start investigations and test instructions against past sessions with an RCA quality score.
Pricing is an Enterprise plan metered in credits per agent run, with triage included, alerts unlimited and the credit price quoted by sales; a 14 day trial gives 50 credits. The vendor states SOC 2 Type II.
Vendor details
Canonical URL
https://neubird.ai
Category
SRE / DevOps agent
Subcategory
AI SRE agent
Funding status
Independent, closed a $19.3 million round led by Xora Innovation in April 2026, bringing total funding to $63.8 million, with Mayfield, StepStone Group, Prosperity7 Ventures, and M12 (Microsoft's venture fund). Co founders Gou Rao and Vinod Jayaraman previously built Portworx, acquired by Pure Storage, and Ocarina Networks, acquired by Dell.
Company status
independent
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
Queries 50+ tools in place, including Datadog, AWS, Azure, Google Cloud, PagerDuty, Dynatrace, Splunk, Snowflake, Grafana, OpenShift, GitHub and GitLab, and works with Slack, Microsoft Teams, Jira and ServiceNow. Exposed to assistants such as Claude Code, Cursor and GitHub Copilot through an MCP server, plus a terminal CLI and a desktop app.
In practice
Security will not let telemetry leave the environment. NeuBird queries metrics, logs and traces in place with zero telemetry storage and can run inside your VPC.
You want agents to fix production but only with sign off. NeuBird's Earned Write Access moves from suggest to act, and every action waits for a recorded human approval.
Model choice is a governance question. NeuBird routes agents only to approved models, including ones in your own Bedrock, Azure OpenAI or Vertex account, with per agent budgets.
Sources & related URLs
Agentic Index coverage score
11.0 / 14 capabilities · 79%
| Integrations & Tool Calling | Full |
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More than 50 named integrations (Datadog, AWS, Azure, Google Cloud, PagerDuty, Dynatrace, Splunk, Snowflake, Grafana, GitHub, GitLab, OpenShift, MongoDB, Redis) queried in place, with Jira and ServiceNow incident workflows; connections are created and scoped per project. Sourceneubird.airead 2026-09-29 |
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| Workflow Orchestration | Partial |
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Triage, investigation, analyst, cluster and discovery agents run as stages of NeuBird's own investigation pipeline, correlating evidence across integrations in parallel. No builder, branching or multi agent coordination that the buyer controls is documented. Sourceneubird.ai/pricingread 2026-09-29 |
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| Knowledge Grounding & RAG | Partial |
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The agent 'directly queries raw Metrics, Events, Logs, and Traces across all your observability tools' with zero telemetry storage, so context is assembled per run; no maintained index over the customer's knowledge is documented. Sourcedocs.neubird.ai/concepts/overviewread 2026-09-29 |
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| Human Oversight & Guardrails | Full |
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Earned Write Access: 'Every action waits for a human approval, and the audit trail shows who gave it', with Suggest, Recommend and Act tiers, 'High-risk actions require human confirmation before execution' and 'Configurable autonomy levels per environment'. Sourceneubird.ai/securityread 2026-09-29 |
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| Security, Identity & Governance | Full |
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Role based access control is in place, described as 'Granular permissions ensure agents only access the systems and actions explicitly granted to them', and agents never hold credentials. The homepage and pricing page cite SOC 2 Type II, and a trust center sits at trust.neubird.ai. SSO and SCIM support is not stated. Sourceneubird.ai/securityread 2026-09-29 |
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| Observability & Auditability | Full |
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'Every observation, inference, and action is logged with timestamps, context, and outcomes', and each investigation exposes its chain of thought, query execution logs and data sources consulted, while model calls carry a per call audit of agent, task, model, tokens and cost. Sourcedocs.neubird.ai/mcp/reference/toolsread 2026-09-29 |
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| Memory & State Persistence | Partial |
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'Every investigation and approved fix becomes institutional memory, held as conclusions with zero telemetry storage', surfaced automatically on related symptoms; no scope, lifetime or delete path for that memory is published. Sourceneubird.airead 2026-09-29 |
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| Deployment & Data Residency | Full |
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Enterprise offers 'SaaS or VPC/VNET deployment options', the security page states 'NeuBird deploys within your cloud environment', and the homepage reads resources 'on-prem or in your VPC'; telemetry stays in place with zero storage. No hosting region list is published. Sourceneubird.ai/pricingread 2026-09-29 |
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| Prebuilt Agents, Templates & Packs | Partial |
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Pricing is per run for the triage, investigation, analyst, cluster and discovery agents, but they work as stages of one investigation product rather than agents a buyer adopts separately. Project instructions are written by the customer, and no template or agent catalog is published. Sourceneubird.ai/pricingread 2026-09-29 |
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| Triggers & Channel Coverage | Full |
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PagerDuty alerts arrive and are triaged by the included Triage Agent, with 'Unlimited alerts are always included', and Slack channels surface production issues; engineers also start investigations from Slack, the desktop app, the terminal or MCP. Sourceneubird.ai/pricingread 2026-09-29 |
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| Model Flexibility & Routing | Full |
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Governed Model Access: 'You decide which models, on which data, at what cost', using approved frontier models including ones in the customer's own AWS Bedrock, Azure OpenAI or Google Vertex AI account, routed by task, cost or latency with failover and per agent budgets. Sourceneubird.ai/platform/governed-model-accessread 2026-09-29 |
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| APIs, SDKs & MCP Extensibility | Full |
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A remote MCP server at <deployment>.app.neubird.ai/mcp (or the @neubirdai/mcp-server-neubird package) authenticates with a bearer token from the login API and exposes 33 enumerated tools, including tools that create projects, connections and instructions and start investigations. Sourcedocs.neubird.ai/mcp/getting-started/installationread 2026-09-29 |
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| Testing, Debugging & Optimization | Full |
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A documented way to evaluate a change to the customer's configuration: validate an instruction, apply it to a past session for testing, re-run the investigation, and read the RCA quality score and session scoring (neubird_validate_instruction, neubird_apply_session_instruction, neubird_rerun_session, neubird_get_rca_score). Sourcedocs.neubird.ai/mcp/reference/toolsread 2026-09-29 |
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| Browser & Computer Use | Not documented |
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Works through telemetry queries, integrations, a terminal, a desktop app and an MCP server; no browser, desktop control or computer use by the agent is documented. Sourcedocs.neubird.ai/concepts/overviewread 2026-09-29 |
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The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded
Recent platform changes
NeuBird AI released a new native integration with ControlUp to bring automated root cause analysis to virtual desktop infrastructure (VDI) monitoring. The integration acts as an agentic analyst that continuously analyzes performance metrics, identifies relationships between hosts and sessions, and automates VDI investigations.
Bears on: Integrations
View sourcePricing
Enterprise, custom pricing on credits; 14 day trial with 50 credits
Credits per agent run (investigation, analyst and cluster runs; triage included; discovery per 10 runs), alerts unlimited
Included quota
Trial: 50 credits, up to 5 users, 1 project for 14 days. Enterprise: unlimited alerts, users and projects, unlimited historical storage.
What is public
The credit cost of each agent run, the vendor's credit guidance by alert volume (about 100 credits a month for 1,000 alerts, about 1,000 for 10,000), Enterprise inclusions and the trial terms; the price of a credit is not published.
Billing mechanics
Custom Enterprise contracts metered in credits consumed when agents investigate, analyze or answer questions; unlimited alerts, users and projects, SaaS or VPC deployment, MCP access and 24/7 support are included.
Cost watchouts
Credit consumption grows with alert volume that turns into investigations; alert volumes above 50,000 a month move to custom enterprise pricing.
Variable cost rationale
Credits are consumed per agent run, so cost follows investigation volume.
Additional watchouts
Spend scales with the number of investigations and cluster runs rather than seats, and the credit price is only available from sales.
Overage / add-ons
Not published; credit prices are custom
Sales call required
Yes, required for paid access
Free / trial
14 day trial: 50 credits, up to 5 users, 1 project, no credit card
Lowest paid plan
None public; Enterprise on custom credit pricing
Commercial notes
Independent, $63.8 million total after a $19.3 million round led by Xora in April 2026, backed by Microsoft's M12. Founders built Portworx (Pure Storage) and Ocarina (Dell). More than one million alerts resolved, 88 to 90 percent MTTR reductions reported.
Key ambiguities
The credit meter and per run costs are published; the price per credit is not.
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Alternatives to NeuBird
The closest documented capability profiles to NeuBird among SRE and DevOps agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.
- Chamber9.5 / 14A lighter documented profile than NeuBird
- Doctor Droid11.5 / 14Fuller documented coverage on Workflow Orchestration and Knowledge Grounding & RAG
- Itential11.5 / 14Fuller documented coverage on Workflow Orchestration and Prebuilt Agents, Templates & Packs
- Cleric10.0 / 14Fuller documented coverage on Memory & State PersistenceNeuBird vs Cleric →
- Bluebricks10.5 / 14Fuller documented coverage on Workflow Orchestration and Knowledge Grounding & RAG
- Corelayer11.5 / 14Fuller documented coverage on Workflow Orchestration and Knowledge Grounding & RAG
Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded