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Middleware

Q: Who is Middleware for?

cloud-native engineering teams, SRE teams, startups, SMB

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SRE / DevOps agentindependentVerified 2026-07-22

Full stack observability whose OpsAI SRE agent detects issues across APM, RUM, logs and Kubernetes, traces errors to the line via GitHub MCP and opens or auto applies fix pull requests.

Middleware is a unified, OpenTelemetry native full-stack observability platform whose OpsAI SRE agent has first-party access to APM, RUM, logs, infrastructure and Kubernetes telemetry. OpsAI automatically detects production issues, runs root cause analysis that traces errors to the exact line of code, and generates pull-request-ready fixes through a secure GitHub MCP integration with file-scoped reads and zero source code retention. It offers an Auto RCA mode that only suggests and an Auto Fix mode that applies Kubernetes fixes directly, and reports auto-resolving more than 80 percent of production issues. Middleware is SOC 2 Type II, ISO 27001, HIPAA and GDPR compliant and is a Y Combinator company.

Vendor details

Canonical URL

https://middleware.io

Company status

independent

Use cases & customers

Primary use cases

full-stack observabilityautomated root cause analysispull-request code fixesKubernetes remediation

Target customers

cloud-native engineering teamsSRE teamsstartupsSMB

Deployment options

SaaSin-cluster Kube agent

Integrations

OpenTelemetry native; GitHub and Bitbucket via MCP, Datadog, Grafana and Kubernetes.

Sources & related URLs

Research sources

https://middleware.io https://github.com/agamm/awesome-ai-sre

Capability coverage

8.5 / 14 capabilities · 61%

Integrations & Tool CallingFirst-party access to APM, RUM, logs, infrastructure and Kubernetes telemetry, OpenTelemetry native, plus GitHub and Bitbucket, Datadog, Grafana and Kubernetes integrations, Middleware OpsAI 2026-07-22	Full
Workflow OrchestrationOpsAI runs the full loop, detecting issues across APM, RUM, logs, infrastructure and Kubernetes, running root cause analysis and remediating, auto-resolving a reported 80 percent-plus of production issues, Middleware OpsAI 2026-07-22	Full
Knowledge Grounding & RAGGrounds root cause analysis in full-stack observability context, correlating traces, logs, metrics and frontend sessions and pulling source code via a secure GitHub MCP connection to trace issues to the exact line, Middleware OpsAI 2026-07-22	Full
Human Oversight & GuardrailsConfigurable oversight: Auto RCA mode only suggests while Auto Fix can apply Kubernetes fixes directly, and application errors open a pull request for human review, Middleware OpsAI 2026-07-22	Partial
Security, Identity & GovernanceSOC 2 Type II, ISO 27001, HIPAA and GDPR compliant, with a secure GitHub MCP integration using file-scoped reads and zero source code retention, Middleware OpsAI 2026-07-22	Full
Observability & AuditabilityBuilt on a unified full-stack, OpenTelemetry native observability platform spanning infrastructure, APM, logs, RUM and Kubernetes, Middleware OpsAI 2026-07-22	Full
Memory & State PersistenceNo persistent memory or cross-incident learning documented, Middleware OpsAI 2026-07-22	Unable to verify
Deployment & Data ResidencySaaS with an in-cluster Kube agent using your own API key and cluster name; self-hosted or data residency options are not documented in retrieved sources, Middleware OpsAI 2026-07-22	Partial
Prebuilt Agents, Templates & PacksA single SRE agent with prebuilt detection across APM, RUM, logs and Kubernetes and configurable Auto RCA and Auto Fix modes, not a broad agent library, Middleware OpsAI 2026-07-22	Partial
Triggers & Channel CoverageContinuously monitors telemetry and alerts from Middleware's native monitors and third-party tools such as Datadog and Grafana, Middleware OpsAI 2026-07-22	Full
Model Flexibility & RoutingNo customer facing model choice or routing documented, Middleware OpsAI 2026-07-22	Unable to verify
APIs, SDKs & MCP ExtensibilityOpenTelemetry native with instrumentation SDKs and a secure GitHub and Bitbucket MCP connection; a first-class platform API or MCP server for third-party extension is not clearly documented, Middleware OpsAI 2026-07-22	Partial
Testing, Debugging & OptimizationAutomated debugging that traces errors to the exact line of code plus observability cost reduction are core, though not a dedicated agent evaluation harness, Middleware OpsAI 2026-07-22	Partial
Browser & Computer UseOperates through telemetry, APIs and code hosts rather than browser or computer interface control, Middleware OpsAI 2026-07-22	Unable to verify

Pricing

Usage based pricing; free 14-day trial, no credit card

usage (data volume)

Public — partialHigh variable costTrial available

What is public

Usage based, self serve, with a free 14-day trial requiring no credit card; exact rates not captured.

Variable cost rationale

Usage based pricing scales with ingested data volume; exact rates not captured this pass.

Sales call required

No — self-serve available

Free / trial

Free 14-day trial

Key ambiguities

Usage based rates are published by Middleware but were not captured this pass.

Verified 2026-07-22

Data confidence: high