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Harness

Q: Who is Harness for?

enterprise, DevOps teams, SRE teams

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SRE / DevOps agentindependentVerified 2026-07-22

Harness AI SRE is a human aware change agent with an AI Scribe that captures Slack, Teams and Zoom signals and correlates them with system changes across the Harness DevOps platform.

Harness AI SRE is the incident response module of the Harness AI Software Delivery Platform. Two agents work together during an incident: the AI Scribe listens across Slack, Teams and Zoom to capture decisions, actions and timelines, and the RCA Change Agent, also called the Human-Aware Change Agent, reads that timeline and correlates it with change intelligence from the Software Delivery Knowledge Graph, deployments, pull requests, feature flags, configuration and infrastructure, to surface evidence-backed root cause hypotheses with confidence scores. One-click automation runbooks chain remediation actions such as rolling back, scaling out, toggling a feature flag, posting to Slack or opening a Jira ticket. Harness AI SRE relies on external tools such as Datadog and New Relic for observability telemetry rather than collecting its own. Harness has more than 1,000 customers.

Vendor details

Canonical URL

https://www.harness.io

Company status

independent

Use cases & customers

Primary use cases

incident responsechange-based root cause analysisincident documentationautomation runbooks and rollback

Target customers

enterpriseDevOps teamsSRE teams

Deployment options

SaaSself-managed (Harness platform)

Integrations

Monitoring (Datadog, New Relic, Splunk, Dynatrace, Grafana, Opsgenie), CI/CD (GitHub, GitLab, Jenkins, Harness Pipelines), ITSM (ServiceNow, Jira, PagerDuty, VictorOps), collaboration (Slack, Teams, Zoom, Confluence).

Sources & related URLs

Research sources

https://www.harness.io/products/ai-sre https://github.com/agamm/awesome-ai-sre

Capability coverage

8.0 / 14 capabilities · 57%

Integrations & Tool CallingBroad connectors across monitoring (Datadog, New Relic, Splunk, Dynatrace, Grafana, Opsgenie), CI/CD (GitHub, GitLab, Jenkins, Harness Pipelines), ITSM (ServiceNow, Jira, PagerDuty, VictorOps) and collaboration (Slack, Teams, Zoom, Confluence), Harness AI SRE 2026-07-22	Full
Workflow OrchestrationTwo agents work together, the AI Scribe capturing the incident narrative and the RCA Change Agent driving change-centric investigation, with one-click automation runbooks chaining remediation actions, Harness AI SRE 2026-07-22	Full
Knowledge Grounding & RAGCorrelates human signals from conversations with change intelligence across the Software Delivery Knowledge Graph, deployments, pull requests, feature flags, configuration and infrastructure, to surface evidence-backed hypotheses, Harness AI SRE 2026-07-22	Full
Human Oversight & GuardrailsHuman-aware by design, treating human insight as operational data; investigation surfaces confidence-scored hypotheses and remediation runs through one-click human-triggered runbooks, Harness AI SRE 2026-07-22	Full
Security, Identity & GovernanceAn established enterprise platform with typical governance controls, but specific AI SRE certifications are not enumerated in retrieved sources and Microsoft Teams transcription relies on third-party services (Recall.ai and AssemblyAI) with their own data handling, Harness AI SRE 2026-07-22	Partial
Observability & AuditabilityStrong incident auditability through Scribe records, timelines and an SRE dashboard covering MTTR, SLO breaches and uptime, but no built-in observability telemetry, relying on external tools such as Datadog and New Relic for logs, metrics and traces, Harness AI SRE 2026-07-22	Partial
Memory & State PersistenceMaintains authoritative incident records and timelines and references change history; no distinct persistent memory architecture named, Harness AI SRE 2026-07-22	Partial
Deployment & Data ResidencyDelivered within the Harness SaaS platform, which offers self-managed deployment, though AI SRE data residency specifics are not documented in retrieved sources, Harness AI SRE 2026-07-22	Partial
Prebuilt Agents, Templates & PacksShips prebuilt agents (AI Scribe and the RCA Change Agent) and a library of one-click automation runbooks for rollback, scaling and feature-flag toggles, though not an extensive agent marketplace, Harness AI SRE 2026-07-22	Partial
Triggers & Channel CoverageIngests alerts via webhook from monitoring tools, routes and escalates with built-in on-call schedules, and the Scribe listens across Slack, Teams and Zoom during incidents, Harness AI SRE 2026-07-22	Full
Model Flexibility & RoutingNo customer facing model choice or routing documented, Harness AI SRE 2026-07-22	Unable to verify
APIs, SDKs & MCP ExtensibilityIntegrates via webhooks and native connectors and can trigger Harness pipelines, but a first-class API, SDK or MCP surface for the AI SRE agent is not documented in retrieved sources, Harness AI SRE 2026-07-22	Partial
Testing, Debugging & OptimizationNo agent evaluation or testing tooling is documented for the AI SRE module, Harness AI SRE 2026-07-22	Unable to verify
Browser & Computer UseOperates through integrations, webhooks and runbooks rather than browser or computer interface control, Harness AI SRE 2026-07-22	Unable to verify

Pricing

Priced within the Harness platform; contact sales

Contact onlyHigh variable costTrial available

What is public

AI SRE is priced within the broader Harness platform; no standalone public list price.

Variable cost rationale

Priced as part of a broader Harness platform commitment rather than a standalone list price.

Sales call required

Yes — required for paid access

Free / trial

Free trial (platform)

Key ambiguities

No standalone AI SRE list price; cost depends on the overall Harness platform commitment.

Verified 2026-07-22

Data confidence: high