Newgen vs Pega (2026)

Marvin works inside business systems and performs tasks there, not only answers, and agents in Agentic Workspaces trigger actions when they spot a business event. Around them, prebuilt connectors reach SAP, Salesforce, Microsoft 365, Temenos, Mambu, TCS BaNCS, Guidewire, Duck Creek, InsureMO and EHR systems, certified connectors sit on partner marketplaces, and a data connector layer pulls in data lakes, warehouses and marts. LumYn connects to CRM, core banking and data lakes for its analysis.

Sourcenewgensoft.com/platform/integration-ecosystemread 2026-10-13

The AI Agent rule builds agents that execute workflows and integrate with third party agents over MCP and A2A, and a Connect MCP rule points an agent or workflow at an external MCP server so its tools are used during case processing.

Sourcepega.com/insights/articles/introducing-pega-infinity-25-agentic-platform-enterprise-transformationread 2026-09-18

The agent framework's reasoning hub, built on LangGraph, breaks a complex task into logical steps and coordinates several specialist agents to reach the goal, and agents can work alone or together. NewgenONE Process Orchestration coordinates agents, people and enterprise systems across end to end workflows in a single engine, tracks SLAs and resolves exceptions as they happen. Agentic Workspaces run multi agent workflows beside the people who own each decision, and agents adjust tasks, priorities and decision paths as conditions change.

Sourcenewgensoft.com/platform/agentic-ai/agentic-workspacesread 2026-10-13

The orchestration layer is Pega Agentic Process Fabric: it analyzes the context of each task and connects it with the best-suited agent automatically, drawing on the full network of registered agents, and coordinates agents, applications, systems and data to get work done. Infinity 26, generally available since 14 July 2026, lets developers connect and orchestrate Pega and third-party AI agents inside governed workflows, and agents are placed as steps within multi-step case lifecycles.

Sourcepega.com/technology/agentic-process-fabricread 2026-09-18

Agents keep watch on systems, detect business events or anomalies and trigger the right action on their own, without anyone starting them. Marvin classifies and routes incoming email as it arrives, matching it against past ingestion history, so content reaches the right workflow with no manual step. Service request agents also run behind round the clock self service portals and other channels.

Sourcenewgensoft.com/platform/agentic-ai/agentic-workspacesread 2026-10-13

An agent placed as a step in a case workflow runs when the case reaches that step, without anyone asking. At each workflow step Pega can invoke agents to automate manual work, the Agent Step hands judgment-based work such as verifying customer documents to an agent, and GenAI rules added as steps in a case lifecycle are invoked during case processing. The conversational side runs through self-service chat, email and voice.

Sourcepega.com/about/news/press-releases/pega-powers-ai-agents-reliably-drive-mission-critical-workread 2026-09-18

Agents ground their work in the company's own content. An advanced retrieval engine built on a vector database and enterprise knowledge graphs finds relevant information across data sources, drawing on documents held in NewgenONE's content repository and data brought in through its connectors. Marvin answers from company documents and searches the whole repository in plain language, filtered by date, type and version, and a knowledge repository approved by subject matter experts feeds service request agents.

Sourcelanding.newgensoft.com/hubfs/_2020%20website%20files/pes%20website/brochure/agentic%20ai.pdfread 2026-10-13

Pega Knowledge Buddy grounds answers in the customer's own content. It ingests existing knowledge bases, connects to existing content storage or builds libraries in Pega Knowledge Management, and analyzes each new piece of content as it is added so the library stays current without retraining. Answers reach employee-facing Pega applications and collaboration channels, and through REST APIs and prebuilt widgets, with transparent attribution to the source content, and access rights control who can see what.

Sourcepega.com/products/genai-knowledge-buddyread 2026-09-18

Agents work on the case or request in front of them, with its documents and data held by the process and content platform for as long as the case runs. Nothing an agent learns in one case carries into a later, separate case, and there is no setting to view or clear what an agent retains. A semantic enterprise memory built on the content platform is announced as coming and is not yet part of the product.

Sourcenewgensoft.com/platform/agentic-ai/agentic-workspacesread 2026-10-13

Within a session, conversation state carries as Pega's agents converse with customers and employees in self-service and assisted channels, and every agent working a case is given the full context of that case. The case is the business record itself. No separate memory that agents carry beyond the case is described, and nothing covers reviewing, editing, deleting or scoping memories by user, team or workspace.

Sourcepega.com/technology/agentic-process-fabricread 2026-09-18

Agentic Workspaces put real time approvals into multi agent workflows, so a person signs off where a decision needs one, and agents act only within the boundaries they are granted. Agentic Shield filters hallucinated, inaccurate or off brand output, scans incoming and outgoing data and redacts personal and confidential information, with guardrails configured per use case. Business rules from NewgenONE BRE bound what each agent decides.

Sourcenewgensoft.com/platform/agentic-ai/agentic-workspacesread 2026-10-13

The agentic assignment agent reaches an employee or customer when additional data or approvals are needed to complete a request, and pulls them in by email, chat or telephony without manual outreach, so a person is brought in when a decision needs one.

Sourcepega.com/about/news/press-releases/pega-powers-ai-agents-reliably-drive-mission-critical-workread 2026-09-18

Users sign in through single sign on with SAML, OAuth 2.0, OpenID Connect, LDAP or Microsoft Active Directory, with two factor and multi factor options. Role based access gives analysts, developers, data engineers and DevOps managers different rights, object level controls govern each tool, and admins can create custom administrative roles. Newgen's cloud meets SOC 1 and SOC 2 Type 2, PCI DSS Level 1, HIPAA, ISO/IEC 27017 and 27018 and ISAE 3000, and Marvin's actions run under the same role based permissions as the rest of the platform.

Sourcenewgensoft.com/platform/governance-securityread 2026-10-13

The Pega Trust Center publishes Pega's attestations with the documents behind them, including a Pega Cloud SOC 2 Type 2 report and SOC 1, a corporate ISO 27001 certificate, ISO 27017 and 27018, a Pega Cloud ISO 42001 certificate for AI management, a HITRUST certification letter, a PCI DSS attestation of compliance, a FedRAMP authorization package and a DoD IL4 provisional authorization for Pega Cloud for Government, IRAP, C5 and Cyber Essentials Plus.

Pega Cloud for Government holds FedRAMP High Authority to Operate, announced by Pega on 19 March 2025. The customer-facing controls are client-based access control rules that define where and how customer data is stored and accessed, and access-rights controls over who can reach knowledge content.

Sourcepega.com/trustread 2026-09-18

Every action an AI agent takes is logged and traceable, and users can follow its decision path and the rationale behind it to check it against policy. Marvin's email ingestion has a dashboard of logs, routing rules and how confident each classification was. Platform audit logs capture object level activity with timestamp, user, module, role and operation.

Sourcenewgensoft.com/platform/agentic-ai/agentic-workspacesread 2026-10-13

Agent Tracer records every agent interaction, step, request and response, so what an agent did can be inspected step by step, and Pega's orchestration audits agent interactions across the process lifecycle. The GenAI layer is observable in its own right, with usage tracking of request and token volume and audit trails for compliance, and Agentic Process Fabric shows every agent in one gateway.

Sourcepega.com/insights/articles/introducing-pega-infinity-25-agentic-platform-enterprise-transformationread 2026-09-18

NewgenONE runs on public cloud on AWS or Azure, in multi tenant or dedicated deployments, and the Enterprise plan adds hybrid and on premises deployment, with private cloud also offered for the agent framework. Marvin runs entirely inside the customer's NewgenONE environment, so content does not leave it and personal data never reaches a public model. Committed uptime is 99.5% on Professional and 99.95% on Enterprise, with service credits when it is missed.

Sourcenewgensoft.com/platform/pricingread 2026-10-13

Infinity 26 is available through Pega Cloud or in the client's own managed cloud. Pega Cloud for Government runs on AWS GovCloud for United States public sector workloads, and the Pega EU Service Boundary gives organizations in Europe control over where their data lives, who can access it and how it is managed.

Sourcepega.com/about/news/press-releases/pega-infinity-26-now-available-deliver-predictable-outcomes-predictableread 2026-09-18

Ready made agents include Marvin for routine tasks and content work, LumYn, which reads more than 250 behavioral signals with over 30 ML models to find revenue opportunities, Harper, which audits sales calls and coaches reps, and NewgenONE AURA AI.

Vertical agents cover credit decisioning, underwriting assistance, early claim probability, policy retention, claim adjudication, early warning signals, loan collections and KYC, with agentic solutions for trade finance documents, regulatory management and service requests.

Agent Studio offers prebuilt templates, and Newgen Market on the developer portal adds application templates and connectors to start from.

Sourcenewgensoft.com/platform/agentic-airead 2026-10-13

The document agent, a pre-built agent delivered with Infinity 26, analyzes complex documents, splitting, categorizing, scoring and triaging them for further processing, with a chat feature for asking questions about PDFs and images. Pega Customer Engagement Studio is an agent-powered workspace that takes marketers from brief to live personalized campaigns, and Pega's packaged applications, among them Customer Service, Customer Decision Hub and Sales Automation, arrive with ready-made workflows the buyer adopts and extends.

Sourcepega.com/about/news/press-releases/pega-powers-ai-agents-reliably-drive-mission-critical-workread 2026-09-18

Agents run on domain specific fine tuned large and small language models with a reasoning engine, and Newgen offers an LLM Mesh to work out which model suits an organization. Marvin draws on large language models from OpenAI, Meta's Llama 3 and Microsoft Azure underneath, but a buyer has no setting to pick a provider or bring a model of its own. Customers can build their own machine learning models in Data Science Studio for risk and decision models.

Sourcenewgensoft.dev/knowledgebase/ai-genai-assisted-developmentread 2026-10-13

Pega describes its GenAI layer as provider agnostic at the model layer, across Azure OpenAI, AWS Bedrock and Google Vertex, and names selecting the right LLM provider, weighing cost, performance and compliance, as a design decision the customer's lead system architect makes. In AI Designer the builder runs GenAI rules with different model settings and compares outputs across models before choosing.

Sourceacademy.pega.com/node/103571read 2026-09-18

Newgen's developer portal documents the platform's APIs, which NewgenONE generates automatically for processes, rules, custom business functions, service flows, document processing, AI models, content and templates, published to OpenAPI and Swagger specifications. Developers sign in with a session token and can call over gRPC as well as REST, UI, workflows, rules, bots and reports can be exposed as APIs to other systems, and each plan carries a monthly allowance of API calls, 50,000 on the trial. Data Science Studio deploys models behind APIs.

Sourcenewgensoft.dev/knowledgebase/integration-ecosystem-overviewread 2026-10-13

Since Infinity 26, customers invoke Pega agents and workflows from AI assistants including Claude Cowork, ChatGPT and Office 365 Copilot over MCP at run time, and at design time they connect coding tools such as Claude Code, GitHub Copilot and OpenAI Codex to Pega Blueprint, Pega Infinity Studio and Pega Platform over MCP to build applications.

Sourcepega.com/about/news/press-releases/pega-infinity-26-now-available-deliver-predictable-outcomes-predictableread 2026-09-18

Data Science Studio monitors model performance and runs a built in champion and challenger comparison, so a new model can be tried against the one in production, and continuous monitoring watches agents in use. Low code DevOps pipelines add automated, AI driven testing, validation and version control before each application release. These checks cover the machine learning models and the application build, and there is no test suite or quality gate that checks an agent's answers before release.

Sourcenewgensoft.com/platform/agentic-airead 2026-10-13

Changes are tested before they reach production. Pega uses AI to generate scenario tests for a customer's workflows, including the agent steps inside them, and the tests run directly in Pega or export to third-party testing tools. For the AI components themselves, GenAI rules are prompt-tuned and unit tested in the AI Designer playground to confirm responses meet business expectations before deployment.

Sourcepega.com/insights/articles/introducing-pega-infinity-25-agentic-platform-enterprise-transformationread 2026-09-18

NewgenONE RPA bots take over repetitive, rule based tasks, either alone at the task level or embedded in larger processes beside agents and people, with exceptions routed to a person. A bot studio records, debugs and runs automation scripts across web and Windows applications, with browser automation for web screens and desktop automation that reaches AS400 terminals, and the process designer brings bots and people into one flow.

Sourcenewgensoft.com/platform/process-automation/robotic-process-automationread 2026-10-13

Pega ships its own robotic automation that operates real application interfaces. In Pega Robot Studio, developers interrogate Windows and web applications by dragging a target over the specific control an automation needs, such as the user name field, password field and login button of an application's sign-in screen, and build the automation on the captured controls.

Match rules decide whether a captured control is still available to an automation, those rules may change when an application or web page updates, and the interrogation form flags any control it can no longer match. Pega Robot Manager runs these robots attended on a user's desktop or unattended, and Robotics Autopilot builds an automation from a plain-English task description.

Sourceacademy.pega.com/node/15241read 2026-09-18