Autonom8 vs Newgen (2026)

Workflows reach outside systems through service tasks, which run JavaScript or TypeScript services, Java classes or expressions to call web services, APIs and databases as a step in the process. Credentials for those calls can sit in secure variables, and A8Flow has built in SMS providers, MSG91 and Prowtext, for one time passwords, password resets and task notices. Each integration is written as a custom service, with no catalog of ready connectors. Agent tools are still on the way, so an AI agent cannot call an outside system itself today.

Sourcedocs.autonom8.com studio services, service tasks and ai-agents, flow integrationread 2026-10-12

Marvin works inside business systems and performs tasks there, not only answers, and agents in Agentic Workspaces trigger actions when they spot a business event. Around them, prebuilt connectors reach SAP, Salesforce, Microsoft 365, Temenos, Mambu, TCS BaNCS, Guidewire, Duck Creek, InsureMO and EHR systems, certified connectors sit on partner marketplaces, and a data connector layer pulls in data lakes, warehouses and marts. LumYn connects to CRM, core banking and data lakes for its analysis.

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A8Studio builds each app around a BPMN journey with user, service, script, send, receive, manual and business rule tasks, so one process can run steps in sequence or in parallel across people, systems and AI agent steps. Assisted journeys have several actors working a case, such as loan origination, while Solo journeys let one customer complete a flow made of form, condition, timer, webhook and service nodes. Deployed apps run in the A8Flow runtime, which moves each instance through its steps and tracks it to completion, and A8Flow processes and Solo sessions can call each other.

Sourcedocs.autonom8.com studio journey, task types and solo nodes, autonom8.com a8flowread 2026-10-12

The agent framework's reasoning hub, built on LangGraph, breaks a complex task into logical steps and coordinates several specialist agents to reach the goal, and agents can work alone or together. NewgenONE Process Orchestration coordinates agents, people and enterprise systems across end to end workflows in a single engine, tracks SLAs and resolves exceptions as they happen. Agentic Workspaces run multi agent workflows beside the people who own each decision, and agents adjust tasks, priorities and decision paths as conditions change.

Sourcenewgensoft.com/platform/agentic-ai/agentic-workspacesread 2026-10-13

Work reaches a running app on its own. A8Chat takes customer messages from channels such as Facebook Messenger through a webhook, and BPMN receive tasks hold a process until a message arrives from an outside system.

A webhook node hands a third party a callback address, then authenticates the caller, checks the incoming data and moves the journey on when the provider reports back, as with a payment or identity check. Server side functions can be exposed as endpoints that outside systems call, protected by an API key. Timer nodes pause a journey for anything from 30 seconds to 30 days, though nothing starts a new run on a schedule.

Sourcedocs.autonom8.com chat integration, solo webhook and timer nodes, receive tasks and expose endpointread 2026-10-12

Agents keep watch on systems, detect business events or anomalies and trigger the right action on their own, without anyone starting them. Marvin classifies and routes incoming email as it arrives, matching it against past ingestion history, so content reaches the right workflow with no manual step. Service request agents also run behind round the clock self service portals and other channels.

Sourcenewgensoft.com/platform/agentic-ai/agentic-workspacesread 2026-10-13

Agents in A8Studio work from the instructions, variables and output fields set on each agent, with workflow data passed in when the agent runs. Knowledge bases for agents are still to come, so today an agent cannot search a company's own files or policies, and nothing ingests or indexes them for it. A8iQ studies operational data from running workflows to produce process metrics, and agents do not draw on it as company knowledge.

Sourcedocs.autonom8.com studio ai-agentsread 2026-10-12

Agents ground their work in the company's own content. An advanced retrieval engine built on a vector database and enterprise knowledge graphs finds relevant information across data sources, drawing on documents held in NewgenONE's content repository and data brought in through its connectors. Marvin answers from company documents and searches the whole repository in plain language, filtered by date, type and version, and a knowledge repository approved by subject matter experts feeds service request agents.

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Long running workflows keep their state across channels and steps until they finish, and the variables on each assisted instance can be viewed, edited or deleted by users with the right permissions. The Export Application API returns those variables for instances started within a chosen window. Agents start each run from their instructions and the variables a workflow passes in, and keep nothing they can recall in a later, separate run.

Sourcedocs.autonom8.com flow history access control and export application api, autonom8.com a8flowread 2026-10-12

Agents work on the case or request in front of them, with its documents and data held by the process and content platform for as long as the case runs. Nothing an agent learns in one case carries into a later, separate case, and there is no setting to view or clear what an agent retains. A semantic enterprise memory built on the content platform is announced as coming and is not yet part of the product.

Sourcenewgensoft.com/platform/agentic-ai/agentic-workspacesread 2026-10-13

People can be placed at any point in a process. When a journey reaches a user task, A8Flow creates a task and the instance waits until a person completes it, whether that means filling a form, checking data or signing off.

Tasks go to a named assignee, candidate users or candidate groups, show up in My Tasks and My Group Tasks lists, can be claimed or reassigned under permission rules, and can send SMS notices to the group. A8Chat pairs its chatbot with live chat support.

Review points are designed into each journey by its builder, and there is no separate setting that holds an AI agent's output for approval.

Sourcedocs.autonom8.com studio user tasks, flow tasks and group managementread 2026-10-12

Agentic Workspaces put real time approvals into multi agent workflows, so a person signs off where a decision needs one, and agents act only within the boundaries they are granted. Agentic Shield filters hallucinated, inaccurate or off brand output, scans incoming and outgoing data and redacts personal and confidential information, with guardrails configured per use case. Business rules from NewgenONE BRE bound what each agent decides.

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Access is controlled at a fine grain. A8Flow signs users in through OpenID Connect single sign on, with an optional mixed mode that keeps passwords alongside it and a default group for first time users.

Authorization rules allow or deny each user or group specific actions on process definitions, instances, tasks, users and other resources, and A8Studio policies build custom roles with separate rights to edit AI agents, deploy live or export audit logs.

Secure variables are encrypted with AES 256 GCM, variable groups carry their own access lists, and audit logs are immutable and record the source IP of each request. The product docs show no SOC 2 report or ISO 27001 certificate behind these controls.

Sourcedocs.autonom8.com flow sso, authorization and audit logs, studio policy and secure variablesread 2026-10-12

Users sign in through single sign on with SAML, OAuth 2.0, OpenID Connect, LDAP or Microsoft Active Directory, with two factor and multi factor options. Role based access gives analysts, developers, data engineers and DevOps managers different rights, object level controls govern each tool, and admins can create custom administrative roles. Newgen's cloud meets SOC 1 and SOC 2 Type 2, PCI DSS Level 1, HIPAA, ISO/IEC 27017 and 27018 and ISAE 3000, and Marvin's actions run under the same role based permissions as the rest of the platform.

Sourcenewgensoft.com/platform/governance-securityread 2026-10-13

Each run can be traced afterward. The Solo history lists finished sessions as complete, expired, errored or timed out, and its timeline shows the exact path a session took, including the branch it followed at each condition. Assisted history covers running and completed instances and their variables.

The A8Flow audit log records every create, edit and delete on tasks, users, deployments and settings, tagged with the user, process instance, task and source IP. Application logs stream live during a session and are kept in the cloud for search and export through the a8flow command line tool. What an AI agent was prompted with and returned inside a step does not appear in these views.

Sourcedocs.autonom8.com solo history, flow audit logs, logs and cliread 2026-10-12

Every action an AI agent takes is logged and traceable, and users can follow its decision path and the rationale behind it to check it against policy. Marvin's email ingestion has a dashboard of logs, routing rules and how confident each classification was. Platform audit logs capture object level activity with timestamp, user, module, role and operation.

Sourcenewgensoft.com/platform/agentic-ai/agentic-workspacesread 2026-10-13

Workflows, forms and agents run on Autonom8's own cloud, deployed from A8Studio into A8Flow environments that an organization sets up with a runtime address and an API key. The rules engine is the exception. DMN Hub runs as a Docker container with its own Postgres and Redis on the customer's systems, so decision tables can be built, stored and evaluated in house while A8Flow calls them through its SDK. Workflows themselves have no region choice, private cloud or self hosted runtime.

Sourcedocs.autonom8.com dmnhub overview and install, studio environments and deploymentread 2026-10-12

NewgenONE runs on public cloud on AWS or Azure, in multi tenant or dedicated deployments, and the Enterprise plan adds hybrid and on premises deployment, with private cloud also offered for the agent framework. Marvin runs entirely inside the customer's NewgenONE environment, so content does not leave it and personal data never reaches a public model. Committed uptime is 99.5% on Professional and 99.95% on Enterprise, with service credits when it is missed.

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Builders start from shared parts more than finished agents. The Prompt Gallery holds prebuilt prompts for common jobs that fill in an agent's instructions, and Generate Prompt turns a plain request into a structured one. A8Marketplace is a store of form widgets an organization installs, built with the create a8 component command line tool, and the A8Studio library carries flows, templates, components, services, integrations and themes. There is no catalog of ready made agents or journeys for a job such as loan origination or account opening.

Sourcedocs.autonom8.com studio ai-agents and marketplaceread 2026-10-12

Ready made agents include Marvin for routine tasks and content work, LumYn, which reads more than 250 behavioral signals with over 30 ML models to find revenue opportunities, Harper, which audits sales calls and coaches reps, and NewgenONE AURA AI.

Vertical agents cover credit decisioning, underwriting assistance, early claim probability, policy retention, claim adjudication, early warning signals, loan collections and KYC, with agentic solutions for trade finance documents, regulatory management and service requests.

Agent Studio offers prebuilt templates, and Newgen Market on the developer portal adds application templates and connectors to start from.

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The builder picks the model behind each agent from a configuration panel, choosing among Google Gemini (Gemini Pro, Gemini Flash), OpenAI (GPT 4, GPT 4o, GPT 4o mini) and Anthropic (Sonnet, Opus, Haiku) models, with guidance to weigh cost against capability. Temperature, output token limit (4,000 by default) and top p are set per agent, and output can be plain text or JSON with typed, required fields. TARS, the code helper inside A8Studio, runs on GPT 3.5 Turbo. There is no bring your own key option and no automatic routing or fallback between models.

Sourcedocs.autonom8.com studio ai-agents and tarsread 2026-10-12

Agents run on domain specific fine tuned large and small language models with a reasoning engine, and Newgen offers an LLM Mesh to work out which model suits an organization. Marvin draws on large language models from OpenAI, Meta's Llama 3 and Microsoft Azure underneath, but a buyer has no setting to pick a provider or bring a model of its own. Customers can build their own machine learning models in Data Science Studio for risk and decision models.

Sourcenewgensoft.dev/knowledgebase/ai-genai-assisted-developmentread 2026-10-13

Four APIs open the platform to code, each reached with a scoped API key that carries its own expiry date. The Deployment API pushes A8Studio apps into the A8Flow runtime, the Export Application API returns instance data and variables for any window up to 24 hours, the Start New Process API opens an assisted case remotely, and Check Dedupe tests for duplicate records. Android and iOS SDKs embed A8Flow in mobile apps, the a8flow command line tool handles sign in and logs, and services and functions are written in JavaScript or TypeScript against the A8Data, A8Config, A8Astro and A8Func SDKs.

Sourcedocs.autonom8.com flow api keys, export application api, sdks and cliread 2026-10-12

Newgen's developer portal documents the platform's APIs, which NewgenONE generates automatically for processes, rules, custom business functions, service flows, document processing, AI models, content and templates, published to OpenAPI and Swagger specifications. Developers sign in with a session token and can call over gRPC as well as REST, UI, workflows, rules, bots and reports can be exposed as APIs to other systems, and each plan carries a monthly allowance of API calls, 50,000 on the trial. Data Science Studio deploys models behind APIs.

Sourcenewgensoft.dev/knowledgebase/integration-ecosystem-overviewread 2026-10-13

Tuning happens after launch. A8iQ tracks business metrics across activated workflows so teams can adapt each workflow to those metrics in a continuing loop, and flow mining shows key measures and bottlenecks for each flow and each version over a chosen period, so a new version can be compared with the last one in production. There is no test suite or quality gate that checks an AI agent's answers before a release.

Sourceautonom8.com a8iq, docs.autonom8.com flow miningread 2026-10-12

Data Science Studio monitors model performance and runs a built in champion and challenger comparison, so a new model can be tried against the one in production, and continuous monitoring watches agents in use. Low code DevOps pipelines add automated, AI driven testing, validation and version control before each application release. These checks cover the machine learning models and the application build, and there is no test suite or quality gate that checks an agent's answers before release.

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Autonom8 connects to other systems through services, APIs and SMS providers, and its agents work on the data a workflow hands them. Scanner, selfie, signature and video KYC widgets collect documents and identity checks from customers inside the app's own forms. Nothing in the platform drives a browser, a desktop or another application's screen on a user's behalf.

Sourcedocs.autonom8.com studio services and widgets, autonom8.com a8flowread 2026-10-12

NewgenONE RPA bots take over repetitive, rule based tasks, either alone at the task level or embedded in larger processes beside agents and people, with exceptions routed to a person. A bot studio records, debugs and runs automation scripts across web and Windows applications, with browser automation for web screens and desktop automation that reaches AS400 terminals, and the process designer brings bots and people into one flow.

Sourcenewgensoft.com/platform/process-automation/robotic-process-automationread 2026-10-13