Agentic Index
Hyground vs Resolve AI (2026)
Both are enterprise AI SREs and they disagree about where the system should live, at 11.5 and 9 of 14. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Resolve is the most heavily funded in the category, targeting eighty percent autonomous resolution with a multi agent parallel hypothesis team, a self learning knowledge graph and REST plus MCP APIs. Hyground is data sovereign and self hosted, running bring your own model on your own Kubernetes with human governed actions, licensed annually by infrastructure size with no usage fees. Hyground documents more and keeps everything inside your perimeter; Resolve promises more autonomy and asks you to trust its cloud with your telemetry.
On the Agentic Index production ops ranking, neither Hyground nor Resolve AI clears the bar, which asks for all five resolution loop capabilities documented in full. Hyground does not document triggers and channel coverage in full; Resolve AI does not document observability and auditability in full, nor human oversight and guardrails. 10 of the 39 vendors in the lane clear it. See the production ops ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Hyground and Resolve AI are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Hyground if
- Documented coverage is broader and telemetry cannot leave your environment.
- No usage fees means a bad quarter of incidents does not produce a bad invoice.
- Human governed actions is the control your change process requires.
Choose Resolve AI if
- Autonomous resolution at scale is the outcome, and a managed service is acceptable.
- A self learning knowledge graph compounds across incidents in a way self hosting rarely matches.
- Funding depth matters because you are betting on the vendor still existing in three years.
| At a glance | Hyground | Resolve AI |
|---|---|---|
| Category | SRE / DevOps agent | SRE / DevOps agent |
| Entry price | Annual license priced by the size of your infrastructure, with no usage fees, per seat charges or costs; the specific rate is not published. | Contact sales; enterprise contracts, no public rates |
| Free / trial | Self serve sandbox plus a scheduled demo | Enterprise evaluations and proofs of value through sales; no self serve trial |
| Pricing confidence | public partial | contact only |
| Feature | H Hyground |
R Resolve AI |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Partial | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Full / Explicit | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | No / Not documented |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | H Hyground |
R Resolve AI |
|---|---|---|
|
Entry price Lowest public entry point |
Annual license priced by the size of your infrastructure, with no usage fees, per seat charges or costs; the specific rate is not published. | Contact sales; enterprise contracts, no public rates |
|
Pricing confidence How public the numbers are |
Public, partial | Contact only |
|
Billing Primary billing axis |
annual license scaled by infrastructure size, with no usage or per seat fees | enterprise contract |
|
Variable cost Workload / overage exposure |
Low variable cost | Low variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
No free tierTrial
|
|
Buying motion Self-serve vs sales call |
Sales call | Sales call |
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