Giga vs Quiq (2026)

Agents carry out transactions in the business's systems inside the conversation, issuing refunds, updating accounts, applying discounts and managing subscriptions, and send follow up emails. Giga does not publish the list of supported systems.

SourceGiga, giga.ai Omnichannel pageread 2026-09-28

AI Studio offers no-limit integrations connecting to any database, CRM or business tool, and the platform pulls from existing customer records and business systems securely, so the agent reads and acts against the enterprise's own records. Named enterprise systems include Salesforce, Zendesk and ServiceNow. A REST API and webhooks let a customer's systems both call in and be notified, and full-code development paths sit alongside the no-code builder. A Carahsoft partnership carries the same platform into government procurement.

Sourcequiq.com/platform/ai-studioread 2026-09-05

Agent Canvas defines support rules and multi step workflows in plain language for voice, chat or multimodal agents, deploys them through versioned, git synced releases, and Scout, a second agent, reads conversations and proposes and tests changes to the first.

SourceGiga, giga.ai Agent Canvas and Scout pages and CLI post (14 Jul 2026)read 2026-09-28

Quiq's AI Agents complete complex multi-step tasks toward a goal through Process Guides instead of hard-coded scripts, and each agent chooses its own path to the outcome. A single agent deploys across messaging, voice and email at once, and Quiq cites a global retailer running one agent across four brands, seven countries and four channels, adapting to each brand's voice in real time. Agentic workflows, customer-facing AI Agents and agent-facing AI Assistants work as one connected system, and AI Studio builds them with no-code, low-code or full-code paths.

Sourcequiq.com/agenticairead 2026-09-05

Inbound calls, chats, emails and messages (SMS, WhatsApp, iMessage) from the business's customers start the agent without anyone at the business prompting it, and the agent sends follow up emails that carry the conversation's context.

SourceGiga, giga.ai Omnichannel page and homepageread 2026-09-28

Coverage spans voice, web chat, SMS, WhatsApp, email and social messaging, with Voice AI the most recent addition and context carried across every channel instead of each running its own bot, and Quiq cites one agent serving four channels across seven countries at once. Conversation Starter, a browser client, adds a chat UI with Proactive AI to a website, so the agent can open a conversation on a page instead of waiting to be asked, and webhooks let an external system notify the platform of an event.

Sourcequiq.com/agenticairead 2026-09-05

Each agent has a knowledge base that the CLI and SDK manage alongside agents and deploys, and Scout drafts agents from the business's policies and knowledge. How retrieval works is not public. A managed, updatable knowledge base points to a maintained retrieval layer, though Giga does not say so.

SourceGiga, giga.ai CLI post (14 Jul 2026) and Scout pageread 2026-09-28

Customers bring their content as-is and Quiq structures and prepares it automatically, and the platform pulls from existing customer records and business systems securely. Answers are generated from that company knowledge and data rather than from model recall, and the same corpus serves every channel a single agent runs on. Quiq does not describe the index, refresh cadence, chunking or source level citation.

Sourcequiq.com/platform/ai-studioread 2026-09-05

Context carries across channels and conversations for each customer, so a customer who called yesterday and chatted this morning gets an email that picks up where they left off. That context is kept per customer, though Giga gives no lifetime or delete path for it.

SourceGiga, giga.ai Omnichannel pageread 2026-09-28

Context follows the customer across channels, so a customer can start on chat, move to a phone call and land with a human agent with context carried the whole way, the human sees the full interaction history, and a single agent adapts to each customer's history in real time across brands and channels. This is continuity within a journey plus retrieval against stored interaction history, not state the agent forms and keeps with a set scope, lifetime or deletion control, and no memory product appears in the platform.

Sourcequiq.com/agenticairead 2026-09-05

Scout tests only safe changes on a slice of traffic and routes risky ones to human review, and nothing it proposes goes live until the team approves it. The Browser Agent takes control of a website only with the user's approval, and the user can stop it at any time. Teams also set when the agent answers, asks a question or hands off to a person.

SourceGiga, giga.ai Scout and Browser Agent pages and homepageread 2026-09-28

Every AI decision is verified before it reaches the customer, through guardrails, claim verification and full decision logs, so an unsupported claim is caught before a customer sees it.

Handoff to people goes into the Digital Engagement Center with the complete interaction history, so a person picks up mid-journey without the customer repeating themselves, and AI Assistants keep humans in the loop on the agent side. Conversation Analyst audits whether a human contradicted the AI or a customer was asked to repeat information after escalation. Verification is automatic, not a human approval queue, so no person signs off each action.

Sourcequiq.com/agenticairead 2026-09-05

Giga reports SOC 2 Type II, ISO 27001 and ISO 42001 and runs a trust center at trust.giga.ai, and the CLI uses API keys and rotates credentials. There are no roles, SSO or other controls over who in the customer's organization can change an agent, and the developer docs sit behind a login.

SourceGiga, giga.ai homepage, CLI page and trust.giga.airead 2026-09-28

Quiq cites SOC 2 Type II certification and HIPAA compliance, with GDPR and CCPA alongside, supported by regular penetration testing, real-time intrusion detection, encryption in transit and at rest, a defense-in-depth posture, and background checks and mandatory training for all employees and contractors. A security whitepaper is available for download.

Customers set access controls in their own tenant, including a Require Two-Factor Authentication toggle enforcing 2FA for all users, domain whitelisting restricting which domains may be used, IP address range restrictions on agent applications and APIs, and email domain checking when users and bots are created or updated. No trust center or obtainable report is published.

Sourcequiq.com/platform/securityread 2026-09-05

Each ticket records the customer's intent, the actions the agent took and how the exchange ended (resolved, transferred or abandoned). Full transcripts with intents and tags are pulled from the CLI, Insights explains patterns across conversations, and every Browser Agent step is visible as it runs.

SourceGiga, giga.ai Introducing Insights post (19 Oct 2025) and CLI pageread 2026-09-28

Full decision logs are part of the governance layer, so every AI decision leaves a record of what was decided and on what basis, and AI Studio's simulation shows exactly what the AI is doing at each turn of a conversation. In production, Conversation Analyst audits voice, chat and SMS interactions continuously against customer-defined KPIs instead of sampling, catching specific failures such as a human contradicting the AI or a customer being asked to repeat information after escalation. Version control records what was live when, with responses comparable across versions.

Sourcequiq.com/agenticairead 2026-09-05

There is no region choice and no customer hosted or customer cloud option. Hosting runs on AWS, Microsoft Azure and Google Cloud, which Giga names as its hosting subprocessors.

SourceGiga, giga.ai Data Processing Addendum and homepageread 2026-09-28

Quiq's security page describes a fault-tolerant design with redundancy across three or more data centers in each region, so the platform runs in more than one region and a customer's data sits in one of them, alongside auto-scaling and a microservices architecture. No page names the regions, offers a customer-selectable region or describes moving between them, there is no self-hosted, private-cloud or single-tenant option, and whether a region is chosen at provisioning is not stated.

Sourcequiq.com/platform/securityread 2026-09-05

Agents are drafted for each business, by Scout from its policies and knowledge or in Agent Canvas from transcripts, recordings or SOPs. Each customer assembles its own agents this way, and Giga offers no named prebuilt agents or template catalog.

SourceGiga, giga.ai Scout and Agent Canvas pages and sitemapread 2026-09-28

AI Agents facing customers and AI Assistants supporting human agents ship as distinct product types, with industry solution pages for retail, travel and hospitality, consumer services and financial services. There is no agent library, template gallery or marketplace for customers to browse and put into service, and agents are built in AI Studio with no-code, low-code or full-code tooling, with Process Guides defining behavior per task.

Sourcequiq.com/platform/ai-studioread 2026-09-05

Giga names no language or voice model provider and offers customers no choice of model. Its subprocessor list is kept in the trust center.

SourceGiga, giga.ai Voice Experience page, homepage and Data Processing Addendumread 2026-09-28

In AI Studio, customers select from leading AI models, mix and match them within a single workflow, and switch models at any time without rebuilding the setup, with no vendor lock-in. Redundancy across the model layer supports uptime.

Sourcequiq.com/platform/ai-studioread 2026-09-05

The Giga CLI and Python SDK (giga-sdk, MIT licensed on PyPI) run over a REST API authenticated with API keys and cover agents, tickets, tests, KPIs, secrets, the knowledge base and deploys, with JSON output for scripting. Its API reference at docs.giga.ai sits behind a customer login.

SourceGiga, giga.ai CLI page and CLI post (14 Jul 2026)read 2026-09-28

Documentation at developers.quiq.com covers a REST API for building chat applications on any platform, webhook event notification, a browser-based client for chat and messaging channels, a guide for developing custom bots, rich message formats, and AI Studio for building serverless AI assistants.

AI Studio offers no-code, low-code and full-code development paths and no-limit integrations connecting to any database, CRM or business tool. An llms.txt at knowledge.quiq.com indexes every documentation page in Markdown with endpoints in OpenAPI, and appending .md to any documentation URL returns its machine-readable markdown form.

Sourcedevelopers.quiq.com/docs/homeread 2026-09-05

Agent Canvas runs simulated test cases, the CLI runs test suites with CI gates before deploy, rollouts start on 1 percent of traffic and scale on KPI results, and Scout tests changes on a slice of live traffic against the KPI the team sets.

SourceGiga, giga.ai Agent Canvas and Scout pages and CLI post (14 Jul 2026)read 2026-09-28

Before launch, AI Studio offers simulation showing exactly what the AI is doing at each turn of the conversation, organized testing that groups tests by scenario so updates do not introduce regressions, and built-in version control that compares responses across versions and rolls back at any time. A change has to pass the scenario-grouped regression suites. After launch, Conversation Analyst replaces manual quality sampling with continuous auditing of voice, chat and SMS interactions against KPIs and prompts the customer defines, so every interaction is scored rather than a sample.

Sourcequiq.com/platform/ai-studioread 2026-09-05

The Browser Agent drives a real browser. It launches a secure cloud browser, logs in to browser based and legacy tools without APIs, and clicks, selects and validates inputs through the workflow. With the user's approval it can also take control of the cursor on the business's website, with every action visible.

SourceGiga, giga.ai Browser Agent pageread 2026-09-28

Agents act through software, connecting to any database, CRM or business tool, acting against existing customer records and business systems, and reaching people over voice, chat, SMS, WhatsApp, email and social. Quiq has no browser control, hosted session or interface automation. Its browser-based component is a client library that renders a chat UI on the customer's website.

Sourcequiq.com/agenticairead 2026-09-05