Redwood Software vs C TWO (2026)

RunMyJobs acts across more than 100 native integrations, from AWS, Azure and Google Cloud to Snowflake, Databricks, Apache Airflow, SAP, Oracle and ERP, ITSM, data and AI platforms, and an agent step inside a workflow works through the same connections. The UiPath connector triggers, monitors and manages UiPath jobs and processes as steps in wider workflows, and the ChatGPT connector sends a request to OpenAI and returns the response with a log of the exchange. Anything else with an API can be wired in.

Sourceredwood.com/solutions/agentic-orchestrationread 2026-10-12

C TWO builds no robots or agents of its own and works through the platforms a customer already owns, naming UiPath, SS&C Blue Prism, Automation Anywhere and Microsoft Power Automate beside custom AI agents and direct API calls. It acts inside them, starting, stopping and restarting processes, moving work between resources and, through the Bot Agent on each robot machine, rebooting a frozen or offline machine before resuming the work.

Its connector for Power Automate, Power Apps, Logic Apps and Copilot Studio runs both ways, so a flow starts when C TWO dispatches a session, and those platforms can create, lock, retry and defer items in C TWO's queues. Incidents open tickets in the customer's support tools. Beyond those four platforms, which others C TWO supports is shared with customers only.

Sourcectwo.com/amp/universal-orchestration, the C TWO Microsoft Marketplace listing, the C TWO Bot Agent post and the Microsoft Learn C TWO connector referenceread 2026-10-12

RunMyJobs runs job chains with dependencies across SAP, cloud, SaaS and on premises systems, and Agent Studio drops AI steps into those chains so an agent can analyze, decide and act without rebuilding the process. Agentic workflows coordinate several AI agents with shared context through a single control plane, and each handoff carries its intent, the credentials scoped to that step and the approvals already given, so an agent can query logs or run a known recovery while a production rollback follows its own approved path.

Sourceredwood.com/solutions/agentic-orchestrationread 2026-10-12

Universal Orchestration routes every work item on its own to whichever robot, AI agent, API, Power Automate flow, virtual machine or person fits best on live performance, availability, cost and SLA pressure, and reroutes it as conditions change.

Universal queues give each item a known state, priority and deadline, with custom states a team defines, and items can be locked, retried as a new attempt or deferred to a set time. When a step fails, the platform recovers it and moves the work elsewhere, and governance rules apply SLA priorities, security requirements and operational limits across every process. How a robot or agent carries out its step stays in the platform that runs it, since C TWO decides who does the work and when.

Sourcectwo.com/amp/universal-orchestration, ctwo.com/solutions-universal-orchestration and the Microsoft Learn C TWO connector referenceread 2026-10-12

Workflows start on schedules, on events and on calls from other systems. An event is raised when a file lands in a directory, a process finishes or an operator raises it by hand, and any process or chain can wait for an event before it runs or raise one when it ends.

Outside systems start work through the REST API, from Amazon EventBridge or from SAP Build Process Automation and Joule skills, and AI assistants submit jobs and raise events from chat through the MCP server. The Operations Agent watches the estate around the clock and starts its own work when it detects a job failure, an SLA at risk or a silent issue.

Sourceredwood.com/use-case/mcp-serverread 2026-10-12

Work starts on events and service levels, not a fixed timetable. Runs fire from API calls, time, Power Automate and human input, and the prioritization engine starts and stops processes to protect each deadline as volumes and priorities shift.

Outside systems add work by creating items in a universal queue through the API or the Power Automate connector, and a C TWO task exposed as a flow starts a Power Automate flow whenever C TWO dispatches a session.

Failures start their own path, so a frozen or offline machine, a terminated process or a session running too long sets off recovery, and a problem that persists raises an alert and bars the process from taking more work. Planned downtime moves work to other resources on its own.

Sourcectwo.com/amp/universal-orchestration, ctwo.com/amp/autonomous-operations and the Microsoft Learn C TWO connector referenceread 2026-10-12

RangerAI answers questions about the platform in natural language, writes scripts and documentation, and builds draft workflows from the objects already in a customer's environment or from an uploaded SOP. Agentic workflows build on a company's existing automation, integrations and knowledge. Agents get no searchable index of a customer's own documents.

Sourceredwood.com/solutions/agentic-orchestrationread 2026-10-12

C TWO holds operational data, not documents. Universal queues, item states, credentials, governance rules and execution history drive its routing, forecasting and reporting, and its process intelligence reads that telemetry to flag SLA risks and likely failures before they land. A customer has nowhere in C TWO to load documents for an agent to search, so any grounding belongs to the AI agents C TWO routes work to, which the customer builds elsewhere.

Sourcectwo.com/amp/real-time-intelligence and ctwo.com/amp/autonomous-operationsread 2026-10-12

Agents in an agentic workflow share context, and each handoff carries the request's intent, scope and approvals from start to finish, with one operational record linking initiator, agent, workflow and outcome. A ChatGPT step can take the conversation so far into the next request when the workflow passes it along. That context lives and ends with the workflow, so nothing an agent learns carries into the next run.

Sourceredwood.com/article/product-pulse-hybrid-governance-for-ai-agentsread 2026-10-12

What C TWO keeps is the record of the work. Each queue item carries its data, tags, attachments, item logs and every attempt, a retry resets the data to its original value under a new attempt, and history stays available for compliance and reporting. An agent picking up an item gets that item's data, and anything it remembers between items lives in the agent's own platform.

SourceMicrosoft Learn C TWO connector reference and ctwo.com/amp/enterprise-governance; learn.microsoft.com/en-us/connectors/ctworead 2026-10-12

Agents run inside the orchestrator's human in the loop approval gates, and consequential steps, such as a production rollback, follow a separately approved path, with the current process state and dependencies laid out for the approver first. Every workflow draft the Workflow Builder produces is reviewed and approved by IT before deployment. Operator messages stop for a person's reply and can offer a fixed list of answers, and alert escalations pass an unanswered alert to the next person after a set delay. Operators reply from the console or from an AI assistant.

Sourceredwood.com/solutions/agentic-orchestrationread 2026-10-12

People share the queues with robots and agents, so a work item can be routed to a person as its handler. When a robot or flow needs help, it opens a human in the loop form in C TWO with a title, an introduction, the fields to fill and a deadline, tied to the work item, and assigns it to a user, who completes it before the digital worker carries on. Forms can be reassigned and searched by status, policies block unauthorized actions before they run, a process that keeps failing is barred from taking work until someone steps in, and every approval is logged.

SourceMicrosoft Learn C TWO connector reference, ctwo.com/amp/enterprise-governance and ctwo.com/amp/universal-orchestration; learn.microsoft.com/en-us/connectors/ctworead 2026-10-12

Redwood holds ISO/IEC 27001, SOC 2 Type II and CSA STAR Level I. RunMyJobs signs users in through SAML 2.0 single sign on with any identity provider that offers a public metadata URL, carrying each user's roles and groups across, and custom roles give named users access to specific workflows and queues.

Access controls and partition isolation apply to every AI initiated action as they do to people, credentials are scoped to each workflow step, the MCP server authenticates with OAuth 2.0 and the REST API with an API key or an OAuth token. A customer can revoke Redwood support staff's access entirely or by region, and connections from on premises agents run over TLS 1.3.

Sourceredwood.com/trustread 2026-10-12

C TWO has held SOC 2 Type II since 2024. Access to the platform is role based, and a central store holds every robot, agent and system credential with rotation and an audit of its use. Policies enforce security requirements and operational limits across every process and block unauthorized actions before they run. Whether staff can sign in through the company's own identity provider is not public.

Sourcectwo.com/amp/enterprise-governance, ctwo.com/amp/autonomous-operations and the 2024 C TWO SOC 2 Type 2 announcementread 2026-10-12

A real time audit log covers every action by the customer's staff and by Redwood's, and a single operational record links the initiator, agent, workflow, approvals, changes and systems touched by each agent initiated action.

With the auditing module, rules record every change to workflows and triggers, either as a diff or as a full copy that can be rolled back.

Redwood Insights dashboards show job, queue and server health and failure trends, process forecasting shows what will run and when, and the Operations Agent sends alerts with job history, downstream impact, an SLA countdown and a recommended next step.

Sourceredwood.com/trustread 2026-10-12

Every action, change, execution, escalation and exception is logged across technologies, so each process and task carries an end to end trail, and flows write their own session and item logs into C TWO as they run.

Live session telemetry and SLA tracking sit beside a real time digital twin of how work moves across robots, APIs, AI agents and people, with throughput, success and failure rates and average handling time for every process. Hundreds of prebuilt dashboards can be tailored by audience, exported as CSV or PDF or sent by email on a schedule. What an agent reasoned inside its own platform stays in that platform's logs.

Sourcectwo.com/amp/enterprise-governance, ctwo.com/amp/real-time-intelligence and the Microsoft Learn C TWO connector referenceread 2026-10-12

RunMyJobs runs as SaaS on AWS across nine global regions with a 99.95% uptime guarantee, and each customer selects the AWS region that hosts its environment. European customers land in EU-WEST-1 by default and can choose another region such as EU-CENTRAL-1.

Each customer gets a dedicated zone with its own storage and networking, databases stream to every availability zone in the region for near zero data loss, and a customer can limit which Redwood support region may reach its environment. Agents inside the customer's network open the connections to on premises systems, so no inbound access is needed.

Sourceredwood.com/trustread 2026-10-12

A customer runs C TWO in C TWO Cloud, on a C TWO hosted address, or on its own servers on premises, and each tenant's API is addressed by division in both shapes. The Bot Agent on each robot machine reaches the platform over outbound connections only, so robots in the cloud or on premises need no inbound firewall rules, and C TWO supports high availability for large estates. C TWO Cloud's hosting region is not public.

SourceMicrosoft Learn C TWO connector reference, the C TWO Bot Agent post and ctwo.com/amp/autonomous-operations; learn.microsoft.com/en-us/connectors/ctworead 2026-10-12

Every RunMyJobs subscription includes enterprise connectors and templates, installed and kept current from a catalog inside the product. Ready workflow templates cover utilities, retail and manufacturing, and an agentic workflows library turns existing workflows into tools an AI agent can use. The Operations Agent comes ready to monitor the estate without being built by the customer.

Sourceredwood.com/pricingread 2026-10-12

C TWO ships orchestration, governance and intelligence as one platform, and the working parts are the customer's own, such as SLA requirements per process, governance rules, queue states and underperformance profiles. The reporting comes with hundreds of prebuilt dashboards. Beyond those dashboards, a team sets C TWO up from its own processes, with no ready made agents or automations to switch on.

Sourcectwo.com/amp, ctwo.com/amp/real-time-intelligence and the Microsoft Learn C TWO connector referenceread 2026-10-12

A workflow step can call OpenAI through the ChatGPT connector, which lists the models open to the customer's own OpenAI account and lets the builder pick one for each request, and an Azure Machine Learning connector submits and monitors the customer's own ML jobs. That choice covers steps a customer builds. Which models power RangerAI, the Operations Agent and Agent Studio is not disclosed, and other model makers have no connector of their own.

Sourcedocumentation.redwood.com/extensions/content/chatgpt.htmread 2026-10-12

C TWO chooses which worker handles an item, and when that worker is an AI agent, the agent runs on whatever model its own platform uses. C TWO's prioritization and forecasting models are unnamed, and a customer cannot pick or swap the model behind them.

Sourcectwo.com/amp and ctwo.com/amp/autonomous-operationsread 2026-10-12

Developers get a documented REST API, with Swagger reference pages, that submits, resubmits and force starts processes, raises and clears events and works with workflow and schedule objects, signing in with an API key or an OAuth 2.0 token that RunMyJobs checks against the customer's own identity provider. SAP Build Process Automation and Joule skills call it that way.

The RunMyJobs MCP server adds more than 50 governed tools over OAuth 2.0 for Microsoft Copilot, SAP's Joule, Claude Code, Cursor and other compatible assistants, to submit and monitor jobs, raise events, restart failed workflows, promote configurations from test to production and check deployed versions, though its endpoint and full tool list are not public.

Sourcedocumentation.redwood.com/extensions/content/inboundrestextension.htmread 2026-10-12

C TWO exposes a REST API on each customer's own host, addressed by division, with bearer token authentication through service account tokens for production and personal access tokens for testing, both issued in the product and shown once. C TWO's own connector for Power Automate, Power Apps, Logic Apps and Copilot Studio, in preview, covers session triggers, completion and failure reporting, session logs, timeouts and graceful stop checks, universal queue items, states, tags and attachments, and human in the loop forms. The wider API reference sits in a knowledge base open only to customers.

Sourcelearn.microsoft.com/en-us/connectors/ctwo, the C TWO connector referenceread 2026-10-12

Each subscription includes up to three pre production environments, and Redwood's practice is separate development, test and production instances, with workflows promoted between them as packaged exports, by a right click or by a promotion process, and a test import that checks a package compiles before anything is saved. Upgrades reach development first and production last. RangerAI helps troubleshoot failures. A team tests an agent step by running it in those environments, with no scored check of what the agent decided.

Sourceredwood.com/pricingread 2026-10-12

C TWO measures operations as they run. Cross technology value reporting compares the cost and performance of RPA, APIs, AI agents and Power Automate, the Optimization Center points out inefficiencies with suggested improvements, and predictive intelligence flags SLA risks and likely failures before they hit. A team can see which kind of worker handles a process best, but a change to an SLA, routing rule or governance policy goes live without a test run first.

Sourcectwo.com/amp/real-time-intelligence and the C TWO new product features postread 2026-10-12

RunMyJobs reaches systems through APIs, connectors and agents on customer servers. It can open a full Windows desktop session over RDP so a program that needs its window can run, but driving that program is left to the customer's own script, and other screen work is left to the UiPath robots it triggers and monitors.

Sourceredwood.com/connectors/uipathread 2026-10-12

The robots C TWO manages click and type through screens, and C TWO itself does not. It dispatches, watches and recovers those workers, and the Bot Agent on each machine reboots it and reports on virtual desktop performance and the processes and applications running, all through system controls. When a screen change breaks a robot, C TWO notices, reports and reroutes the work.

SourceC TWO Bot Agent post and ctwo.com/amp/autonomous-operations; ctwo.com/blog/c-two-bot-agent-secure-and-seamless-bot-managementread 2026-10-12