Pointee vs C TWO (2026)

Through UiPath's API and webhooks, Pointee connects to UiPath Orchestrator in the cloud or on premises, back to Orchestrator 2021.10, and brings Blue Prism, Automation Anywhere and Power Automate robots under the same layer, where Pointee for RPA reassigns tasks, restarts stuck virtual machines and recovers failed runs.

Workflows reach SAP, Oracle, Microsoft Dynamics and most other ERP systems by API or file, and a team can plug in any API, AI platform, RPA bot or other tool it already uses. Once a request is approved, the agent acts on its own in those systems, posting an invoice to the ERP, provisioning access or creating a vendor record, and agents built in Pointee read invoices, forms, emails and contracts before passing the results on.

Sourcemarketplace.uipath.com/listings/pointeeread 2026-10-13

C TWO builds no robots or agents of its own and works through the platforms a customer already owns, naming UiPath, SS&C Blue Prism, Automation Anywhere and Microsoft Power Automate beside custom AI agents and direct API calls. It acts inside them, starting, stopping and restarting processes, moving work between resources and, through the Bot Agent on each robot machine, rebooting a frozen or offline machine before resuming the work.

Its connector for Power Automate, Power Apps, Logic Apps and Copilot Studio runs both ways, so a flow starts when C TWO dispatches a session, and those platforms can create, lock, retry and defer items in C TWO's queues. Incidents open tickets in the customer's support tools. Beyond those four platforms, which others C TWO supports is shared with customers only.

Sourcectwo.com/amp/universal-orchestration, the C TWO Microsoft Marketplace listing, the C TWO Bot Agent post and the Microsoft Learn C TWO connector referenceread 2026-10-12

Workflow automation runs a process as a live workflow across human tasks, AI agents and the APIs and bots a company already has, starting from the process as it runs today and replacing manual steps with AI one task at a time. The canvas models conditions, parallel work, races, loops and sequences, and a single workflow can run asynchronously for weeks or months.

A patent pending engine routes work on each agent's live telemetry and source code as well as its outputs and reroutes human tasks when they stall, and for RPA estates dynamic orchestration reorders and reassigns tasks across the bot fleet so the most critical work finishes on time.

Sourcepointee.com/workflow-automationread 2026-10-13

Universal Orchestration routes every work item on its own to whichever robot, AI agent, API, Power Automate flow, virtual machine or person fits best on live performance, availability, cost and SLA pressure, and reroutes it as conditions change.

Universal queues give each item a known state, priority and deadline, with custom states a team defines, and items can be locked, retried as a new attempt or deferred to a set time. When a step fails, the platform recovers it and moves the work elsewhere, and governance rules apply SLA priorities, security requirements and operational limits across every process. How a robot or agent carries out its step stays in the platform that runs it, since C TWO decides who does the work and when.

Sourcectwo.com/amp/universal-orchestration, ctwo.com/solutions-universal-orchestration and the Microsoft Learn C TWO connector referenceread 2026-10-12

Work reaches Pointee as it arrives. Requests are picked up from email, a form or the ERP the moment they appear, incoming emails are classified, extracted and routed, and business users raise new automation requests through a guided intake form. Recurring work such as monthly reporting runs on a schedule once it is automated. Pointee for RPA listens to UiPath Orchestrator through webhooks, and Guardian Agents watch every automation around the clock, opening an incident the moment one of their rules trips.

Sourcepointee.com/workflow-automationread 2026-10-13

Work starts on events and service levels, not a fixed timetable. Runs fire from API calls, time, Power Automate and human input, and the prioritization engine starts and stops processes to protect each deadline as volumes and priorities shift.

Outside systems add work by creating items in a universal queue through the API or the Power Automate connector, and a C TWO task exposed as a flow starts a Power Automate flow whenever C TWO dispatches a session.

Failures start their own path, so a frozen or offline machine, a terminated process or a session running too long sets off recovery, and a problem that persists raises an alert and bars the process from taking more work. Planned downtime moves work to other resources on its own.

Sourcectwo.com/amp/universal-orchestration, ctwo.com/amp/autonomous-operations and the Microsoft Learn C TWO connector referenceread 2026-10-12

Process discovery builds a lasting process map from AI interviews held by text, voice, a shared screen or a meeting bot in Teams calls, from documents and SOPs, from desktop task capture that records the clicks and steps nobody wrote down, and from process mining event logs, and every proposed step points back to the interview or file behind it.

Agents read each document they handle with built in document understanding, and a built in assistant answers plain language questions over Pointee's own operational data. Agents at work draw on the documents in front of them rather than on a searchable library of company knowledge.

Sourcepointee.com/discoveryread 2026-10-13

C TWO holds operational data, not documents. Universal queues, item states, credentials, governance rules and execution history drive its routing, forecasting and reporting, and its process intelligence reads that telemetry to flag SLA risks and likely failures before they land. A customer has nowhere in C TWO to load documents for an agent to search, so any grounding belongs to the AI agents C TWO routes work to, which the customer builds elsewhere.

Sourcectwo.com/amp/real-time-intelligence and ctwo.com/amp/autonomous-operationsread 2026-10-12

Each case keeps its status and a full record of every action by a person or an agent, and the AI assisted inbox brings up the context a user needs for the task in front of them. Nothing carries an agent's lessons from one case to the next beyond that case record.

Sourcepointee.com/workflow-automationread 2026-10-13

What C TWO keeps is the record of the work. Each queue item carries its data, tags, attachments, item logs and every attempt, a retry resets the data to its original value under a new attempt, and history stays available for compliance and reporting. An agent picking up an item gets that item's data, and anything it remembers between items lives in the agent's own platform.

SourceMicrosoft Learn C TWO connector reference and ctwo.com/amp/enterprise-governance; learn.microsoft.com/en-us/connectors/ctworead 2026-10-12

Teams choose which steps run on their own and which always wait for sign off, and can change that for each workflow, alongside safety checkpoints and rules for when a person steps in. Where an agent reads a field with high confidence it posts directly, and where confidence is lower it flags the field for review instead of guessing.

People review or approve agents' output and decisions in custom apps built for each workflow, every approval lands in an exportable audit trail, and when an agent misbehaves the team chooses whether a Guardian Agent quarantines it on its own or alerts people in Slack or Teams.

Sourcepointee.com/workflow-automationread 2026-10-13

People share the queues with robots and agents, so a work item can be routed to a person as its handler. When a robot or flow needs help, it opens a human in the loop form in C TWO with a title, an introduction, the fields to fill and a deadline, tied to the work item, and assigns it to a user, who completes it before the digital worker carries on. Forms can be reassigned and searched by status, policies block unauthorized actions before they run, a process that keeps failing is barred from taking work until someone steps in, and every approval is logged.

SourceMicrosoft Learn C TWO connector reference, ctwo.com/amp/enterprise-governance and ctwo.com/amp/universal-orchestration; learn.microsoft.com/en-us/connectors/ctworead 2026-10-12

Pointee holds SOC 2 and builds on Microsoft Azure's security mechanisms. Organizations get granular role based access control, with users managed through the company's own Active Directory, and process discovery adds OIDC single sign on with team level access policies on every process library.

Discovery data is encrypted with AES 256 at rest and TLS in transit, with keys managed in the customer's own cloud key vault, an outside specialist runs regular penetration tests, and the data processing terms commit Pointee to return and destroy personal data within 14 days of a contract ending. Pointee aligns its controls with GDPR, NIS2 and the EU AI Act.

Sourcepointee.com/pointee-for-rparead 2026-10-13

C TWO has held SOC 2 Type II since 2024. Access to the platform is role based, and a central store holds every robot, agent and system credential with rotation and an audit of its use. Policies enforce security requirements and operational limits across every process and block unauthorized actions before they run. Whether staff can sign in through the company's own identity provider is not public.

Sourcectwo.com/amp/enterprise-governance, ctwo.com/amp/autonomous-operations and the 2024 C TWO SOC 2 Type 2 announcementread 2026-10-12

Every request, decision, reminder and timestamp, whether it comes from a person or an AI agent, goes into a single trail a team can search and export, and each case shows where it stands.

Automation teams get operational data to troubleshoot agents, see where processes slow down and measure the return on each automation, down to how each case's time splits between machine work, waiting on a person and sitting idle.

When something breaks, Pointee traces the root cause and keeps an incident record with the evidence attached, and Pointee for RPA adds real time alerts, trend forecasts and automatic reports for business owners.

Sourcepointee.comread 2026-10-13

Every action, change, execution, escalation and exception is logged across technologies, so each process and task carries an end to end trail, and flows write their own session and item logs into C TWO as they run.

Live session telemetry and SLA tracking sit beside a real time digital twin of how work moves across robots, APIs, AI agents and people, with throughput, success and failure rates and average handling time for every process. Hundreds of prebuilt dashboards can be tailored by audience, exported as CSV or PDF or sent by email on a schedule. What an agent reasoned inside its own platform stays in that platform's logs.

Sourcectwo.com/amp/enterprise-governance, ctwo.com/amp/real-time-intelligence and the Microsoft Learn C TWO connector referenceread 2026-10-12

Pointee for RPA deploys either on premises or in Pointee's cloud, so its data stays in the customer's own environment or on the Pointee platform, and an on premises utility collects UiPath Orchestrator data where a direct API connection is not possible. Pointee's own cloud runs on Microsoft Azure with data processed under Czech and EU law, and Workflow automation, Process discovery and Guardian Agents are sold as that hosted service. Which Azure region hosts them is not public.

Sourcepointee.com/pointee-for-rparead 2026-10-13

A customer runs C TWO in C TWO Cloud, on a C TWO hosted address, or on its own servers on premises, and each tenant's API is addressed by division in both shapes. The Bot Agent on each robot machine reaches the platform over outbound connections only, so robots in the cloud or on premises need no inbound firewall rules, and C TWO supports high availability for large estates. C TWO Cloud's hosting region is not public.

SourceMicrosoft Learn C TWO connector reference, the C TWO Bot Agent post and ctwo.com/amp/autonomous-operations; learn.microsoft.com/en-us/connectors/ctworead 2026-10-12

Guardian Agents come ready to watch every automation for drops in output quality, failures, cost spikes and security risks, and run remediation playbooks such as a version rollback followed by a health check and a notice to the team. Ready made solutions cover internal approvals for invoices, requisitions and access requests, invoices and orders posted to an ERP, and monthly reporting.

Sourcepointee.comread 2026-10-13

C TWO ships orchestration, governance and intelligence as one platform, and the working parts are the customer's own, such as SLA requirements per process, governance rules, queue states and underperformance profiles. The reporting comes with hundreds of prebuilt dashboards. Beyond those dashboards, a team sets C TWO up from its own processes, with no ready made agents or automations to switch on.

Sourcectwo.com/amp, ctwo.com/amp/real-time-intelligence and the Microsoft Learn C TWO connector referenceread 2026-10-12

Agent work is metered in credits per case and routed on each agent's telemetry and code. A team can move a step to a cheaper model tier, as an insurer did when classification was spending most of each case's credits on a frontier model, but Pointee keeps the makers and models behind those tiers to itself.

Sourcepointee.com/workflow-automationread 2026-10-13

C TWO chooses which worker handles an item, and when that worker is an AI agent, the agent runs on whatever model its own platform uses. C TWO's prioritization and forecasting models are unnamed, and a customer cannot pick or swap the model behind them.

Sourcectwo.com/amp and ctwo.com/amp/autonomous-operationsread 2026-10-12

Teams use Pointee through its web app, and its own API calls run outward to UiPath Orchestrator and to a company's systems. A developer has no public API or SDK for driving Pointee itself.

Sourcepointee.comread 2026-10-13

C TWO exposes a REST API on each customer's own host, addressed by division, with bearer token authentication through service account tokens for production and personal access tokens for testing, both issued in the product and shown once. C TWO's own connector for Power Automate, Power Apps, Logic Apps and Copilot Studio, in preview, covers session triggers, completion and failure reporting, session logs, timeouts and graceful stop checks, universal queue items, states, tags and attachments, and human in the loop forms. The wider API reference sits in a knowledge base open only to customers.

Sourcelearn.microsoft.com/en-us/connectors/ctwo, the C TWO connector referenceread 2026-10-12

Guardian Agents hold each agent to a running baseline after every release.

At a bank, a new version of a document verification agent pushed credits per case from a seven day baseline of 38 to a running mean of 340, and the Guardian Agent opened an incident after 47 cases, rolled the agent back within half an hour and notified the owner, and the fix went out behind a 5% canary with a cap of 60 credits per case.

At an insurer, Pointee read the time and credits behind each step and proposed three changes as one click actions, which cut credits per case from 41 to 24. KPIs set during discovery fill with live values once agents run and feed back into the next round of discovery.

Sourcepointee.com/case-study-banking-agent-regressionread 2026-10-13

C TWO measures operations as they run. Cross technology value reporting compares the cost and performance of RPA, APIs, AI agents and Power Automate, the Optimization Center points out inefficiencies with suggested improvements, and predictive intelligence flags SLA risks and likely failures before they hit. A team can see which kind of worker handles a process best, but a change to an SLA, routing rule or governance policy goes live without a test run first.

Sourcectwo.com/amp/real-time-intelligence and the C TWO new product features postread 2026-10-12

The robots Pointee manages click through applications, while Pointee restarts their virtual machines and reassigns their work without touching a screen. During discovery the AI interviewer can watch a user share a screen and desktop task capture records clicks and steps, and both only observe.

Sourcepointee.com/pointee-for-rparead 2026-10-13

The robots C TWO manages click and type through screens, and C TWO itself does not. It dispatches, watches and recovers those workers, and the Bot Agent on each machine reboots it and reports on virtual desktop performance and the processes and applications running, all through system controls. When a screen change breaks a robot, C TWO notices, reports and reroutes the work.

SourceC TWO Bot Agent post and ctwo.com/amp/autonomous-operations; ctwo.com/blog/c-two-bot-agent-secure-and-seamless-bot-managementread 2026-10-12