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Paragon

Also known as: useparagon

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Entry pricePlatform and Enterprise plans, priced by Connected Users; custom quoteFull pricing detail

Integration infrastructure for AI products: managed ingestion with RAG permissions, one API and MCP server for hundreds of agent actions, event forwarding and an embedded workflow builder.

Paragon is integration infrastructure for AI products: one layer that connects a company's own product to the third-party tools its customers already run, so an agent can read their data and act in their apps without the builder writing a connector for every app.

It ships three products, all included on every plan. Managed Sync runs fully managed ingestion pipelines over each end user's files, CRM records, tickets and accounting data, with backfill, incremental sync, failure recovery and normalized schemas, plus a Permissions API that carries the source system's access control into the customer's RAG.

ActionKit is one API and MCP server exposing hundreds of integration actions with agent-optimized schemas and real-time execution, so an agent can act in a user's Salesforce, Slack, Jira or Google Workspace. Workflows is an embedded iPaaS for asynchronous integration logic, authored in TypeScript or a low-code editor and started by app events, third-party webhooks, an integration being enabled or a schedule. Paragon also forwards third-party events to an agent so it can respond in the background.

Authentication runs through a managed Connect Portal, which handles OAuth and API keys per end user and lets the customer control which workflows each user or group sees. Monitoring records connections, tool calls with payloads, trigger events and step-by-step workflow executions, and routes them onward to Slack, Datadog, New Relic or Sentry.

Release Environments and versioned releases put integration changes behind a test-and-deploy path that names breaking changes. Paragon runs in its own cloud or on the customer's infrastructure, states SOC 2 Type II, HIPAA and GDPR compliance, and prices by Connected Users through a custom quote. It is the layer beneath an agent, not the agent: it does not run models, keep agent memory or drive a browser.

Vendor details

Canonical URL

https://www.useparagon.com

Category

Agent infrastructure

Subcategory

Integration infrastructure for AI agents

Funding status

Independent, headquartered in Los Angeles.

Company status

independent

Use cases & customers

Primary use cases

integration tools for AI agentsembedded iPaaS for SaaS productsRAG ingestion of user dataevent-driven agent triggers

Target customers

startupsmid-marketenterpriseAI product teams

Deployment options

SaaScloudself hosted

Integrations

Managed connectors across CRM, email, calendar, file storage, project management and ticketing, exposed to agents as hundreds of ActionKit actions through one API or a self-hostable MCP server, with agent-optimized action schemas, event subscriptions for any user integration event, Managed Sync ingestion pipelines with a Permissions API for RAG, and authentication handled by the managed Connect Portal. Monitoring events route to Slack, Datadog, New Relic and Sentry.

In practice

Your AI agent is only as useful as the tools it can reach, but building and maintaining a connector for every customer's CRM, inbox and ticketing system does not scale. ActionKit gives the agent hundreds of prebuilt actions across managed connectors from one API or MCP server.

Your agent needs to act the moment something changes in a user's tools, not just when asked. Paragon forwards third-party events to your agent from one subscription API, with normalized webhook handling across integrations.

You want to ground an agent in each user's own documents and records, without leaking what they cannot see. Managed Sync ingests their files and records on a schedule and the Permissions API carries the source system's access control into your retrieval.

Agentic Index coverage score

10.0 / 14 capabilities · 71%

Integrations & Tool Calling Full

ActionKit is one API and MCP server giving an agent hundreds of integration actions across Paragon's connectors, with a uniform interface, agent optimized action schemas and real time execution. The Connect Portal handles OAuth and API key authorization per end user, so each action runs as that user and agents take authenticated action in the user's own SaaS tools.

Sourcedocs.useparagon.com/learn/actionkitread 2026-09-22

Workflow Orchestration Full

Workflows is Paragon's embedded iPaaS for event driven automations, with integration logic authored in TypeScript or a low code editor. A workflow can start from the customer's app, third party webhooks, an integration enabled event, a scheduler or another workflow, and API resources supply reusable triggers and steps. Steps are sequenced, branched and routed deterministically, executions can be reviewed step by step in Monitoring, and CI/CD and Git repo sync are supported.

Sourcedocs.useparagon.com/learn/workflowsread 2026-09-22

Knowledge Grounding & RAG Full

Managed Sync runs fully managed ingestion pipelines over each end user's third-party sources (files, CRM records, tickets, accounting data) with automatic backfill, incremental sync, failure recovery and normalized schemas, scaling to hundreds of millions of records, and a Permissions API enforcing the source system's access control on the ingested data for RAG; records and file content are then queryable through the Sync API. The synced store persists, scales past any context window and stays queryable.

Sourcedocs.useparagon.com/learn/managed-syncread 2026-09-22

Human Oversight & Guardrails Partial

End users authorize each integration for themselves in the Connect Portal and can be shown or particular workflows through Workflow Permissions, and the customer controls which actions its product exposes. Those settings limit what an agent may do, but no step where a person reviews, approves or validates an agent action before it commits is documented.

Sourcedocs.useparagon.com/connect-portal/workflow-permissionsread 2026-09-22

Security, Identity & Governance Full

The homepage states SOC 2 Type II, HIPAA and GDPR compliance, the plans list GDPR and SOC 2 compliance as a feature, and a Trust Center and security documentation cover encryption standards, access control and a signable DPA. On the access side there is SAML based SSO on Enterprise, managed OAuth and API key authorization per end user through the Connect Portal with signed user tokens, and workflow permissions restricting which users or groups see which integrations.

Sourceuseparagon.com/pricingread 2026-09-22

Observability & Auditability Full

Monitoring gives per-event visibility across the integration stack: searchable atomic logs of every project event, ActionKit tool-call logs with payloads inspected in real time, trigger subscription events and payloads, workflow executions with step-by-step breakdowns and failure details, and a Connected Users dashboard of each user's connection health. Events route to the customer's own stack through Event Destinations (Slack, Datadog, New Relic, Sentry) and the Task History API.

Sourcedocs.useparagon.com/monitoring/overviewread 2026-09-22

Memory & State Persistence Not documented

Each connected user's authorization and synced third party records persist, but no memory layer that keeps an agent's state or a user's context across runs is documented in Managed Sync, ActionKit, Workflows or the docs. The synced data store holds records, not agent memory with a stated scope or lifetime.

Sourcedocs.useparagon.com/learn/managed-syncread 2026-09-22

Deployment & Data Residency Full

Hosting runs either in Paragon's own cloud or entirely on the customer's infrastructure. The docs carry an on premises hosting section with a managed instance configuration, and the pricing page lists self hosting and forward deployment on Enterprise.

Sourcedocs.useparagon.com/on-premise/hosting-paragon-on-premiseread 2026-09-22

Prebuilt Agents, Templates & Packs Not documented

The connector catalog and action library give an agent actions to call, which is integration capability rather than a packaged asset, and the use case library publishes implementation guides rather than assets a buyer adopts. No ready made workflows, templates or role specific agents of Paragon's own are documented.

Sourceuseparagon.com/use-case/libraryread 2026-09-22

Triggers & Channel Coverage Full

Third party events are forwarded to the customer's agent so it can work in the background and respond to what happens in a user's tools, with one API to subscribe to any user integration event and normalized webhook policies across integrations. Workflows can be started by app events, integration webhooks, an API resource webhook or a scheduler, so work begins without a person asking.

Sourceuseparagon.comread 2026-09-22

Model Flexibility & Routing Full

Paragon serves integration actions to whatever model or framework the customer runs. ActionKit is delivered as an API or MCP server with agent optimized schemas and is used from the customer's own agent code, and the product pages name no model of Paragon's own, so the model is the customer's choice throughout.

Sourceuseparagon.comread 2026-09-22

APIs, SDKs & MCP Extensibility Full

The platform is built for developers. Its APIs and SDKs include a front end Connect SDK, headless Connect Portal APIs, the ActionKit and Sync APIs with published OpenAPI specs, a Permissions API and a Task History API. Builders also get a custom integration builder, custom actions, a hosted demo environment and a self hostable MCP server.

Sourcedocs.useparagon.com/llms.txtread 2026-09-22

Testing, Debugging & Optimization Partial

Changes move through Release Environments, which test and deploy them before production, and versioned releases name breaking changes. A hosted demo environment and an ActionKit playground let teams try actions, and logs help debug failures. No way to score a change, such as test cases, a pass rate or a judge verdict, is documented.

Sourcedocs.useparagon.com/deploying-integrations/release-environmentsread 2026-09-22

Browser & Computer Use Not documented

Paragon reaches third party apps through their APIs and its own connectors. No browser, desktop or remote computer session that Paragon runs for an agent is documented, and no headless fetch or third party browser engine is wired in.

Sourcedocs.useparagon.com/learn/actionkitread 2026-09-22

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Recent platform changes

2026-09-12·Deployment / data residencyVerified

Paragon introduced Versioned Releases for its integration platform. Each release summarizes every change since the last one and warns about breaking changes that would affect existing users.

Bears on: Deployment / data residency

View source
2026-08-27·IntegrationsVerified

Paragon launched Smart Rate Limits to manage and optimize API requests across its integration infrastructure. The feature automatically handles rate limiting complexities when interacting with various third-party SaaS APIs.

Bears on: Integrations

View source
2026-08-25·MCP / tool calling / APIVerified

Paragon introduced its managed Model Context Protocol (MCP) server to connect AI products to over 130 third-party integrations. The server provides embedded in-chat authentication, multi-tenant isolation, and native OpenAI function calling JSON support.

Bears on: MCP / tool calling / API

View source
View all 3 changes for Paragon →Tracked since Aug 2026 · Verified from public vendor sources

Pricing

Platform and Enterprise plans, priced by Connected Users; custom quote

Connected Users (customer tenants using integrations), with default usage built in per plan

Free tierTrial available

What is public

The plan structure and what each plan includes are public, and all three products are on every plan. No price is published: the pricing page routes to a custom quote.

Billing mechanics

A platform subscription with default usage included, scaled by Connected Users, the customer's own tenant organizations using integrations. All three products are on every plan; Enterprise adds deployment, security and support terms. Quotes come through sales.

Cost watchouts

Cost tracks the number of customer tenants connecting integrations rather than the number of calls, so a wide, lightly used rollout can cost more than a deep one. Self-hosting, SAML SSO, dynamic field mapping and SLAs sit on Enterprise.

Variable cost rationale

Embedded integration pricing typically scales with the number of connected active users or integration volume on top of a platform tier, so cost grows as adoption of the integrations spreads across a customer's user base.

Additional watchouts

Confirm how pricing scales with connected active users and integration volume, and whether self hosting changes the commercial terms.

Overage / add-ons

Each plan includes default usage based on the number of Connected Users; beyond that, terms are quoted.

Sales call required

Mixed (some tiers require a call)

Free / trial

Free trial and a hosted demo environment for building and testing

Lowest paid plan

Platform, priced by Connected Users; no published rate

Key ambiguities

No rate is published for either plan; the pricing page routes to a custom quote, so the cost per Connected User and any included usage come from sales.

Agentic Index verified 2026-09-22

Alternatives to Paragon

The closest documented capability profiles to Paragon among agent infrastructure platforms tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

  • Sourcegraph11.0 / 14Adds documented Memory & State Persistence and Prebuilt Agents, Templates & Packs
  • Cartesia10.5 / 14Adds documented Memory & State Persistence and Prebuilt Agents, Templates & Packs
  • Metorial8.0 / 14A lighter documented profile than Paragon
  • Thread AI11.0 / 14Adds documented Memory & State Persistence and Prebuilt Agents, Templates & Packs
  • xpander.ai12.0 / 14Adds documented Memory & State Persistence and Prebuilt Agents, Templates & Packs
  • C TWO8.5 / 14Fuller documented coverage on Human Oversight & Guardrails

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

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