Agentic Index
Kubiya vs RunWhen (2026)
Both orchestrate agents doing operations work and they meet engineers in different places. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Kubiya is an agentic engineering platform driven by natural language commands in Slack and Teams, with Terraform and CI/CD automation and role based access control, documenting 12 of 14, the strongest card in this lane. RunWhen orchestrates SRE agents through automated troubleshooting workflows, with open source Skills and a free local edition, at 10.5. Kubiya for conversational breadth and access control, RunWhen for open, composable troubleshooting you can read and extend.
On the Agentic Index production ops ranking, neither Kubiya nor RunWhen clears the bar, which asks for all five resolution loop capabilities documented in full. Neither documents observability and auditability in full. 10 of the 39 vendors in the lane clear it. See the production ops ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Kubiya and RunWhen are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Kubiya if
- Documented coverage is the deepest in the lane and role based access control is a requirement.
- Slack and Teams as the interface means adoption does not require training.
- Terraform and CI/CD automation are in scope alongside incident work.
Choose RunWhen if
- Open source Skills mean your team can read, fork and contribute the troubleshooting logic.
- A free local edition lets you evaluate against your real systems at no cost.
- You want composable troubleshooting workflows rather than a conversational platform.
| At a glance | Kubiya | RunWhen |
|---|---|---|
| Category | SRE / DevOps agent | SRE / DevOps agent |
| Entry price | Contact sales / marketplace (enterprise) | Open-source Skills + free RunWhen Local; platform pricing not public |
| Free / trial | Sign up / marketplace | Free open-source CodeCollections + RunWhen Local; no long-term commitment |
| Pricing confidence | contact only | public partial |
| Feature | K Kubiya |
R RunWhen |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Full / Explicit | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Partial |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Full / Explicit | Full / Explicit |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | K Kubiya |
R RunWhen |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales / marketplace (enterprise) | Open-source Skills + free RunWhen Local; platform pricing not public |
|
Pricing confidence How public the numbers are |
Contact only | Public, partial |
|
Billing Primary billing axis |
— | — |
|
Variable cost Workload / overage exposure |
High variable cost | Low variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
Free tierTrial
|
|
Buying motion Self-serve vs sales call |
Mixed | Mixed |
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