Agentic Index
Cyara vs Hamming AI (2026)
Both vendors last verified
Both test conversational agents by talking to them. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Hamming simulates thousands of test calls and chats and monitors production conversations with more than fifty metrics, with every plan through sales and a free sign up to start testing. Cyara is the established CX assurance platform that added agentic testing and governance, using AI test agents to test other agents across voice and digital channels with AI Trust modules catching compliance, bias and hallucination risk before customers do. Hamming is the testing specialist. Cyara brings an assurance practice enterprises already recognize.
On the Agentic Index agent infrastructure ranking, neither Cyara nor Hamming AI clears the bar, which asks for all five production contract capabilities documented in full. Cyara documents one of the five in full; Hamming AI does not document model flexibility and routing in full. 33 of the 186 vendors in the lane clear it. See the agent infrastructure ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Cyara and Hamming AI are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 1,084 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Cyara if
- Goal based scoring of whether the bot finished the customer's task is how you want to judge it.
- Your risk function wants compliance, bias and hallucination checks before customers meet the bot.
- An established assurance vendor is easier to justify than a specialist startup.
Choose Hamming AI if
- Voice is the product and fifty plus metrics is the depth you need.
- Simulating thousands of calls before launch is the specific capability you are buying.
- A free sign up lets you run a first test before committing to anything.
| Feature | C Cyara |
H Hamming AI |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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CyaraIntegrations & Tool Calling Through API, NLP and end to end connectors, Cyara Botium connects to more than 55 conversational AI platforms, including Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance and custom LLM agents, and works across CCaaS, UCaaS and CRM stacks. These connectors let Cyara drive and read the customer's bots under test. Cyara names no integration through which an agent reads or writes other business systems. SourceCyara, cyara.com Botium page and homepageread 2026-09-21 |
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Hamming AIIntegrations & Tool Calling Agents built on Vapi, Retell, ElevenLabs, LiveKit, Pipecat and Twilio are reached over SIP or WebRTC so Hamming can call them. Hamming also ingests OpenTelemetry data and alerts through Slack, PagerDuty and email. These connections reach the customer's agent under test and send results out. Hamming names no integration through which an agent reads or writes business systems. SourceHamming, hamming.ai homepage and enterprise pageread 2026-09-21 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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CyaraWorkflow Orchestration Test agents in Cyara Botium simulate customer personas across scenarios, multi turn flows and branching logic. Cyara also assures end to end agentic and hybrid journeys, and load and peak runs, before go live. These are test journeys, and Cyara names no way for customers to compose their own workflows that sequence, branch, retry and route deterministic and agent steps. SourceCyara, cyara.com Botium page and homepageread 2026-09-21 |
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Hamming AIWorkflow Orchestration Voice and chat agents that customers build on other platforms are what Hamming tests and monitors. The agent's steps run on those platforms, and Hamming names no sequencing, branching, retries or routing of its own. SourceHamming, hamming.ai homepageread 2026-09-21 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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CyaraTriggers & Channel Coverage Continuous synthetic interactions against a customer's live AI agents catch regressions as soon as a model update ships. Botium runs automated tests on every build in CI/CD, and AI Trust monitors live interactions in real time. Testing starts on its own with each build, on a continuous schedule and on live traffic. SourceCyara, cyara.com homepage, Botium and AI Trust pagesread 2026-09-21 |
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Hamming AITriggers & Channel Coverage Health checks replay a golden set of calls every few minutes to detect drift or outages and send email and Slack alerts. Monitoring pages a human through Slack or PagerDuty when a live call goes wrong, and tests run in CI/CD on every pull request. SourceHamming, hamming.ai homepage FAQ and enterprise pageread 2026-09-21 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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CyaraKnowledge Grounding & RAG A customer's bot answers are checked against a trusted source, and Cyara pinpoints NLU training data gaps. It names no document ingestion, index, retrieval layer or knowledge API that grounds an agent in company data. SourceCyara, cyara.com AI Trust and Botium pagesread 2026-09-21 |
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Hamming AIKnowledge Grounding & RAG What Hamming tests is whether an agent completes expected outcomes and follows its instructions. Hamming names no document ingestion, index, retrieval layer or knowledge API that grounds an agent in company data. SourceHamming, hamming.ai homepageread 2026-09-21 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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CyaraMemory & State Persistence What Cyara stores is test results, monitoring data and dashboards about a customer's bots. It names no session, workflow or long term memory that an agent reads and writes through Cyara. SourceCyara, cyara.com Botium pageread 2026-09-21 |
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Hamming AIMemory & State Persistence Call recordings, transcripts, traces, test results and regression suites are kept for testing and monitoring. Hamming names no session, workflow or long term memory that an agent reads and writes. SourceHamming, hamming.ai homepage and enterprise pageread 2026-09-21 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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CyaraHuman Oversight & Guardrails On a customer's AI interactions, Cyara AI Trust applies automated policy checks and configurable compliance rules. It flags misuse, compliance violations and policy breaches with the reason and transcript so a team can act. Review happens after a response is produced, and Cyara names no approval step, checkpoint or block that holds an agent's action. SourceCyara, cyara.com AI Trust pageread 2026-09-21 |
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Hamming AIHuman Oversight & Guardrails Every call is audited against customer defined compliance guardrails for safety violations, prompt injection attempts and policy breaches, and Hamming pages a human through Slack or PagerDuty when a live call goes wrong. Review happens as or after a call runs. Hamming names no approval step, hold or block on the agent's action. SourceHamming, hamming.ai homepage FAQ and enterprise pageread 2026-09-21 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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CyaraSecurity, Identity & Governance For its own platform, Cyara names no certification or attestation, and no sign on, role, customer access or audit controls. Its AI Trust compliance and privacy modules test a customer's bots. SourceCyara, cyara.com homepage, legal page and AI Trust pageread 2026-09-21 |
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Hamming AISecurity, Identity & Governance Hamming is SOC 2 Type II certified and offers a HIPAA Business Associate Agreement. Customers get SSO with Okta, Azure AD and Google Workspace, role based access control per workspace, customer managed encryption keys for single tenant deployments, audit trails for every test and production call, and configurable retention with PII and PHI redaction. SourceHamming, hamming.ai enterprise page and homepageread 2026-09-21 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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CyaraObservability & Auditability Monitoring a customer's live AI interactions for hallucinations, unsafe responses and policy breaches, Cyara AI Trust reports vulnerability rates and violation trends, with drill down to the exact response, reason and turn by turn transcript behind every flag. Cyara's dashboards show agent health, coverage gaps, quality trends and compliance status. The transcripts show outputs, and Cyara does not say whether customers can inspect the agent's prompts, tool calls and retrieved knowledge. SourceCyara, cyara.com AI Trust page and homepageread 2026-09-21 |
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Hamming AIObservability & Auditability Every production call is monitored and scored in real time. Hamming shows the tool calls an agent made or skipped alongside the transcript, ingests OpenTelemetry traces, spans and logs, keeps complete audit trails for every test and production call with export to the customer's SIEM, and lets retention be configured per workspace from 7 days to unlimited. SourceHamming, hamming.ai enterprise page and homepageread 2026-09-21 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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CyaraDeployment & Data Residency The platform validates voice infrastructure across 145+ countries. Cyara does not say where the platform runs, whether it can be deployed in a customer's environment, or where data is kept. SourceCyara, cyara.com homepage and Botium pageread 2026-09-21 |
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Hamming AIDeployment & Data Residency Data residency is offered in the US, EU and UK, with EU clusters for GDPR. A single tenant deployment with dedicated infrastructure, customer managed encryption keys and complete data isolation can be provisioned in the customer's preferred region. SourceHamming, hamming.ai enterprise pageread 2026-09-21 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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CyaraPrebuilt Agents, Templates & Packs Alongside prebuilt connectors to conversational AI platforms, Cyara offers AI Trust test modules. It names no ready made agents, templates or packaged workflows a customer adopts for its own work. SourceCyara, cyara.com AI Trust and Botium pagesread 2026-09-21 |
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Hamming AIPrebuilt Agents, Templates & Packs Test scenarios are generated from a customer's prompt, and Hamming ships a curated adversarial suite and simulated caller voices in 65+ languages. Hamming names no ready made agents, templates or packaged workflows for a customer's own work. SourceHamming, hamming.ai homepageread 2026-09-21 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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CyaraModel Flexibility & Routing Whatever platform or model a customer's agents are built on, Cyara tests them, and it runs its own test agents internally. Cyara names no customer choice of the models it uses, no routing and no way to bring your own keys. SourceCyara, cyara.com homepageread 2026-09-21 |
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Hamming AIModel Flexibility & Routing Agents built on whatever models the customer uses can be tested, and Hamming scores calls with its own evaluators. Hamming does not say whether customers can choose or bring the models behind those evaluators. SourceHamming, hamming.ai homepage; docs.hamming.airead 2026-09-21 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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CyaraAPIs, SDKs & MCP Extensibility In CI/CD, Cyara Botium runs automated tests on every build, and it connects to customers' bots through API and end to end connectors. Cyara names no API or SDK for calling its platform from outside. SourceCyara, cyara.com Botium pageread 2026-09-21 |
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Hamming AIAPIs, SDKs & MCP Extensibility Teams can connect an agent through an API, and Hamming ingests OpenTelemetry traces, spans and logs and runs its tests in CI/CD on every pull request. The API and SDK reference for calling Hamming from outside sits behind a login. SourceHamming, hamming.ai homepage and enterprise pageread 2026-09-21 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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CyaraTesting, Debugging & Optimization Goal based tests in Cyara Botium score every interaction with a customer's AI agents and bots, across voice and chat, against a persona, domain and success criteria. Botium runs functional, regression, load and security tests in CI/CD on every build, and stress tests agents for prompt injection, hallucination, off brand behavior and data leaks. Its AI Trust modules check answers against a single source of truth (FactCheck), probe misuse, apply configurable compliance rules and analyze bias. Botium keeps testing and monitoring in production with dashboards. SourceCyara, cyara.com Botium, LLM-driven AI agent testing and AI Trust pagesread 2026-09-21 |
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Hamming AITesting, Debugging & Optimization From a voice or chat agent's system prompt, Hamming generates hundreds of test scenarios automatically. It runs up to 50,000 concurrent simulated calls with accents, interruptions, background noise and IVR trees, and scores them with more than 50 built in metrics and customer defined expected outcomes. Red teaming probes agents for prompt injection, jailbreaks and PII leakage. Tests run in CI/CD so a failing build never ships, and any failed production call becomes a permanent regression test. SourceHamming, hamming.ai homepage and enterprise pageread 2026-09-21 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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CyaraBrowser & Computer Use Voice, IVR, chat and messaging agents are tested through their channels and connectors. Cyara names no browser, desktop or computer control by an agent. SourceCyara, cyara.com homepage and Botium pageread 2026-09-21 |
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Hamming AIBrowser & Computer Use Simulated voice calls and chat sessions go to a customer's agent over SIP, WebRTC and platform connectors. Hamming names no browser, desktop or computer control by an agent. SourceHamming, hamming.ai homepageread 2026-09-21 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | C Cyara |
H Hamming AI |
|---|---|---|
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Entry price Lowest public entry point |
No public pricing; enterprise contracts are quoted through sales | All plans contact sales · start testing free |
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Pricing confidence How public the numbers are |
Contact only | Contact only |
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Billing Primary billing axis |
not published; enterprise contract likely scaled by channels, agents tested, or usage | Usage based, scaling with test and monitored call volume; exact rates not publicly disclosed |
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Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
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Free tier / trial Try before you buy |
No free tier
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No free tierTrial
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Buying motion Self-serve vs sales call |
Sales call | Mixed |
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Pricing verified When this pricing was last checked |
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