How much does Cyara cost?

Cyara publishes no pricing. As an established enterprise CX assurance platform, the motion is enterprise sales led. Rates were not retrievable from company pages.

What are the best alternatives to Cyara?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Cyara among agent infrastructure platforms are BAND, BotGauge, Hamming AI, Patronus AI. Each is graded on the same public evidence, and no vendor pays for placement.

Does Cyara support MCP and tool calling?

Partial under the Agentic Index verification standard. Cyara publishes some public evidence of tool calling and API or SDK extensibility, but narrower than full Model Context Protocol (MCP) support as defined by the Agentic Index taxonomy. Evidence basis: In CI/CD, Cyara Botium runs automated tests on every build, and it connects to customers' bots through API and end-to-end connectors. No documented API or SDK for calling Cyara's platform from outside is shown on the public product pages. C. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Cyara give you tracing and observability into agent runs?

Partial under the Agentic Index verification standard. Cyara publishes some public evidence of logging or observability, but narrower than full tracing and auditability across agent runs. Evidence basis: Monitoring a customer's live AI interactions for hallucinations, unsafe responses and policy breaches, Cyara AI Trust reports vulnerability rates and violation trends with drill-down to the exact response, reason and turn-by-turn transcript. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Cyara require human approval before an agent acts?

Partial under the Agentic Index verification standard. Cyara publishes some public evidence of guardrails or oversight, but narrower than a documented human approval step before an agent acts. Evidence basis: On a customer's AI interactions, Cyara AI Trust applies automated policy checks and configurable compliance rules and flags misuse, compliance violations and policy breaches with the reason and transcript so a team can act. Review happens a. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Cyara

Q: Who is Cyara for?

Enterprise contact center and CX teams, QA and testing teams for conversational AI, AI governance and compliance leaders in CX, Enterprises deploying voice and IVR AI agents

Also known as: Cyara, Cyara CX Assurance

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Agent infrastructureindependentVerified 2026-09-21

Entry priceNo public pricing; enterprise contracts are quoted through salesFull pricing detail

CX assurance platform whose Botium and AI Trust products test, stress-test and monitor customer-facing AI agents and bots across voice and chat with goal-based scoring, adversarial probes, compliance rules and live monitoring.

Cyara is a customer experience assurance company whose agent surface tests and monitors the AI agents and bots enterprises put in front of customers. Cyara Botium validates NLU, generative and agentic bots across voice and chat with goal-based tests: teams define a persona, a domain and success criteria, and every interaction is scored against the goal rather than a script.

It runs functional, regression, load and security tests in CI/CD on every build, simulates customer personas across scenarios and edge cases, stress-tests agents for prompt injection, hallucination, off-brand behavior and data leaks, and connects to more than 55 conversational AI platforms, including Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance and custom LLM agents.

Cyara AI Trust, a generative AI testing suite inside Botium, checks answers against a single source of truth, probes misuse with adversarial inputs, applies configurable compliance rules for issues such as PII exposure, and analyses bias across customer segments, and it monitors live interactions with drill-down to the exact response, reason and turn-by-turn transcript behind each flag. Continuous synthetic interactions against live agents catch regressions when a model update ships. The same platform assures voice infrastructure, telco routing, contact-center journeys and human agent connectivity, which this record does not grade. Cyara sells through sales and demos.

Vendor details

Canonical URL

https://cyara.com

Subcategory

Agentic testing, assurance, and AI governance for CX and voice agents

Funding status

An established, privately held company based in Austin, Texas, describing itself as the global leader in AI powered customer experience assurance, led by CEO Sushil Kumar. Founding year and ownership details were not retrieved in this session and are not asserted here. In July 2025 it launched a next generation AI powered CX assurance platform, and on March 31, 2026 it added agentic testing and AI governance capabilities, available with early enterprise deployments underway.

Company status

independent

Use cases & customers

Primary use cases

Testing AI voice and IVR agents with AI test agentsContinuous monitoring and regression detection for CX agentsAI governance for compliance, bias, and misuse in CXTurning AI agent pilots into product ready deployments

Target customers

Enterprise contact center and CX teamsQA and testing teams for conversational AIAI governance and compliance leaders in CXEnterprises deploying voice and IVR AI agents

Deployment options

Cloud

Integrations

Operates as one assurance platform across the CX stack, spanning CCaaS, UCaaS, CRM, and AI agent frameworks, with Pulse 360 providing AI driven monitoring across more than four hundred carriers in over one hundred forty countries. It validates and monitors AI agents across both voice and digital channels before and after they interact with customers.

In practice

An enterprise wants to put an AI agent on live customer calls but cannot prove it will handle conversations correctly. Cyara's AI test agents exercise it across scenarios and branching logic, catching failures and regressions before customers do.

A CX team worries about compliance and bias in a generative voice agent. Cyara's AI Trust Compliance and Bias modules flag ethical and legal risks before they reach customers.

A QA tester without prompt engineering skills needs to build agent tests. Cyara's Recommendation Engine designs and optimizes prompt strategies and accelerates test development for them.

Sources & related URLs

Related / legacy domains

https://cyara.com/products/botium/ https://cyara.com/products/cyara-ai-trust/

Research sources

https://cyara.com/ https://cyara.com/llms.txt https://cyara.com/products/botium/ https://cyara.com/products/botium/llm-driven-ai-agent-testing/ https://cyara.com/products/cyara-ai-trust/

Agentic Index coverage score

4.5 / 14 capabilities · 32%

Integrations & Tool Calling	Partial
Through API, NLP and end-to-end connectors, Cyara Botium connects to more than 55 conversational AI platforms, including Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance and custom LLM agents, and works across CCaaS, UCaaS and CRM stacks. These connectors let Cyara drive and read the customer's bots under test; no integration through which an agent reads or writes other business systems through Cyara is described. SourceCyara, cyara.com Botium page and homepageread 2026-09-21
Workflow Orchestration	Partial
Test agents in Cyara Botium simulate customer personas across scenarios, multi-turn flows and branching logic, and Cyara assures end-to-end agentic and hybrid journeys and load and peak runs before go-live. That orchestrates test journeys; customers do not compose workflows that sequence, branch, retry and route their own deterministic and agent steps. SourceCyara, cyara.com Botium page and homepageread 2026-09-21
Knowledge Grounding & RAG	Not documented
No document ingestion, index, retrieval layer or knowledge API that grounds an agent in company data is described. Cyara tests whether a customer's bot answers match a trusted source and pinpoints NLU training data gaps. SourceCyara, cyara.com AI Trust and Botium pagesread 2026-09-21
Human Oversight & Guardrails	Partial
On a customer's AI interactions, Cyara AI Trust applies automated policy checks and configurable compliance rules and flags misuse, compliance violations and policy breaches with the reason and transcript so a team can act. Review happens after a response is produced; no approval step, checkpoint or block that holds an agent's action is described. SourceCyara, cyara.com AI Trust pageread 2026-09-21
Security, Identity & Governance	Not documented
No certification or attestation for Cyara's own platform appears on its public product pages, and neither do sign-on, role, customer access or audit controls. Its AI Trust compliance and privacy modules test a customer's bots and are not controls on Cyara. SourceCyara, cyara.com homepage, legal page and AI Trust pageread 2026-09-21
Observability & Auditability	Partial
Monitoring a customer's live AI interactions for hallucinations, unsafe responses and policy breaches, Cyara AI Trust reports vulnerability rates and violation trends with drill-down to the exact response, reason and turn-by-turn transcript behind every flag, and Cyara's dashboards show agent health, coverage gaps, quality trends and compliance status. Turn-by-turn transcripts show outputs; inspection of the agent's prompts, tool calls and retrieved knowledge is not described. SourceCyara, cyara.com AI Trust page and homepageread 2026-09-21
Memory & State Persistence	Not documented
What Cyara stores is test results, monitoring data and dashboards about a customer's bots. No session, workflow or long-term memory that an agent reads and writes through Cyara is described. SourceCyara, cyara.com Botium pageread 2026-09-21
Deployment & Data Residency	Not documented
The platform validates voice infrastructure across 145+ countries, but Cyara's public product pages do not say where it runs, whether it can be deployed in a customer's environment, or where data is kept. SourceCyara, cyara.com homepage and Botium pageread 2026-09-21
Prebuilt Agents, Templates & Packs	Not documented
Alongside prebuilt connectors to conversational AI platforms, Cyara offers AI Trust test modules. No ready-made agents, templates or packaged workflows a buyer adopts for its own work are described. SourceCyara, cyara.com AI Trust and Botium pagesread 2026-09-21
Triggers & Channel Coverage	Full
Cyara runs continuous synthetic interactions against a customer's live AI agents to catch regressions as soon as a model update ships, Botium runs automated tests on every build in CI/CD, and AI Trust monitors live interactions in real time. That work starts on a build, on a continuous schedule or on live traffic without a person asking. SourceCyara, cyara.com homepage, Botium and AI Trust pagesread 2026-09-21
Model Flexibility & Routing	Not documented
Whatever platform or model a customer's agents are built on, Cyara tests them, and it runs its own test agents internally. No customer choice of the models Cyara uses, routing or bring-your-own keys is described. SourceCyara, cyara.com homepageread 2026-09-21
APIs, SDKs & MCP Extensibility	Partial
In CI/CD, Cyara Botium runs automated tests on every build, and it connects to customers' bots through API and end-to-end connectors. No documented API or SDK for calling Cyara's platform from outside is shown on the public product pages. SourceCyara, cyara.com Botium pageread 2026-09-21
Testing, Debugging & Optimization	Full
Cyara Botium tests a customer's AI agents and bots across voice and chat with goal-based tests that score every interaction against a persona, domain and success criteria, runs functional, regression, load and security tests in CI/CD on every build, and stress-tests agents for prompt injection, hallucination, off-brand behavior and data leaks; its AI Trust modules check answers against a single source of truth (FactCheck), probe misuse, apply configurable compliance rules and analyze bias, and Botium keeps testing and monitoring in production with dashboards. SourceCyara, cyara.com Botium, LLM-driven AI agent testing and AI Trust pagesread 2026-09-21
Browser & Computer Use	Not documented
Cyara tests voice, IVR, chat and messaging agents through their channels and connectors. No browser, desktop or computer control by an agent is described. SourceCyara, cyara.com homepage and Botium pageread 2026-09-21

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

No public pricing; enterprise contracts are quoted through sales

not published; enterprise contract likely scaled by channels, agents tested, or usage

What is public

Nothing numeric. The product suite, capabilities, and customer positioning are public, but no rates are published.

Billing mechanics

Enterprise sales led motion for a modular assurance suite. The new agentic testing capabilities are available with early enterprise deployments underway, suggesting scoped enterprise agreements.

Cost watchouts

As a modular suite spanning testing, monitoring (Pulse 360), AI Trust governance, and the new agentic modules, total cost depends on which modules and channels are licensed.

Variable cost rationale

No public rates exist. An assurance suite typically scales cost with channels, test and monitoring volume, and module selection rather than pure token usage, but the company publishes no mechanics, so treat exposure as unquantified and quoted per deal.

Additional watchouts

With multiple modules across testing, monitoring, and governance, confirm which are included versus add ons and how the new agentic testing modules are priced.

Sales call required

Yes, required for paid access

Free / trial

No free tier or trial is documented on retrieved pages

Commercial notes

Sold through sales as an enterprise CX assurance platform, with Botium and AI Trust for AI agents alongside voice, telco and observability products.

Key ambiguities

How Cyara prices Botium, AI Trust and the wider assurance platform is not published.

Missing data

No published rates, tiers, minimums, or contract terms were retrievable from company pages.

Agentic Index verified 2026-09-21

Official pricing page

Related vendors

Alternatives to Cyara

The closest documented capability profiles to Cyara among agent infrastructure platforms tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

BAND5.5 / 14Adds documented Security, Identity & Governance and Memory & State Persistence
BotGauge7.5 / 14Adds documented Knowledge Grounding & RAG and Security, Identity & Governance, among others
Hamming AI6.5 / 14Adds documented Security, Identity & Governance and Deployment & Data ResidencyCyara vs Hamming AI →
Patronus AI6.0 / 14Adds documented Security, Identity & Governance and Deployment & Data Residency
Senso8.0 / 14Adds documented Knowledge Grounding & RAG and Security, Identity & Governance, among others
Voker6.0 / 14Adds documented Security, Identity & Governance and Deployment & Data Residency

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Cyara with other vendors →Compare all agent infrastructure platforms →See where Cyara ranks →

Data confidence: high

Head to head

Cyara vs Hamming AI