Agentic Index
incident.io vs Rootly (2026)
incident.io and Rootly are the direct incident management rivals, both Slack native with published entry pricing and AI SRE ambitions: incident.io posts a free Basic tier, Team at nineteen dollars per user monthly (fifteen annually), Pro at twenty five with AI SRE included from Pro, and on call as an add on at twelve to twenty dollars per user, landing near forty five dollars per user for Pro plus on call, while Rootly posts Incident Response Essentials and On Call Essential at twenty dollars per user each (forty combined) with its AI SRE tier quoted through sales, and Vendr data putting typical Essentials contracts at fifteen to thirty thousand dollars a year for twenty to fifty users. incident.io bundles AI into a published tier; Rootly makes you talk to sales for it.
| At a glance | incident.io | Rootly |
|---|---|---|
| Category | SRE / DevOps agent | SRE / DevOps agent |
| Entry price | Free Basic tier; Team nineteen dollars per user monthly (fifteen annually); Pro twenty five; on call add on twelve to twenty dollars per user | IR Essentials and On Call Essential twenty dollars per user monthly each; AI SRE contact sales |
| Free / trial | Free Basic tier with Slack response, one on call team, and a status page | Two week free trial with full access; reported free starter tier for small teams |
| Pricing confidence | public exact | public partial |
| Feature |
R
Rootly
|
|
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Partial | Partial |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Partial | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
No / Not documented | No / Not documented |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing |
R
Rootly
|
|
|---|---|---|
|
Entry price Lowest public entry point |
Free Basic tier; Team nineteen dollars per user monthly (fifteen annually); Pro twenty five; on call add on twelve to twenty dollars per user | IR Essentials and On Call Essential twenty dollars per user monthly each; AI SRE contact sales |
|
Pricing confidence How public the numbers are |
Public — exact | Public — partial |
|
Billing Primary billing axis |
seats (per user per month), tiered plus on call add on | seats (per user per month) for IR and On Call; AI SRE custom |
|
Variable cost Workload / overage exposure |
Low variable cost | Low variable cost |
|
Free tier / trial Try before you buy |
Free tierTrial
|
Free tierTrial
|
|
Buying motion Self-serve vs sales call |
Mixed | Sales call |
Choose incident.io if
- AI SRE included in a published Pro tier avoids a sales cycle for the capability you want.
- A free Basic tier lets small teams start without procurement.
- Transparent per user pricing across the whole stack simplifies budgeting.
Choose Rootly if
- Rootly's workflow depth and customization fit your incident process.
- Essentials pricing at twenty dollars per module matches your needs today.
- You are comfortable negotiating the AI SRE tier for potentially better terms.