Agentic Index
incident.io vs Resolve AI (2026)
incident.io and Resolve AI both put an AI agent on incidents, one inside an incident management platform and one as a standalone AI SRE, and Resolve edges the grid, 10.5 of 14 against 10. incident.io runs incidents in Slack and Teams with an AI investigation agent from declaration onward, with published per user prices from a free Basic tier to Pro at 25 dollars. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Resolve goes on call with a team of specialized agents that triage and investigate in parallel, every mitigation waiting for approval, on credit metered contracts through sales. On the grid Resolve is Full on knowledge grounding and evaluation and Partial on deployment, where incident.io is lower; incident.io is Partial on memory and model choice, where Resolve is None. Choose incident.io to run the whole incident in chat at a published price; choose Resolve to add a team of investigating agents to the stack you have.
On the Agentic Index production ops ranking, incident.io and Resolve AI both clear the bar: each documents all five resolution loop capabilities in full. 14 of the 37 vendors in the lane clear it. See the production ops ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. incident.io and Resolve AI are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 955 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose incident.io if
- You want incident response, on call and status pages in one platform.
- Every price should be published, with a free tier to start.
- Incidents should run in Slack or Teams from declaration to review.
Choose Resolve AI if
- A team of specialized agents should investigate in parallel across your tools.
- A documented evaluation method matters; Resolve is Full on evaluation.
- Investigations should ground in a maintained knowledge structure.
| Feature | i incident.io |
R Resolve AI |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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incident.ioIntegrations & Tool Calling Alert sources cover a named catalog of monitoring, error tracking and ticketing tools. Workflow steps act in Slack and send webhooks, and Investigations query telemetry and code and open pull requests. An API and webhooks are included on the plans. Sourceincident.io help center index (alert sources, workflows), Investigations page and pricing page; docs.incident.io/workflows/getting-startedread 2026-09-29 |
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Resolve AIIntegrations & Tool Calling An integration catalog of about 40 systems covers AWS, GCP, Datadog, Dynatrace, Splunk, Grafana, New Relic, PagerDuty, ServiceNow, Sentry, Snowflake, GitHub, Atlassian, Slack and Teams. On approval the agent creates silences, downtimes or mutes in Grafana, Datadog, AlertManager, Kloudfuse and Sumo Logic and triggers commit reverts and GitHub Actions. SourceResolve docs llms.txt index and Mitigation Actions, and Incidents page; docs.resolve.ai/mitigation-actionsread 2026-09-29 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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incident.ioWorkflow Orchestration Workflows run multi step automations from more than twenty triggers, with conditions on severity, role, status and message content, plus delays, loops, expressions, decision flows and webhooks, managed in the UI or Terraform. Investigations work through several hypotheses in parallel. Sourceincident.io docs, Getting started with Workflows and help center index; docs.incident.io/workflows/getting-startedread 2026-09-29 |
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Resolve AIWorkflow Orchestration A team of domain-specialized agents investigates in parallel, pursuing hypotheses that engineers can redirect, and verifies findings against production evidence, with a dedicated reviewer validating them. Custom agents compose Resolve's MCP, API and skills into the customer's workflows, and Temporal connects orchestration platforms. Sourceresolve.ai/product/incidentsread 2026-09-29 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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incident.ioTriggers & Channel Coverage Alerts from monitoring tools page on call staff and open incidents. The moment an incident is declared, Investigations has already done a first pass. Workflows fire on incident changes, channel messages and recurring schedules, in Slack and Microsoft Teams. Sourceincident.io Investigations page and docs, Getting started with Workflowsread 2026-09-29 |
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Resolve AITriggers & Channel Coverage The On-call Agent goes on-call on the customer's behalf, holding the pager and triaging alerts. Alerts arrive by PagerDuty, Splunk On-Call and alert webhooks from any source, tasks run on schedules, and billing meters triages, investigations and incidents Resolve manages. Sourceresolve.airead 2026-09-29 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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incident.ioKnowledge Grounding & RAG Investigations draw on telemetry, code changes and past incidents for each run, and the Catalog is a maintained map of services, teams and escalation paths synced from service catalogs. No published page shows an investigation retrieving from a maintained index, and incident.io markets Nexus as having access to all context without showing how. Sourceincident.io AI SRE page and docs, Using the Catalog; docs.incident.io/catalog/catalog-setupread 2026-09-29 |
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Resolve AIKnowledge Grounding & RAG Team Knowledge is a maintained store of runbooks, docs, dashboard guidance and skills at organization and team level that Resolve activates dynamically during investigations, examining all knowledge tied to the alert and its owning teams. Hivemind adds production state awareness across alerts and incidents. Sourcedocs.resolve.ai/team-knowledgeread 2026-09-29 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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incident.ioMemory & State Persistence Nexus Memory is a learned library of the queries that have actually worked for the customer's data sources, built from its own investigations. It is scoped to the organization, data source and kind of query and used as worked examples. incident.io curates how long entries last, and customers have no way to view, edit or delete them. Sourceincident.io docs, Memory; docs.incident.io/nexus/telemetry/memoryread 2026-09-29 |
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Resolve AIMemory & State Persistence The agent writes nothing for itself as memory. Team Knowledge is written by people as runbooks, docs and skills, which the product applies as instructions during investigations, and feedback ratings are an evaluation input. There is no self learning knowledge graph. Sourcedocs.resolve.ai/team-knowledgeread 2026-09-29 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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incident.ioHuman Oversight & Guardrails AI suggested updates, summaries and follow ups wait for a person to choose Share update, Edit before sharing or Dismiss, or Accept and set, Edit before setting or Dismiss, before they apply. Investigations never take action without the team, and the only change they make is a pull request the team merges. Role restrictions govern who may act. Sourceincident.io docs, Suggestions, and Investigations page; docs.incident.io/ai/suggestionsread 2026-09-29 |
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Resolve AIHuman Oversight & Guardrails Every action requires explicit human approval before execution. Proposals are approved or rejected in the Resolve UI or Slack, Resolve never has direct access to execute write APIs, and write permissions are enabled per integration. Sourcedocs.resolve.ai/mitigation-actionsread 2026-09-29 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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incident.ioSecurity, Identity & Governance Admins get SAML single sign on, SCIM provisioning that syncs roles and seats, base roles with custom permissions, team roles and role restrictions, and audit logs of configuration and permission changes. Certifications cover SOC 2 Type I and II and GDPR, and penetration test results sit in the trust center. Sourceincident.io security page and help center index (admin pages)read 2026-09-29 |
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Resolve AISecurity, Identity & Governance Customers get SSO (Google, Okta, Azure AD), SCIM directory sync with sign in enforcement, RBAC, access limited to roles, environments or namespaces, and audit logs. Compliance covers SOC 2 Type II, GDPR and HIPAA, backed by a trust center. SourceResolve security page and docs llms.txt index (Security and Administration pages); resolve.ai/securityread 2026-09-29 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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incident.ioObservability & Auditability An investigation timeline follows the agent's reasoning from first signal to final conclusion, and every hypothesis links back to its sources. Workflow runs keep an Activity history with run time, incident and status, and incident activity log entries are available through the API. Sourceincident.io Investigations page and docs, Getting started with Workflowsread 2026-09-29 |
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Resolve AIObservability & Auditability Each investigation shows an Evidence Trail with timestamps and verification and a Workbench of what each agent is doing. An Activity Dashboard records every action, including who proposed it, who approved or rejected it, when, and what was affected. Sourcedocs.resolve.ai/mitigation-actionsread 2026-09-29 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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incident.ioDeployment & Data Residency incident.io runs as SaaS on Google Cloud in European regions, its one named hosting sub-processor. There is no region choice, customer environment or self hosting, so the region describes incident.io's own infrastructure, not an option customers get. The Enterprise plan's multiple environments are not described as a deployment option. Sourceincident.io sub-processors page and pricing pageread 2026-09-29 |
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Resolve AIDeployment & Data Residency Customers choose between a shared multi tenant cloud and a dedicated single tenant cloud deployment with bring your own keys. The Satellite agent runs in the customer's Kubernetes or ECS, keeps credentials local and proxies queries into Resolve's cloud. There is no region list or customer environment option. Sourcedocs.resolve.ai/resolve-satelliteread 2026-09-29 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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incident.ioPrebuilt Agents, Templates & Packs Six workflow templates ship in the Create workflow drawer for customers to adopt, alongside incident and escalation path templates available through the API. The docs do not list the template names. Sourceincident.io docs, Getting started with Workflows, and API reference index; docs.incident.io/workflows/getting-startedread 2026-09-29 |
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Resolve AIPrebuilt Agents, Templates & Packs Separately named agents ship for their own jobs, namely the On-call Agent that holds the pager and triages alerts, the Incident Resolution Agent for root cause and mitigation, and Issue Remediation for recurring problems. There is no cost optimization or feature development agent. Sourceresolve.airead 2026-09-29 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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incident.ioModel Flexibility & Routing Anthropic and OpenAI are named as AI sub-processors, with zero data retention agreements. incident.io uses both internally, and customers and admins cannot choose a model. Sourceincident.io sub-processors page and AI SRE pageread 2026-09-29 |
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Resolve AIModel Flexibility & Routing Resolve uses frontier LLM models combined with domain-specific models, without naming a provider, and customers cannot choose a model. Sourceresolve.airead 2026-09-29 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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incident.ioAPIs, SDKs & MCP Extensibility A public REST API at api.incident.io uses bearer API keys and is published as 76 OpenAPI specifications covering incidents (list, create, edit), alerts, catalog, schedules, escalations, workflows and workflow runs. Webhooks, Terraform management of workflows and a remote MCP server sit alongside it. Sourceincident.io docs, incidents-v2 OpenAPI spec and llms.txt index; docs.incident.io/openapi/tags/incidents-v2.jsonread 2026-09-29 |
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Resolve AIAPIs, SDKs & MCP Extensibility A REST API at app0.resolve.ai with bearer personal or organization tokens triggers, lists and reads investigations, alongside a Resolve MCP server and AI assistant plugins. SourceResolve docs, Resolve REST API and llms.txt index; docs.resolve.ai/resolve-rest-apiread 2026-09-29 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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incident.ioTesting, Debugging & Optimization incident.io backtests its agent against real historical incidents daily and alerts on any degradation before it reaches customers, a quality check it runs on its own agent, and findings carry confidence scores. Customers have no evaluation they can run on their own setup. Sourceincident.io Investigations pageread 2026-09-29 |
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Resolve AITesting, Debugging & Optimization A change can be evaluated against an earlier result. After updating knowledge or integrations, Reinvestigate alert re-runs the same alert so the new result can be compared against the original, and thumbs up or down verdicts on each report collect under Analytics, Feedback. Sourcedocs.resolve.ai/tuning-accuracyread 2026-09-29 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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incident.ioBrowser & Computer Use Everything runs through Slack, Teams, integrations, workflows, an API and an MCP server, with no browser, desktop or computer control. Sourceincident.io help center index and Investigations pageread 2026-09-29 |
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Resolve AIBrowser & Computer Use Work runs through integrations, a Satellite proxy, Slack, a REST API and an MCP server, with no browser, desktop or computer control. SourceResolve docs llms.txt index and Incidents page; resolve.ai/product/incidentsread 2026-09-29 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | i incident.io |
R Resolve AI |
|---|---|---|
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Entry price Lowest public entry point |
Free Basic tier; Team $19 per user per month ($15 with the annual discount); Pro $25; on call add on $10 (Team) or $20 (Pro) per user | Contact sales. Contracts are metered in credits, and no rates are published. |
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Pricing confidence How public the numbers are |
Public, exact | Contact only |
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Billing Primary billing axis |
seats (per user per month), tiered plus on call add on | Credits per unit of work, consumed by chats and tasks, investigations, incidents and triages. The credit cost of each is defined in the contract. |
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Variable cost Workload / overage exposure |
Low variable cost | Medium variable cost |
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Free tier / trial Try before you buy |
Free tier
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No free tierTrial
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Buying motion Self-serve vs sales call |
Mixed | Sales call |
incident.io publishes its plans; Resolve AI sells credit metered contracts through sales.
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